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Isabella Bank

Operations Generalist

Isabella Bank, Mount Pleasant, Michigan, us, 48804

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Operations Generalist

role at

Isabella Bank

Position Title: Operations Generalist

Reports To: Chief Operations Officer

General Purpose: Work with the Chief Operations Officer, Branch Administrator, and Project Manager to add efficiency to current processes and help identify areas for improvement. Help with reporting, tracking task completion, data analysis, and operational support.

Responsibilities

Develops, prioritizes and implements strategies to improve operational effectiveness and support current and future strategic initiatives. This includes the collection and analysis of data to support initiatives.

Assist COO, Branch Administrator, and Project Manager through various tasks, reporting, and projects as needed.

Review procedures and policies to create and manage a timeline with process owners to ensure they are up to date.

Collect, prepare, and analyze data for operational meetings.

Communicate with department and branch leaders regarding data analysis.

Assist with operational project support and completion.

Other duties as assigned.

Qualifications Education/Experience:

Bachelor degree preferred

Five or more years banking experience required

Branch operations experience preferred

Knowledge of banking products, services, processes and regulations

Shows an insight and interest into continued development of their banking career

Skills

Microsoft proficient – Word, Excel, and Outlook

Comfortable engaging with multiple department leaders

Ability to analyze data and provide recommendations

Effective communication, both verbal and written

Demonstrated ability to understand financial concepts

Ability to work well in a group or independently with little oversight

Ability to multi-task in a fast-paced environment

Advanced problem solving

Highly developed commitment to customer satisfaction

Displays leadership and effectively works with others

Isabella Bank is an AA/EEO employer.

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