AOG Living
Overview
The Service Manager is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager leads the maintenance staff, sets the example, and must be available to handle groundskeeping and/or pool duties as needed. Job Summary
Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. Reports to & Supervision
Reports to: Community Manager and Regional Maintenance Supervisor. Supervises all maintenance personnel, including housekeeping. Essential Functions
Supervises, trains, and schedules maintenance activities for the apartment community and maintenance staff. Coordinates, schedules, and responds to resident and management requests and work orders for occupied units. Coordinates, schedules, and prepares vacant apartment units for move‑in. Coordinates and schedules appropriate safety and skills training for maintenance employees. Identifies and corrects hazardous property conditions that could place the property in a liable position. Orders supplies and manages the maintenance budget. Coordinates, schedules, and performs preventative maintenance on equipment and units. Qualifications
Required Education and Training High school diploma or equivalent. Five years of multi‑family experience or equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of this position. Training, Certificates, and Association Memberships EPA Section 608 (HVAC/Freon Recovery certification) required. City or State permits required to perform job responsibilities. Training in boiler repair, plumbing, and mold detection/resolution required. Certified Apartment Maintenance Technician (CAMT) preferred. Certified Pool Operator (CPO) required. Knowledge, Skills, and Abilities Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair, and all facets of apartment make‑ready. Must be able to operate common maintenance related tools including key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut driver set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch, and ladders. Must be able to apply common sense and understanding to carry out instructions and plans. Will interact regularly with residents, vendors, contractors, all levels of employees, and clients and, therefore, must possess excellent interpersonal skills. Must be able to read and write in English to read diagrams, meters, instructions, write reports, etc. Proficiency in using property management software(s) and Microsoft Office. Experience in compressor diagnosis, fire sprinklers, and irrigation systems preferred. Must have basic knowledge of OSHA requirements and local, city, and state ordinances. Must supply own hand tools.
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The Service Manager is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager leads the maintenance staff, sets the example, and must be available to handle groundskeeping and/or pool duties as needed. Job Summary
Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. Reports to & Supervision
Reports to: Community Manager and Regional Maintenance Supervisor. Supervises all maintenance personnel, including housekeeping. Essential Functions
Supervises, trains, and schedules maintenance activities for the apartment community and maintenance staff. Coordinates, schedules, and responds to resident and management requests and work orders for occupied units. Coordinates, schedules, and prepares vacant apartment units for move‑in. Coordinates and schedules appropriate safety and skills training for maintenance employees. Identifies and corrects hazardous property conditions that could place the property in a liable position. Orders supplies and manages the maintenance budget. Coordinates, schedules, and performs preventative maintenance on equipment and units. Qualifications
Required Education and Training High school diploma or equivalent. Five years of multi‑family experience or equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of this position. Training, Certificates, and Association Memberships EPA Section 608 (HVAC/Freon Recovery certification) required. City or State permits required to perform job responsibilities. Training in boiler repair, plumbing, and mold detection/resolution required. Certified Apartment Maintenance Technician (CAMT) preferred. Certified Pool Operator (CPO) required. Knowledge, Skills, and Abilities Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair, and all facets of apartment make‑ready. Must be able to operate common maintenance related tools including key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut driver set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch, and ladders. Must be able to apply common sense and understanding to carry out instructions and plans. Will interact regularly with residents, vendors, contractors, all levels of employees, and clients and, therefore, must possess excellent interpersonal skills. Must be able to read and write in English to read diagrams, meters, instructions, write reports, etc. Proficiency in using property management software(s) and Microsoft Office. Experience in compressor diagnosis, fire sprinklers, and irrigation systems preferred. Must have basic knowledge of OSHA requirements and local, city, and state ordinances. Must supply own hand tools.
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