WizeHire, Inc
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Well-versed in taking telephone calls and handling stressful situations
Working knowledge of Microsoft Office and reservation management systems
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school diploma, GED, or equivalent
Compensation $12 - $13 hourly
This hotel is the newest prototype for Hampton Inn. This modern hotel attracts people from all over the country. We run high occupancy and have great guest reviews on all review sites. Work for a locally owned franchise that is rapidly growing. Plenty of opportunities for growth!
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Responsibilities
Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
Must be able to stand on your feet for 8 hours during a typical shift
Please only apply if you meet each of these criteria
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Well-versed in taking telephone calls and handling stressful situations
Working knowledge of Microsoft Office and reservation management systems
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school diploma, GED, or equivalent
Compensation $12 - $13 hourly
This hotel is the newest prototype for Hampton Inn. This modern hotel attracts people from all over the country. We run high occupancy and have great guest reviews on all review sites. Work for a locally owned franchise that is rapidly growing. Plenty of opportunities for growth!
#J-18808-Ljbffr