Texas Health Resources
Patient Grievances Program Manager
Texas Health Resources, Arlington, Texas, United States, 76000
Patient Grievances Program Manager
Join to apply for the
Patient Grievances Program Manager
role at
Texas Health Resources
Work Location: Primarily remote with office at 612 E Lamar Blvd, Arlington, Texas 76011
Work Hours: Monday – Friday 8am – 5pm
Department Highlights
Opportunity to manage a program that has a wide impact at Texas Health Resources.
This role provides valuable opportunities for professional growth and system services exposure.
Join a collaborative work environment and a team dedicated to supporting Texas Health.
Here’s What You Need
Bachelor’s degree in nursing required or
Masters degree in related field required
5 years progressive experience in clinical healthcare with most recent experience in healthcare risk management, patient safety, grievance coordination and/or quality.
3 years patient safety or patient grievance management with deployment of effective and reliable processes required.
3 years experience in High Reliability Organization (HRO) principles and leadership.
RN upon hire required or
clinical healthcare related field upon hire required
CPHRM – Certified Professional in Healthcare Risk Management within 12 months of hire required or
CPHQ – Certified Professional in Healthcare Quality within 12 months of hire required or
CPPS – Certified Professional in Patient Safety within 12 months of hire required.
Responsibilities This position will oversee the patient grievance process, support the entity personnel managing events to ensure adherence to regulatory standards and Texas Health process, analyze patient care related complaints and grievance related trends at the system to identify areas for improvement and support and oversee programs to improve the consumer care experience. Coordinates the complaints and grievance functions to maximally ensure that identification of grievances is accurate and managed appropriately. Serve as a subject matter expert in the classification of Emotional harm and facilitate activities that work to reduce emotional harm rates in the system. This position will have oversight of grievance risk exposure, appropriate classification, assessment, analysis, and opportunities so that the organization remains compliant and is continuously working to improve the consumer care experience. Facilitates and manages the implementation and ongoing management of the Patient Family Advisory Council (PFAC) program ensuring alignment with regulatory standards and organizational goals for patient family engagement.
Develop and implement grievance management program.
Serve as a resource for education and training staff.
Act as the organization's expert resource in the management of feedback related events and grievance process.
Support system level groups and committees that incorporate input from patients, families, caregivers.
Evaluate trends on grievance events for severity, frequency, classification, and report as necessary.
Collaborate with other departments to facilitate activities that seek out patient feedback and input to improvement and risk mitigation strategies.
Acts as a resource to Entity Grievance Coordinators for organization of grievance process.
Support high reliability concepts and principles in the development of education, training and follow-up for the grievance process.
Develop and implement strategy to create and maintain a grievance process and event classification program.
Assist with preparation of documentation and promote compliance with grievance policies and external regulations.
Develop and maintain collaborative relationships to enhance program effectiveness and advise how to manage grievances.
Benefits
401k, PTO, medical, dental, paid parental leave, flex spending, tuition reimbursement, student loan forgiveness.
Delivery of high quality patient care through nursing education and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive team environment with outstanding opportunities for growth.
Learn more about our culture, benefits, and recent awards.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Texas Health Resources by 2x
#J-18808-Ljbffr
Patient Grievances Program Manager
role at
Texas Health Resources
Work Location: Primarily remote with office at 612 E Lamar Blvd, Arlington, Texas 76011
Work Hours: Monday – Friday 8am – 5pm
Department Highlights
Opportunity to manage a program that has a wide impact at Texas Health Resources.
This role provides valuable opportunities for professional growth and system services exposure.
Join a collaborative work environment and a team dedicated to supporting Texas Health.
Here’s What You Need
Bachelor’s degree in nursing required or
Masters degree in related field required
5 years progressive experience in clinical healthcare with most recent experience in healthcare risk management, patient safety, grievance coordination and/or quality.
3 years patient safety or patient grievance management with deployment of effective and reliable processes required.
3 years experience in High Reliability Organization (HRO) principles and leadership.
RN upon hire required or
clinical healthcare related field upon hire required
CPHRM – Certified Professional in Healthcare Risk Management within 12 months of hire required or
CPHQ – Certified Professional in Healthcare Quality within 12 months of hire required or
CPPS – Certified Professional in Patient Safety within 12 months of hire required.
Responsibilities This position will oversee the patient grievance process, support the entity personnel managing events to ensure adherence to regulatory standards and Texas Health process, analyze patient care related complaints and grievance related trends at the system to identify areas for improvement and support and oversee programs to improve the consumer care experience. Coordinates the complaints and grievance functions to maximally ensure that identification of grievances is accurate and managed appropriately. Serve as a subject matter expert in the classification of Emotional harm and facilitate activities that work to reduce emotional harm rates in the system. This position will have oversight of grievance risk exposure, appropriate classification, assessment, analysis, and opportunities so that the organization remains compliant and is continuously working to improve the consumer care experience. Facilitates and manages the implementation and ongoing management of the Patient Family Advisory Council (PFAC) program ensuring alignment with regulatory standards and organizational goals for patient family engagement.
Develop and implement grievance management program.
Serve as a resource for education and training staff.
Act as the organization's expert resource in the management of feedback related events and grievance process.
Support system level groups and committees that incorporate input from patients, families, caregivers.
Evaluate trends on grievance events for severity, frequency, classification, and report as necessary.
Collaborate with other departments to facilitate activities that seek out patient feedback and input to improvement and risk mitigation strategies.
Acts as a resource to Entity Grievance Coordinators for organization of grievance process.
Support high reliability concepts and principles in the development of education, training and follow-up for the grievance process.
Develop and implement strategy to create and maintain a grievance process and event classification program.
Assist with preparation of documentation and promote compliance with grievance policies and external regulations.
Develop and maintain collaborative relationships to enhance program effectiveness and advise how to manage grievances.
Benefits
401k, PTO, medical, dental, paid parental leave, flex spending, tuition reimbursement, student loan forgiveness.
Delivery of high quality patient care through nursing education and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive team environment with outstanding opportunities for growth.
Learn more about our culture, benefits, and recent awards.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Texas Health Resources by 2x
#J-18808-Ljbffr