O'Reilly Auto Parts
Retail Service Specialist
O'Reilly Auto Parts, Wilmington, North Carolina, United States, 28412
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Retail Service Specialist
role at
O'Reilly Auto Parts
1 week ago Be among the first 25 applicants
Job Overview The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom, ensuring team members execute on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure telephone is answered according to company policy.
Process all buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and stage returned merchandise correctly in the returns area.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule; deviations must be approved by management, and team members must clock in/out according to company policy.
Perform all store opening/closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
Perform all other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities Required
Strong communication skills
Ability to obtain RSS Certification
Desired
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option 0 and provide your requested accommodation and position details.
Seniority level Entry level
Employment type Part-time
Job function Other
Industries Retail
Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x
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Retail Service Specialist
role at
O'Reilly Auto Parts
1 week ago Be among the first 25 applicants
Job Overview The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom, ensuring team members execute on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure telephone is answered according to company policy.
Process all buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and stage returned merchandise correctly in the returns area.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule; deviations must be approved by management, and team members must clock in/out according to company policy.
Perform all store opening/closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
Perform all other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities Required
Strong communication skills
Ability to obtain RSS Certification
Desired
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option 0 and provide your requested accommodation and position details.
Seniority level Entry level
Employment type Part-time
Job function Other
Industries Retail
Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x
#J-18808-Ljbffr