SENTA ENT and Allergy Physicians
Front Office Coordinator
SENTA ENT and Allergy Physicians, Lexington, South Carolina, us, 29071
Pay Range
$16.00/hr - $18.00/hr
Brief Description South Carolina ENT (SCENT), an esteemed Otolaryngology practice and an affiliate of SENTA Partners, is dedicated to serving the community of greater Columbia. The specialists at SCENT are committed to providing the most comprehensive care in ENT, allergy, and sleep medicine. SENTA Partners is a leading Management Services Organization specializing in comprehensive support to ENT and Allergy private practices. Our mission is to help people breathe better, hear better, live better. At SENTA, we focus on operational efficiencies and financial performance, allowing physicians to focus on patient care.
Position Summary The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.
Key Responsibilities
Greet and check‑in patients in a friendly and professional manner.
Manage patient appointment scheduling, including rescheduling and cancellations.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
Process patient payments, handle billing inquiries, and provide receipts for transactions.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with completing required forms and paperwork.
Manage office supplies, ensuring availability for front office operations.
Handle patient concerns or complaints with empathy and elevate issues when necessary.
Support the administrative needs of the practice, including data entry, filing, and correspondence.
Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.
Other duties as assigned by management.
Travel is required.
Benefits
Comprehensive Health Benefits (Medical, Dental, and Vision)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability
Holidays & Paid Time Off (PTO)
Employee Assistance Program (EAP)
Retirement Contribution Program – 401(k) Match
Requirements
High school diploma or general education degree (GED) required.
Medical reception experience preferred.
Knowledge of standard clinic practices, policies and procedures.
Read, write, and comprehend simple instructions, short correspondence, and memos.
Effectively present information to customers, clients and peers.
Ability to work effectively both independently and as part of a team.
Possess strong organizational skills and ability to multi-task.
Knowledge of MS Office and Electronic Medical Records (EMR).
Salary and EEO Statement
Certain U.S. jurisdictions require SENTA Partners to provide a reasonable estimate of the salary for this role. The posted salary range reflects our best estimate at the time of posting but actual salaries may vary based on location, experience, skills, and organizational needs.
SENTA Partners is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitals and Health Care
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Brief Description South Carolina ENT (SCENT), an esteemed Otolaryngology practice and an affiliate of SENTA Partners, is dedicated to serving the community of greater Columbia. The specialists at SCENT are committed to providing the most comprehensive care in ENT, allergy, and sleep medicine. SENTA Partners is a leading Management Services Organization specializing in comprehensive support to ENT and Allergy private practices. Our mission is to help people breathe better, hear better, live better. At SENTA, we focus on operational efficiencies and financial performance, allowing physicians to focus on patient care.
Position Summary The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.
Key Responsibilities
Greet and check‑in patients in a friendly and professional manner.
Manage patient appointment scheduling, including rescheduling and cancellations.
Answer incoming phone calls, respond to inquiries, and direct calls as needed.
Collect and verify patient information, including insurance details and demographics.
Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
Process patient payments, handle billing inquiries, and provide receipts for transactions.
Coordinate communication between the front office, clinical staff, and physicians.
Monitor and maintain the cleanliness and organization of the front office area.
Assist patients with completing required forms and paperwork.
Manage office supplies, ensuring availability for front office operations.
Handle patient concerns or complaints with empathy and elevate issues when necessary.
Support the administrative needs of the practice, including data entry, filing, and correspondence.
Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.
Other duties as assigned by management.
Travel is required.
Benefits
Comprehensive Health Benefits (Medical, Dental, and Vision)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short & Long Term Disability
Holidays & Paid Time Off (PTO)
Employee Assistance Program (EAP)
Retirement Contribution Program – 401(k) Match
Requirements
High school diploma or general education degree (GED) required.
Medical reception experience preferred.
Knowledge of standard clinic practices, policies and procedures.
Read, write, and comprehend simple instructions, short correspondence, and memos.
Effectively present information to customers, clients and peers.
Ability to work effectively both independently and as part of a team.
Possess strong organizational skills and ability to multi-task.
Knowledge of MS Office and Electronic Medical Records (EMR).
Salary and EEO Statement
Certain U.S. jurisdictions require SENTA Partners to provide a reasonable estimate of the salary for this role. The posted salary range reflects our best estimate at the time of posting but actual salaries may vary based on location, experience, skills, and organizational needs.
SENTA Partners is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Hospitals and Health Care
#J-18808-Ljbffr