Vaco by Highspring
Base pay range
$20.00/hr - $30.00/hr
Position Summary Our MSP client is hiring Level 1 and Level 2 Support Engineers. These roles provide high-quality technical support, troubleshooting and guidance to clients as the primary technical point of contact for a portfolio of customers. The responsibilities include managing and maintaining IT systems or services, troubleshooting and resolving technical issues, and documenting activities.
Overview Location:
On‑Site, Tampa, FL Duration:
6‑month contract with possibility of extensions
Must Have Experience Required experience varies by level:
Level 1:
1‑3 years of MSP support/help desk experience
Level 2:
5 years of MSP support/help desk experience
Experience with ticket management systems and applications such as ConnectWise, ServiceNow, and Kaseya
Hands‑on experience with Windows Server Operating Systems
Experience with Wireless Access Devices and VLANs
Network troubleshooting (DNS, DHCP, VPN)
PowerShell and automation
Preferred Certifications
MS-102: Microsoft 365 Administrator
JNCIA-MIST
JNCIS-MIST – Wireless
JNCIS MIST – Wired
JNCIS-ENT
JNCIS-SP
Fortinet NSE 4
CCNA
Duties & Responsibilities
Provide Level 1 & 2 technical support to clients via calls, email, or chat.
Serve as central integration point for all Microsoft 365 workloads.
Coordinate and align activities across multiple Microsoft 365 services.
Collaborate with architects and administrators overseeing infrastructure, identity, security, compliance, endpoints, and applications.
Evaluate, prioritize, respond to and resolve incidents according to Service Level Agreements.
Create a positive customer experience through issue resolution.
Escalate complex cases to Level 3 support while maintaining customer confidence.
Provide timely and accurate incident status updates to customers and stakeholders.
Manage personal support queue and drive assigned tickets efficiently.
Troubleshoot and resolve client inquiries related to hardware, software, workstations, network, or other IT systems.
Monitor network infrastructure and systems using monitoring tools.
Document all activities, including issue details, troubleshooting steps, and resolutions, in the ticketing system.
Implement technical changes and configurations to networking devices, servers, server‑side applications, and systems following Change Management practices.
Participate in a 24/7 on‑call rotation for network‑related emergencies.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Information Technology
#J-18808-Ljbffr
Position Summary Our MSP client is hiring Level 1 and Level 2 Support Engineers. These roles provide high-quality technical support, troubleshooting and guidance to clients as the primary technical point of contact for a portfolio of customers. The responsibilities include managing and maintaining IT systems or services, troubleshooting and resolving technical issues, and documenting activities.
Overview Location:
On‑Site, Tampa, FL Duration:
6‑month contract with possibility of extensions
Must Have Experience Required experience varies by level:
Level 1:
1‑3 years of MSP support/help desk experience
Level 2:
5 years of MSP support/help desk experience
Experience with ticket management systems and applications such as ConnectWise, ServiceNow, and Kaseya
Hands‑on experience with Windows Server Operating Systems
Experience with Wireless Access Devices and VLANs
Network troubleshooting (DNS, DHCP, VPN)
PowerShell and automation
Preferred Certifications
MS-102: Microsoft 365 Administrator
JNCIA-MIST
JNCIS-MIST – Wireless
JNCIS MIST – Wired
JNCIS-ENT
JNCIS-SP
Fortinet NSE 4
CCNA
Duties & Responsibilities
Provide Level 1 & 2 technical support to clients via calls, email, or chat.
Serve as central integration point for all Microsoft 365 workloads.
Coordinate and align activities across multiple Microsoft 365 services.
Collaborate with architects and administrators overseeing infrastructure, identity, security, compliance, endpoints, and applications.
Evaluate, prioritize, respond to and resolve incidents according to Service Level Agreements.
Create a positive customer experience through issue resolution.
Escalate complex cases to Level 3 support while maintaining customer confidence.
Provide timely and accurate incident status updates to customers and stakeholders.
Manage personal support queue and drive assigned tickets efficiently.
Troubleshoot and resolve client inquiries related to hardware, software, workstations, network, or other IT systems.
Monitor network infrastructure and systems using monitoring tools.
Document all activities, including issue details, troubleshooting steps, and resolutions, in the ticketing system.
Implement technical changes and configurations to networking devices, servers, server‑side applications, and systems following Change Management practices.
Participate in a 24/7 on‑call rotation for network‑related emergencies.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Information Technology
#J-18808-Ljbffr