Hankook Tire America Corp.
Warranty Support Administrator (Bilingual)
Hankook Tire America Corp., Nashville, Tennessee, United States, 37247
Company Overview
Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world’s seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.
Why Hankook
Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices
Career Growth: Opportunities for internal mobility, leadership development, and continued earning
Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires
Inclusive Culture: Committed to diversity, teamwork, and sustainability
Position:
Warranty Support Administrator
Location:
Nashville, In office
Reports to:
Manager, Technical Service Team
Overview Responsible to regularly interact with customers, by phone and email, regarding company products and warranties. The position receives and answers simple to complex customer inquiries and complaints for all Hankook products through knowledge of products, usage, and warranty programs, all while practicing best customer service skills and logging call information. The position also regularly inputs data and information into SAP for claim processing. Other clerical duties (filing, mailing, etc.) as assigned.
Responsibilities
Receive and answer simple to complex customer inquiries for all Hankook products through knowledge of products, usage, and warranty programs, logging call information
Process customers’ complaints, providing the appropriate resolutions for each case, logging notes for any case
Research and obtain resolution for a variety of customer inquiries and complaints, actively following up with parties involved in any case, logging notes
Input and research claim data in SAP
Any other duties/responsibilities as assigned
Requirements
Customer service experience (2+ years)
Strong oral and written communication ability
Must be able to work in a result-oriented, fast-paced environment as part of a team
Intermediate to advanced Microsoft Office capabilities preferred (mainly Outlook, Excel, and Teams)
Typing at 40+ words per minute preferred
Some tire/automotive industry experience preferred
Call center experience preferred
Professionalism
Great customer service skills demonstrating courtesy, friendliness, and helpfulness
Strong communication skills, verbal and written
Organizational skills
Well-developed interpersonal skills
Proficient in Microsoft Office (Outlook, Excel, Teams, Word & Power Point)
As set forth in Hankook Tire America Corp.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Why Hankook
Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices
Career Growth: Opportunities for internal mobility, leadership development, and continued earning
Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires
Inclusive Culture: Committed to diversity, teamwork, and sustainability
Position:
Warranty Support Administrator
Location:
Nashville, In office
Reports to:
Manager, Technical Service Team
Overview Responsible to regularly interact with customers, by phone and email, regarding company products and warranties. The position receives and answers simple to complex customer inquiries and complaints for all Hankook products through knowledge of products, usage, and warranty programs, all while practicing best customer service skills and logging call information. The position also regularly inputs data and information into SAP for claim processing. Other clerical duties (filing, mailing, etc.) as assigned.
Responsibilities
Receive and answer simple to complex customer inquiries for all Hankook products through knowledge of products, usage, and warranty programs, logging call information
Process customers’ complaints, providing the appropriate resolutions for each case, logging notes for any case
Research and obtain resolution for a variety of customer inquiries and complaints, actively following up with parties involved in any case, logging notes
Input and research claim data in SAP
Any other duties/responsibilities as assigned
Requirements
Customer service experience (2+ years)
Strong oral and written communication ability
Must be able to work in a result-oriented, fast-paced environment as part of a team
Intermediate to advanced Microsoft Office capabilities preferred (mainly Outlook, Excel, and Teams)
Typing at 40+ words per minute preferred
Some tire/automotive industry experience preferred
Call center experience preferred
Professionalism
Great customer service skills demonstrating courtesy, friendliness, and helpfulness
Strong communication skills, verbal and written
Organizational skills
Well-developed interpersonal skills
Proficient in Microsoft Office (Outlook, Excel, Teams, Word & Power Point)
As set forth in Hankook Tire America Corp.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr