DSV Air & Sea Inc.
Company Overview
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Read more at www.dsv.com.
Location & Job Details Location: USA – Madison, 135 Industrial Dr N, MS
Division: Solutions Job Posting Title: AWS JAN Operations Manager Time Type: Full Time
POSITION SUMMARY Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Responsibilities also include planning inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring, training, labor planning, performance appraisals, performance issue resolution, and problem resolution.
As part of the DSV team, associates are expected to meet company objectives in performance, safety, and quality and to comply with all corporate and site‑specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
Manages operations to meet prescribed productivity and service goals and complies with terms outlined in client SLAs.
Drives company continuous improvement efforts and provides ideas and suggestions for more efficient operations and ongoing cost‑saving measures.
Meets all client‑specified KPI's and complies with quality system requirements.
Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, creates programs to supervise fairly and equitably, counsels, and (where needed) disciplines team members.
Collaborates with Human Resources to assist in creating programs for hiring, training, and professional development and participates in the performance evaluation system for recommending promotions, wage increases, and other HR activities.
Delivers results by leveraging the skills of the right people at the right time.
Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
Plans the daily work schedule by reviewing existing work orders, arrival notices, and customer instructions. Assesses priorities based on time sensitivity and available resources and assigns duties to appropriate warehouse staff.
Reviews current volume demands to plan for reorganization of warehouse space and needed changes in levels of supplies, equipment, or staffing needs.
Ensures effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
Ensures leadership team assesses progress of trainees to determine new‑hire performance and DSV cultural fit.
Maintains a high degree of motivation in team members to focus on providing highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Supports adherence to standard operating procedures (SOPs).
Conducts routine staff meetings to review daily/weekly work activities.
MANAGEMENT INFORMATION SYSTEMS
Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate efficient operation of the facility.
Ensures necessary computer software and hardware are purchased in accordance with corporate IT policies and guidelines.
Remains knowledgeable regarding changes in hardware and software technology.
Develops proficiency in client systems.
CUSTOMER MANAGEMENT
Manages high level customer service standards for all functions.
Assures that client accounts receive the required level of operational and administrative support.
Maintains appropriate contact with all functions and responds to requests as required.
Attends or leads meetings with key customers to discuss any customer issues.
Coordinates management of supplier/customer visits to the site.
Promotes a positive relationship with clients by providing excellent customer service.
BUDGETING / FINANCIALS
Supports the development of an annual operating budget.
Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
Assists and supports ensuring that budgeting and pricing activities are in compliance with contract guidelines.
EQUIPMENT & FACILITIES
Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE).
Ensures team members are properly trained on any MHE.
Kept informed of relevant new technology and makes recommendations as applicable.
SAFETY
Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.
Audits warehouse for compliance with safety, security, and quality principles and rules.
Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of health and safety.
OTHER DUTIES
Work overtime as dictated by business whether mandatory or voluntary.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Manages warehouse operations supervisors and support staff.
SKILLS & ABILITIES • Education & Experience • Computer Skills • Language Skills • Other Competencies
EDUCATION & EXPERIENCE
Must have a high school diploma or GED.
Bachelor's degree is preferred.
7 years' experience working in a logistics/distribution/relevant environment.
5 years' experience in a supervisory role.
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months which can range from mild to moderate.
COMPUTER SKILLS
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Demonstrated proficiency in knowledge of applicable WMS systems.
LANGUAGE SKILLS
English (reading, writing, verbal).
Proficiency in business communication at all levels.
OTHER
Strong attention to detail and accuracy and accomplish job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to work flexible schedules, including nights and weekends, as required by the operation.
Participates in established cross‑training metrics activities with the opportunity to improve knowledge in multiple areas/departments.
Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
CORE COMPETENCIES
Leader of Others: Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Problem Solving.
Independent Contributor: Accountability, Communication / Building Partnership, Customer Orientation, Developing Oneself, Drive for Results, Embracing Change, Problem Solving, Professional Competencies.
PHYSICAL DEMANDS
Occasionally: Handling/Fingering, Sitting.
Frequently: Bending.
Constantly: Walking and Standing.
Ability to Lift/Carry and Push/Pull: 21‑50 pounds (reach above shoulder, reach outward, squat, or kneel).
WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at
athr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Company Highlights Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and help our customers achieve their goals. We bring in new talent, fresh perspectives and ambitious individuals. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration, accountability and action. We value inclusivity, embrace different cultures and respect every individual's dignity and rights. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.
Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
Nearest Major Market: Jackson Mississippi
#J-18808-Ljbffr
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Read more at www.dsv.com.
