MSP Service Desk Lead (Contract, On-Site)

A managed services provider in East Rutherford is seeking a Service Desk Manager to oversee operations and ensure world-class support. This full-time contract role requires strong leadership, technical troubleshooting skills, and a focus on client satisfaction. The manager will be responsible for managing SLAs and mentoring the team. Candidates should possess proficiency in tools such as ConnectWise and have at least 5 years of experience in IT operations, preferably within an MSP environment. The position offers opportunities for career advancement based on performance. #J-18808-Ljbffr