ExplorUS
Join to apply for the
Front Desk Supervisor
role at
ExplorUS
3 weeks ago Be among the first 25 applicants
Join to apply for the
Front Desk Supervisor
role at
ExplorUS
This range is provided by ExplorUS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $23.00/hr - $25.00/hr
At Olympic National Park, every day is an adventure — where rugged beauty, dramatic landscapes, and rich natural history come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Apply Today!
Title: Front Desk Supervisor
Reports To: Lodging Manager
Department: Lodging
Summary of Position: Assist the Lodging Manager to effectively manage the activities of the Front Desk (Guest Services), Room Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors to the Park. This includes effective coaching and mentoring of staff providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures.
Responsibilities
Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
Assist the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested
Design, plan and coordinate special events and programs for employees on a consistent basis, at least monthly, that enhance team member relations to ensure a positive and productive work environment
Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers. Personally inspect employee rooms prior to new hire arrivals to ensure health and safety standards are met
Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
Point of contact for Park Cultural Protection Programs
Coordinate training programs for lodging team including online training for front and back of house operations and compile reports for management on utilization of training tools
Effectively communicate with other departments regarding employee & guest room availability, maintenance concerns and other requests related to employee & guest rooms management
Understand company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
Other duties as identified per Duties Checklist
Position Requirements
Possess positive and professional communication skills, both written and verbal
Be a proactive and inclusive problem‑solver
Must be able to work a variety of day, night, weekend, holiday shifts
Strong computer skills — Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people
Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required
Education and Experience Education: High School Diploma or equivalent required.
Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred.
Experience: 2 (two) years front desk/room registration/hospitality experience preferred.
2 (two) Years Supervisory Or Management Experience Preferred.
National Park and/or Resort experience preferred.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Hospitality
#J-18808-Ljbffr
Front Desk Supervisor
role at
ExplorUS
3 weeks ago Be among the first 25 applicants
Join to apply for the
Front Desk Supervisor
role at
ExplorUS
This range is provided by ExplorUS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $23.00/hr - $25.00/hr
At Olympic National Park, every day is an adventure — where rugged beauty, dramatic landscapes, and rich natural history come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Apply Today!
Title: Front Desk Supervisor
Reports To: Lodging Manager
Department: Lodging
Summary of Position: Assist the Lodging Manager to effectively manage the activities of the Front Desk (Guest Services), Room Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors to the Park. This includes effective coaching and mentoring of staff providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures.
Responsibilities
Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
Assist the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested
Design, plan and coordinate special events and programs for employees on a consistent basis, at least monthly, that enhance team member relations to ensure a positive and productive work environment
Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers. Personally inspect employee rooms prior to new hire arrivals to ensure health and safety standards are met
Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
Point of contact for Park Cultural Protection Programs
Coordinate training programs for lodging team including online training for front and back of house operations and compile reports for management on utilization of training tools
Effectively communicate with other departments regarding employee & guest room availability, maintenance concerns and other requests related to employee & guest rooms management
Understand company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
Other duties as identified per Duties Checklist
Position Requirements
Possess positive and professional communication skills, both written and verbal
Be a proactive and inclusive problem‑solver
Must be able to work a variety of day, night, weekend, holiday shifts
Strong computer skills — Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people
Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required
Education and Experience Education: High School Diploma or equivalent required.
Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred.
Experience: 2 (two) years front desk/room registration/hospitality experience preferred.
2 (two) Years Supervisory Or Management Experience Preferred.
National Park and/or Resort experience preferred.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Hospitality
#J-18808-Ljbffr