The People Concern
Support Specialist, Mollie Maison (Sunday - Thursday, 3pm - 11:30pm)
The People Concern, Los Angeles, California, United States, 90079
Role
Support Specialist (Sunday - Thursday, 3pm - 11:30pm)
Reports to Program Manager
Program 1602-DHS ODR
Department Outreach
Location Mollie Maison - 4701 W Adams Blvd, Los Angeles, CA 90016
Setting 100% Onsite
Schedule Sunday - Thursday, 3pm - 11:30pm
Status Full‑time/Non‑Exempt/Non‑Management
Benefits Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings 1
Job Description Summary In partnership with the Office of Diversion and Re‑entry (ODR), the Support Specialist at Mollie Maison will function as part of a multi‑disciplinary team and provide site‑based therapeutic and intervention services to clients residing in Project‑Based Housing. These clients have been involved in the criminal justice system and are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community.
Services provided by the Support Specialist include supporting the LVN by performing various care activities and aiding with activities of daily living (ADLs). The Specialist will also assist Case Managers in working toward goals created on each individual services plan to eliminate barriers to housing and health stability. The selected candidate will be responsible for monitoring daily site activities and conducting wellness groups to create a sense of community and increase life skills.
Essential Duties and Responsibilities
Support orientation to permanent housing for new clients.
Oversee housekeeping and hygiene guidelines in a trauma‑informed manner.
Work with LVN to support medical intervention plans.
Collaborate with Case Managers to ensure appropriate and proactive client care.
Work in collaboration with other Project‑Based Housing staff to maintain smooth operation of the housing site, which may include assisting with meal support, or other duties as assigned.
Order office and program supplies, when needed.
Facilitate client groups to assist with life skills development.
Develop effective, trusting relationships with clients using a client‑centered approach that includes motivational interviewing, harm reduction, and trauma‑informed care.
Proactively create an inclusive and engaging environment to support clients' permanent housing retention and psycho‑social rehabilitation.
Work with on‑site TPC leadership and supervisory staff to develop an effective working relationship with property management.
Assist Property Management with client‑related requests when appropriate.
Intervene during crises to actively de‑escalate situations, supporting safety for both staff and clients.
Communicate effectively, and in a timely manner, with management, co‑workers, and clients.
Always maintain client confidentiality according to agency, state, and HIPAA laws.
Report all statistics and outcome updates, as requested, for reporting purposes.
Attend all case conferences, staff meetings, and department trainings.
Other duties as assigned.
Qualifications
High School Diploma or GED or Equivalent.
Minimum of one year experience providing services to individuals that have a history of homelessness, mental illness, or are dually diagnosed.
Prior experience working in an Interim Housing site a plus.
Proficiency in Word, Excel, and Outlook required.
Obtain and maintain CPR and first aid certification.
Demonstrated knowledge of issues faced by a culturally diverse population.
Work Environment
Field (may need to travel) and indoor office environment.
On occasion walk or drive to different local sites.
Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.
Will necessitate working in busy and at times loud environments.
Will be exposed to elements like cold, heat, dust, noise and odor.
May need to bend, stoop, twist, and sit throughout the day.
Able to thrive in a work environment emphasizing teamwork and collaboration.
Expected Behaviors of All Staff
Act as a role model.
Demonstrate a sense of responsibility.
Continuously learn and improve.
Acknowledge your own areas of improvement.
Hear and provide honest, specific and direct feedback.
Create an environment where everyone is welcomed, valued and respected.
Collaborate.
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty‑eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence‑based solutions to the multi‑faceted challenges inherent in homelessness and domestic violence.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi‑faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short‑ and Long‑Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
#J-18808-Ljbffr
Reports to Program Manager
Program 1602-DHS ODR
Department Outreach
Location Mollie Maison - 4701 W Adams Blvd, Los Angeles, CA 90016
Setting 100% Onsite
Schedule Sunday - Thursday, 3pm - 11:30pm
Status Full‑time/Non‑Exempt/Non‑Management
Benefits Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings 1
Job Description Summary In partnership with the Office of Diversion and Re‑entry (ODR), the Support Specialist at Mollie Maison will function as part of a multi‑disciplinary team and provide site‑based therapeutic and intervention services to clients residing in Project‑Based Housing. These clients have been involved in the criminal justice system and are receiving ongoing case management services to obtain and maintain permanent supportive housing in the community.
Services provided by the Support Specialist include supporting the LVN by performing various care activities and aiding with activities of daily living (ADLs). The Specialist will also assist Case Managers in working toward goals created on each individual services plan to eliminate barriers to housing and health stability. The selected candidate will be responsible for monitoring daily site activities and conducting wellness groups to create a sense of community and increase life skills.
Essential Duties and Responsibilities
Support orientation to permanent housing for new clients.
Oversee housekeeping and hygiene guidelines in a trauma‑informed manner.
Work with LVN to support medical intervention plans.
Collaborate with Case Managers to ensure appropriate and proactive client care.
Work in collaboration with other Project‑Based Housing staff to maintain smooth operation of the housing site, which may include assisting with meal support, or other duties as assigned.
Order office and program supplies, when needed.
Facilitate client groups to assist with life skills development.
Develop effective, trusting relationships with clients using a client‑centered approach that includes motivational interviewing, harm reduction, and trauma‑informed care.
Proactively create an inclusive and engaging environment to support clients' permanent housing retention and psycho‑social rehabilitation.
Work with on‑site TPC leadership and supervisory staff to develop an effective working relationship with property management.
Assist Property Management with client‑related requests when appropriate.
Intervene during crises to actively de‑escalate situations, supporting safety for both staff and clients.
Communicate effectively, and in a timely manner, with management, co‑workers, and clients.
Always maintain client confidentiality according to agency, state, and HIPAA laws.
Report all statistics and outcome updates, as requested, for reporting purposes.
Attend all case conferences, staff meetings, and department trainings.
Other duties as assigned.
Qualifications
High School Diploma or GED or Equivalent.
Minimum of one year experience providing services to individuals that have a history of homelessness, mental illness, or are dually diagnosed.
Prior experience working in an Interim Housing site a plus.
Proficiency in Word, Excel, and Outlook required.
Obtain and maintain CPR and first aid certification.
Demonstrated knowledge of issues faced by a culturally diverse population.
Work Environment
Field (may need to travel) and indoor office environment.
On occasion walk or drive to different local sites.
Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.
Will necessitate working in busy and at times loud environments.
Will be exposed to elements like cold, heat, dust, noise and odor.
May need to bend, stoop, twist, and sit throughout the day.
Able to thrive in a work environment emphasizing teamwork and collaboration.
Expected Behaviors of All Staff
Act as a role model.
Demonstrate a sense of responsibility.
Continuously learn and improve.
Acknowledge your own areas of improvement.
Hear and provide honest, specific and direct feedback.
Create an environment where everyone is welcomed, valued and respected.
Collaborate.
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non‑discrimination in employment. We select the most qualified individual for the job based on job‑related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty‑eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence‑based solutions to the multi‑faceted challenges inherent in homelessness and domestic violence.
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi‑faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short‑ and Long‑Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
#J-18808-Ljbffr