Heartflow
Heartflow is a medical technology company that advances the diagnosis and management of coronary artery disease, the world’s leading cause of death, through cutting‑edge technology.
The flagship product—an AI‑driven, non‑invasive cardiac test called the Heartflow FFRCT Analysis, which is supported by the ACC/AHA Chest Pain Guidelines—provides a color‑coded, 3D model of a patient’s coronary arteries indicating the impact of blockages on blood flow to the heart. Heartflow is the first AI‑driven, non‑invasive integrated heart care solution across the CCTA pathway, helping clinicians identify stenoses (RoadMap™ Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis).
Heartflow’s product pipeline is growing, as is our team. The company is publicly traded (HTFL) and has received international recognition for its innovation. Heartflow is cleared for use in the United States, United Kingdom, Europe, Japan and Canada and has been used for more than 400,000 patients worldwide.
The Implementation Manager is a member of the Customer Success team and will lead the integration of Heartflow’s technology into customer accounts. The role serves as the technical lifeline for rapid resolution of issues in the field and the achievement of customer satisfaction and loyalty targets.
Job Responsibilities
Lead Heartflow’s implementation process for integrating our technology into new customer accounts.
Manage implementation projects for new products or features to the commercial team and customers.
Provide end‑user and commercial‑team training on Heartflow products and CT data requirements to customers in accordance with specific training plans.
Provide clinically relevant and technical information and solutions in response to inquiries regarding the use of Heartflow technologies.
Document and track customer feedback, training, complaints and resolutions in Heartflow’s Customer Relationship Management system and help improve the knowledge base for customer issues.
Proactively manage and maintain an accurate implementation project funnel, tracking progress, identifying risks and providing reliable projections for activation timelines to leadership and the commercial team.
Understand issues, questions and challenges of our customers and commercial team and help design and develop solutions, data insights and tools to support commercial growth.
Effectively lead customer teams, maintain focus on established project goals, ensure strict adherence to the project plan and mitigate scope creep that may compromise implementation progress.
Manage End‑to‑End Workflow Build by coordinating internal and customer teams to map, document and validate current processes (orders, scheduling, reading, billing), ensuring high customer adoption of Heartflow products.
Ensure all Go‑Live criteria are fully met and signed off by both teams, providing critical support during and post activation.
Field‑based position with up to 50% travel.
Skills Needed
Positive, energetic personality, comfortable in front of groups/customers.
Customer‑focused and highly adaptable mentality.
Excellent problem‑solving ability, especially under pressure.
Knowledge of hospital operations and the implementation of new technologies.
Excellent verbal and written communication skills; ability to tailor communication to a wide range of technical, clinical and cultural backgrounds; professional etiquette.
Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds.
Ability to delegate and manage goals and activities of other employees.
Knowledge in at least one of the following areas:
Digital health technologies
Healthcare IT such as PACS, EMR, CVIS, HIPAA requirements and PHI protections
Healthcare management
Relevant health industry experience for integrating new technologies
Preferred (but not required) skills:
Experience with Salesforce or other CRM tool
Cardiology clinical, imaging or product experience
Educational Requirements & Work Experience
BS, MS or other relevant education in engineering or sciences.
3+ years of experience in a technical or clinical field with an advanced degree, or 5+ years of equivalent work experience.
Project/program management experience required.
Extensive experience with EPIC and/or similar EMR systems required.
Clinical/medical background preferred.
Prior experience working in digital health, healthcare, or a regulated environment preferred.
This position has an estimated base salary of $100,000–$120,000 and discretionary commission‑based earnings.
Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.
#J-18808-Ljbffr
The flagship product—an AI‑driven, non‑invasive cardiac test called the Heartflow FFRCT Analysis, which is supported by the ACC/AHA Chest Pain Guidelines—provides a color‑coded, 3D model of a patient’s coronary arteries indicating the impact of blockages on blood flow to the heart. Heartflow is the first AI‑driven, non‑invasive integrated heart care solution across the CCTA pathway, helping clinicians identify stenoses (RoadMap™ Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis).
Heartflow’s product pipeline is growing, as is our team. The company is publicly traded (HTFL) and has received international recognition for its innovation. Heartflow is cleared for use in the United States, United Kingdom, Europe, Japan and Canada and has been used for more than 400,000 patients worldwide.
The Implementation Manager is a member of the Customer Success team and will lead the integration of Heartflow’s technology into customer accounts. The role serves as the technical lifeline for rapid resolution of issues in the field and the achievement of customer satisfaction and loyalty targets.
Job Responsibilities
Lead Heartflow’s implementation process for integrating our technology into new customer accounts.
Manage implementation projects for new products or features to the commercial team and customers.
Provide end‑user and commercial‑team training on Heartflow products and CT data requirements to customers in accordance with specific training plans.
Provide clinically relevant and technical information and solutions in response to inquiries regarding the use of Heartflow technologies.
Document and track customer feedback, training, complaints and resolutions in Heartflow’s Customer Relationship Management system and help improve the knowledge base for customer issues.
Proactively manage and maintain an accurate implementation project funnel, tracking progress, identifying risks and providing reliable projections for activation timelines to leadership and the commercial team.
Understand issues, questions and challenges of our customers and commercial team and help design and develop solutions, data insights and tools to support commercial growth.
Effectively lead customer teams, maintain focus on established project goals, ensure strict adherence to the project plan and mitigate scope creep that may compromise implementation progress.
Manage End‑to‑End Workflow Build by coordinating internal and customer teams to map, document and validate current processes (orders, scheduling, reading, billing), ensuring high customer adoption of Heartflow products.
Ensure all Go‑Live criteria are fully met and signed off by both teams, providing critical support during and post activation.
Field‑based position with up to 50% travel.
Skills Needed
Positive, energetic personality, comfortable in front of groups/customers.
Customer‑focused and highly adaptable mentality.
Excellent problem‑solving ability, especially under pressure.
Knowledge of hospital operations and the implementation of new technologies.
Excellent verbal and written communication skills; ability to tailor communication to a wide range of technical, clinical and cultural backgrounds; professional etiquette.
Responsible and accountable, with ability to manage multiple projects involving customers and colleagues from a wide range of technical and clinical backgrounds.
Ability to delegate and manage goals and activities of other employees.
Knowledge in at least one of the following areas:
Digital health technologies
Healthcare IT such as PACS, EMR, CVIS, HIPAA requirements and PHI protections
Healthcare management
Relevant health industry experience for integrating new technologies
Preferred (but not required) skills:
Experience with Salesforce or other CRM tool
Cardiology clinical, imaging or product experience
Educational Requirements & Work Experience
BS, MS or other relevant education in engineering or sciences.
3+ years of experience in a technical or clinical field with an advanced degree, or 5+ years of equivalent work experience.
Project/program management experience required.
Extensive experience with EPIC and/or similar EMR systems required.
Clinical/medical background preferred.
Prior experience working in digital health, healthcare, or a regulated environment preferred.
This position has an estimated base salary of $100,000–$120,000 and discretionary commission‑based earnings.
Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.
#J-18808-Ljbffr