O'Reilly Auto Parts
Retail Service Specialist
– O'Reilly Auto Parts Join a team that delivers excellent customer service and sales expertise in the automotive parts industry. This role supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, while also handling shift management when required. Responsibilities
Lead team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the showroom, executing programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot. Ensure telephone calls are answered according to company policy. Process all buy‑online/ship‑to‑store, hub and store‑to‑store transfers, and DC add orders in a timely manner; contact customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently; issue refunds accurately with correct payment methods; stage returned merchandise correctly in the returns area. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to posted work schedules, use approved methods for changes, and clock in/out according to company policy. Perform all store opening/closing duties: day‑end procedures, securing money/deposits, preparing bank deposits, ensuring security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles. Perform any additional duties as assigned. Qualifications
Strong communication skills. Ability to obtain RSS Certification. Retail sales experience, preferably in auto parts. Knowledge of automotive systems and repair. ASE Certification. Fluency in multiple languages (Spanish highly desired). Compensation & Benefits
Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions starting Day One. Medical, dental, and vision insurance with optional FSA. Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Statement
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
#J-18808-Ljbffr
– O'Reilly Auto Parts Join a team that delivers excellent customer service and sales expertise in the automotive parts industry. This role supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations, while also handling shift management when required. Responsibilities
Lead team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the showroom, executing programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot. Ensure telephone calls are answered according to company policy. Process all buy‑online/ship‑to‑store, hub and store‑to‑store transfers, and DC add orders in a timely manner; contact customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently; issue refunds accurately with correct payment methods; stage returned merchandise correctly in the returns area. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to posted work schedules, use approved methods for changes, and clock in/out according to company policy. Perform all store opening/closing duties: day‑end procedures, securing money/deposits, preparing bank deposits, ensuring security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles. Perform any additional duties as assigned. Qualifications
Strong communication skills. Ability to obtain RSS Certification. Retail sales experience, preferably in auto parts. Knowledge of automotive systems and repair. ASE Certification. Fluency in multiple languages (Spanish highly desired). Compensation & Benefits
Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions starting Day One. Medical, dental, and vision insurance with optional FSA. Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Statement
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected status as defined by applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471‑7431 and provide your requested accommodation and position details.
#J-18808-Ljbffr