Hard Rock Casino Tejon
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SUPERVISOR - EVS
role at
Hard Rock Casino Tejon .
Location: Mettler, CA (US-CA-Mettler).
Overview The incumbent in this position is responsible for smooth and efficient housekeeping operations and top‑quality guest service.
Responsibilities
Creates an atmosphere that encourages guests to choose Hard Rock Northern Indiana as their preferred gaming entertainment venue; actively builds and retains guest relations and mentors team members to provide superior guest service.
Prepares work schedules and conducts employee evaluations; assists in hiring and establishes training programs for public‑space personnel.
Recommends adjustments to public‑space policies to more effectively serve guests.
Resolves non‑routine departmental problem situations and performs special projects as assigned.
Conducts detailed property inspections to ensure adherence to departmental policies and identify issues.
Possesses proven leadership ability necessary to guide subordinate personnel.
Possesses general financial knowledge required to maintain adherence to detailed operating budgets and analyze vendor billing receipts.
Possesses a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.
Performs all other duties as assigned and adheres to all Indiana Gaming Regulations and Departmental Standard Operating Procedures.
Qualifications Typical qualifications include an Associate’s Degree or equivalent experience and one to three years of supervising housekeeping staff or related experience.
Additional Requirements
Must obtain and maintain all licenses/certifications required by Federal, State, and Indiana Gaming Commission.
Must successfully pass a background check.
Must successfully pass a drug screening.
Must be twenty‑one (21) years of age or older.
Must be able to work holidays, weekends, flexible shifts, and/or unusual hours.
Knowledge Of
Regulatory requirements.
Supervisory/management duties.
Leadership skills.
Ability to maintain necessary licenses and certifications per Federal, State, and Gaming regulations.
Ability To
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Review and comprehend all necessary documentation.
Use a typewriter, 10‑key, computer, etc.
Review reports and observe activities of subordinates.
Present ideas and information clearly.
Perform well under pressure.
Additional Details Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other. Industries: Gambling Facilities and Casinos.
Closing Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL and strive to foster an inclusive workplace culture for every team member. Hard Rock Tejon welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
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SUPERVISOR - EVS
role at
Hard Rock Casino Tejon .
Location: Mettler, CA (US-CA-Mettler).
Overview The incumbent in this position is responsible for smooth and efficient housekeeping operations and top‑quality guest service.
Responsibilities
Creates an atmosphere that encourages guests to choose Hard Rock Northern Indiana as their preferred gaming entertainment venue; actively builds and retains guest relations and mentors team members to provide superior guest service.
Prepares work schedules and conducts employee evaluations; assists in hiring and establishes training programs for public‑space personnel.
Recommends adjustments to public‑space policies to more effectively serve guests.
Resolves non‑routine departmental problem situations and performs special projects as assigned.
Conducts detailed property inspections to ensure adherence to departmental policies and identify issues.
Possesses proven leadership ability necessary to guide subordinate personnel.
Possesses general financial knowledge required to maintain adherence to detailed operating budgets and analyze vendor billing receipts.
Possesses a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction.
Performs all other duties as assigned and adheres to all Indiana Gaming Regulations and Departmental Standard Operating Procedures.
Qualifications Typical qualifications include an Associate’s Degree or equivalent experience and one to three years of supervising housekeeping staff or related experience.
Additional Requirements
Must obtain and maintain all licenses/certifications required by Federal, State, and Indiana Gaming Commission.
Must successfully pass a background check.
Must successfully pass a drug screening.
Must be twenty‑one (21) years of age or older.
Must be able to work holidays, weekends, flexible shifts, and/or unusual hours.
Knowledge Of
Regulatory requirements.
Supervisory/management duties.
Leadership skills.
Ability to maintain necessary licenses and certifications per Federal, State, and Gaming regulations.
Ability To
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Review and comprehend all necessary documentation.
Use a typewriter, 10‑key, computer, etc.
Review reports and observe activities of subordinates.
Present ideas and information clearly.
Perform well under pressure.
Additional Details Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other. Industries: Gambling Facilities and Casinos.
Closing Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL and strive to foster an inclusive workplace culture for every team member. Hard Rock Tejon welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
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