FIFA World Cup 2026™ - Canada, Mexico and the United States
Manager, Hospitality Operations and Venue Services, FIFA World Cup 2026
FIFA World Cup 2026™ - Canada, Mexico and the United States, All Saints Village, Missouri, United States
Manager, Hospitality Operations and Venue Services, FIFA World Cup 2026
Department:
Ticketing, Hospitality & Stadium Revenue
Employment Type:
Fixed Term - Full Time
Location:
All Locations
Reporting To:
Head of Hospitality
Overview At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will be the first tournament to feature 48 teams and host by Canada, Mexico and the United States. The Hospitality Operations and Venue Services Manager will be a key member of the FIFA World Cup 2026™ Hospitality Team, working closely with the Hospitality Department and other functional areas to support the delivery of the Hospitality Programme in the stadium and at the venue.
Responsibilities
Manage and deliver the operational readiness of the Affiliates and Commercial Hospitality programmes.
Ensure infrastructure readiness and maintenance of Hospitality areas in coordination with FIFA’s other functional areas, the Official Hospitality Provider (On Location) and Stadium Authorities.
Oversee on‑site management of the Official Hospitality Provider and their suppliers, as well as Hospitality Volunteers.
Validate operational plans from service‑providing departments to Hospitality (Cleaning and Waste, Security, Medical, Signage, Transport, Fan Operations, Accreditation, Power, IT, TV, ticketing, etc.).
Monitor service delivery from the Official Hospitality Provider from set‑up through to match‑day delivery, ensuring an excellent service for FIFA Affiliates on site.
Ensure contractual deliverables to FIFA Commercial Affiliates and to the Official Hospitality Provider.
Manage overall on‑site hospitality guest experience and ensure service consistency across all hospitality programmes during all matches.
Validate on‑site hospitality directional signage and ensure health and safety regulations are strictly observed.
Update and share hospitality guest numbers with all FIFA stakeholders and manage the distribution of Supplementary Access Devices (SADs).
Ensure catering services run as expected within Affiliates and Commercial Hospitality programmes and that brand exposure complies with FIFA guidelines.
Handle all hospitality‑related issues on match day and attend the FIFA Daily Coordination Meeting at the venue.
Report daily to the FIFA HQ and raise issues in a timely manner.
Accountability & Key Competencies
Accountability: Demonstrate commitment to responsibilities and analyze actions objectively, taking responsibility for outcomes and learning from mistakes.
Decision Making: Identify and swiftly make decisions in critical situations, taking initiative and calculated risks.
Inclusivity: Share information across all levels and divisions, influencing others and maintaining a support network.
Initiative: Act independently and influence events, assuming responsibilities to achieve objectives with minimal supervision.
Innovation: Break new ground, find unconventional solutions and generate fresh ideas.
Leadership: Lead colleagues and partners, encourage teamwork, delegate authority, and use the team’s skills efficiently.
Vision: Perceive the organization’s global impact, anticipate consequences and formulate strategic plans.
Education & Qualifications
Bachelor’s Degree or equivalent in Event Management, Sports Hospitality Management, Project Management, or related field.
Work Experience
Minimum of 5 years in stadium hospitality operations or venue management, preferably for major sports or entertainment events.
Proven event management experience, especially in stadium operations.
Experience managing multiple service providers (Cleaning & Waste, Security, Access Control, Accreditation, etc.).
Strong communication and interpersonal skills.
Strong customer‑service attitude under pressure.
Ability to work independently and in a team across simultaneous work streams.
Exquisite organizational skills and ability to lead, coordinate and motivate a team.
Languages
Fluent in English; Spanish and/or French proficiency is a plus.
Technology
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
Available Locations (subject to operational needs)
United States: Houston, TX; Kansas City, MO; New York/New Jersey; Philadelphia, PA; Seattle, WA; Boston, MA; San Francisco, CA
Mexico: Monterrey, NL
Canada: Vancouver, BC
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Ticketing, Hospitality & Stadium Revenue
Employment Type:
Fixed Term - Full Time
Location:
All Locations
Reporting To:
Head of Hospitality
Overview At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will be the first tournament to feature 48 teams and host by Canada, Mexico and the United States. The Hospitality Operations and Venue Services Manager will be a key member of the FIFA World Cup 2026™ Hospitality Team, working closely with the Hospitality Department and other functional areas to support the delivery of the Hospitality Programme in the stadium and at the venue.
Responsibilities
Manage and deliver the operational readiness of the Affiliates and Commercial Hospitality programmes.
Ensure infrastructure readiness and maintenance of Hospitality areas in coordination with FIFA’s other functional areas, the Official Hospitality Provider (On Location) and Stadium Authorities.
Oversee on‑site management of the Official Hospitality Provider and their suppliers, as well as Hospitality Volunteers.
Validate operational plans from service‑providing departments to Hospitality (Cleaning and Waste, Security, Medical, Signage, Transport, Fan Operations, Accreditation, Power, IT, TV, ticketing, etc.).
Monitor service delivery from the Official Hospitality Provider from set‑up through to match‑day delivery, ensuring an excellent service for FIFA Affiliates on site.
Ensure contractual deliverables to FIFA Commercial Affiliates and to the Official Hospitality Provider.
Manage overall on‑site hospitality guest experience and ensure service consistency across all hospitality programmes during all matches.
Validate on‑site hospitality directional signage and ensure health and safety regulations are strictly observed.
Update and share hospitality guest numbers with all FIFA stakeholders and manage the distribution of Supplementary Access Devices (SADs).
Ensure catering services run as expected within Affiliates and Commercial Hospitality programmes and that brand exposure complies with FIFA guidelines.
Handle all hospitality‑related issues on match day and attend the FIFA Daily Coordination Meeting at the venue.
Report daily to the FIFA HQ and raise issues in a timely manner.
Accountability & Key Competencies
Accountability: Demonstrate commitment to responsibilities and analyze actions objectively, taking responsibility for outcomes and learning from mistakes.
Decision Making: Identify and swiftly make decisions in critical situations, taking initiative and calculated risks.
Inclusivity: Share information across all levels and divisions, influencing others and maintaining a support network.
Initiative: Act independently and influence events, assuming responsibilities to achieve objectives with minimal supervision.
Innovation: Break new ground, find unconventional solutions and generate fresh ideas.
Leadership: Lead colleagues and partners, encourage teamwork, delegate authority, and use the team’s skills efficiently.
Vision: Perceive the organization’s global impact, anticipate consequences and formulate strategic plans.
Education & Qualifications
Bachelor’s Degree or equivalent in Event Management, Sports Hospitality Management, Project Management, or related field.
Work Experience
Minimum of 5 years in stadium hospitality operations or venue management, preferably for major sports or entertainment events.
Proven event management experience, especially in stadium operations.
Experience managing multiple service providers (Cleaning & Waste, Security, Access Control, Accreditation, etc.).
Strong communication and interpersonal skills.
Strong customer‑service attitude under pressure.
Ability to work independently and in a team across simultaneous work streams.
Exquisite organizational skills and ability to lead, coordinate and motivate a team.
Languages
Fluent in English; Spanish and/or French proficiency is a plus.
Technology
Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.
Available Locations (subject to operational needs)
United States: Houston, TX; Kansas City, MO; New York/New Jersey; Philadelphia, PA; Seattle, WA; Boston, MA; San Francisco, CA
Mexico: Monterrey, NL
Canada: Vancouver, BC
#J-18808-Ljbffr