Standard Heating & Air Conditioning
Customer Service Representative, Residential HVAC
Standard Heating & Air Conditioning, Minneapolis, Minnesota, United States, 55400
We have two openings for experienced, in?office, full?time Customer Service Representatives. This important role is the first to connect with our customers and provide the high level of service that we're known for.
We offer extensive training, competitive pay, 8 holidays, paid time off and parental leave, free parking, a comprehensive health insurance program and an amazing match to our retirement plan.
Essential Duties and Responsibilities
Answer inbound calls and follow up on voicemails
Promote products, services, and maintenance plans
Schedule service, maintenance, and sales appointments
Make outbound calls
Monitor and reply to customer emails
Document customer concerns and resolution
Assist with customer mailings and related projects
Other duties as assigned
Available shifts include M-F with rotating Saturday mornings, and Tues-Saturday
Requirements
High personal integrity and desire to serve others High school diploma/GED required (college experience or degree a plus) 2+ years of customer service or call center experience Strong verbal and written communication skills Dependable, patient, and compassionate personality Self?motivated with strong organizational ability Strong computer and data entry skills, to include Word, Excel, and Outlook Multi?lingual, Spanish speaking ability preferred!
Standard Heating has been serving the Twin Cities community for over 96 years and is a proud recipient of the Angi Super Service Award every year since 2000recognizing our consistently superior service as rated by Angi members. We hire people who are enthusiastic, energized by engaging with customers, and are always striving to learn and grow. If that sounds like you, we'd love for you to apply today! #J-18808-Ljbffr
Requirements
High personal integrity and desire to serve others High school diploma/GED required (college experience or degree a plus) 2+ years of customer service or call center experience Strong verbal and written communication skills Dependable, patient, and compassionate personality Self?motivated with strong organizational ability Strong computer and data entry skills, to include Word, Excel, and Outlook Multi?lingual, Spanish speaking ability preferred!
Standard Heating has been serving the Twin Cities community for over 96 years and is a proud recipient of the Angi Super Service Award every year since 2000recognizing our consistently superior service as rated by Angi members. We hire people who are enthusiastic, energized by engaging with customers, and are always striving to learn and grow. If that sounds like you, we'd love for you to apply today! #J-18808-Ljbffr