Location & Job Details Location: USA – Madison, 135 Industrial Dr N, MS
Division: Solutions Job Posting Title: AWS JAN Operations Manager Time Type: Full Time
POSITION SUMMARY Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervising the warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Responsibilities also include planning inbound and outbound volume, customer communication activities, space utilization & management, and equipment management. People management responsibilities include hiring, training, labor planning, performance appraisals, performance issue resolution, and problem resolution.
As part of the DSV team, associates are expected to meet company objectives in performance, safety, and quality and to comply with all corporate and site‑specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
Manages operations to meet prescribed productivity and service goals and complies with terms outlined in client SLAs.
Drives company continuous improvement efforts and provides ideas and suggestions for more efficient operations and ongoing cost‑saving measures.
Meets all client‑specified KPI's and complies with quality system requirements.
Manages the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, creates programs to supervise fairly and equitably, counsels, and (where needed) disciplines team members.
Collaborates with Human Resources to assist in creating programs for hiring, training, and professional development and participates in the performance evaluation system for recommending promotions, wage increases, and other HR activities.
Delivers results by leveraging the skills of the right people at the right time.
Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
Plans the daily work schedule by reviewing existing work orders, arrival notices, and customer instructions. Assesses priorities based on time sensitivity and available resources and assigns duties to appropriate warehouse staff.
Reviews current volume demands to plan for reorganization of warehouse space and needed changes in levels of supplies, equipment, or staffing needs.
Ensures effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
Ensures leadership team assesses progress of trainees to determine new‑hire performance and DSV cultural fit.
Maintains a high degree of motivation in team members to focus on providing highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Supports adherence to standard operating procedures (SOPs).
Conducts routine staff meetings to review daily/weekly work activities.
MANAGEMENT INFORMATION SYSTEMS
Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate efficient operation of the facility.
Ensures necessary computer software and hardware are purchased in accordance with corporate IT policies and guidelines.
Remains knowledgeable regarding changes in hardware and software technology.
Develops proficiency in client systems.
CUSTOMER MANAGEMENT
Manages high level customer service standards for all functions.
Assures that client accounts receive the required level of operational and administrative support.
Maintains appropriate contact with all functions and responds to requests as required.
Attends or leads meetings with key customers to discuss any customer issues.
Coordinates management of supplier/customer visits to the site.
Promotes a positive relationship with clients by providing excellent customer service.
BUDGETING / FINANCIALS
Supports the development of an annual operating budget.
Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters.
Assists and supports ensuring that budgeting and pricing activities are in compliance with contract guidelines.
EQUIPMENT & FACILITIES
Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE).
Ensures team members are properly trained on any MHE.
Kept informed of relevant new technology and makes recommendations as applicable.
SAFETY
Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations.
Audits warehouse for compliance with safety, security, and quality principles and rules.
Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of health and safety.
OTHER DUTIES
Work overtime as dictated by business whether mandatory or voluntary.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Manages warehouse operations supervisors and support staff.
SKILLS & ABILITIES • Education & Experience • Computer Skills • Language Skills • Other Competencies
EDUCATION & EXPERIENCE
Must have a high school diploma or GED.
Bachelor's degree is preferred.
7 years' experience working in a logistics/distribution/relevant environment.
5 years' experience in a supervisory role.
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months which can range from mild to moderate.
COMPUTER SKILLS
Proficient in Microsoft Office (Excel, Word, PowerPoint).
Demonstrated proficiency in knowledge of applicable WMS systems.
LANGUAGE SKILLS
English (reading, writing, verbal).
Proficiency in business communication at all levels.
OTHER
Strong attention to detail and accuracy and accomplish job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to work flexible schedules, including nights and weekends, as required by the operation.
Participates in established cross‑training metrics activities with the opportunity to improve knowledge in multiple areas/departments.
Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
CORE COMPETENCIES
Leader of Others: Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Problem Solving.
Independent Contributor: Accountability, Communication / Building Partnership, Customer Orientation, Developing Oneself, Drive for Results, Embracing Change, Problem Solving, Professional Competencies.
PHYSICAL DEMANDS
Occasionally: Handling/Fingering, Sitting.
Frequently: Bending.
Constantly: Walking and Standing.
Ability to Lift/Carry and Push/Pull: 21‑50 pounds (reach above shoulder, reach outward, squat, or kneel).
WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at
athr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
Company Highlights Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and help our customers achieve their goals. We bring in new talent, fresh perspectives and ambitious individuals. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration, accountability and action. We value inclusivity, embrace different cultures and respect every individual's dignity and rights. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.
Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
Nearest Major Market: Jackson Mississippi
#J-18808-Ljbffr