City of Laredo
Quality Assurance Supervisor, (A266047-2), 210, Public Health Workforce Grant
City of Laredo, Laredo, Texas, United States, 78045
This position is grant funded. Therefore, it is solely dependent of availability of grant funds.
The Quality Assurance Supervisor is responsible for overseeing quality assurance and improvement programs and initiatives within the Public Health Department. This role ensures compliance with health regulations, accreditation and programmatic requirements for grant eligibility, evaluates program effectiveness, and fosters continuous improvement in service delivery.
ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Conducts regular evaluations of public health initiatives and services to assess quality and effectiveness.
Develops, implements, and maintains quality assurance and improvement protocols and standards for public health programs.
Prepares and presents regular reports on quality metrics to leadership.
Creates and updates policies related to quality management, compliance, and quality improvement.
Utilizes data collection and analysis to inform quality improvement strategies.
Maintains accurate records of quality assurance activities, audits, and program evaluations.
Leads initiatives to enhance service delivery and patient outcomes.
Performs compliance audits and inspections to ensure adherence to local, state, and federal public health regulations and accreditation requirements.
Prepares reports and recommendations based on audit findings.
Provides training and ongoing support to staff on quality assurance and improvement practices and procedures.
Collaborates with internal teams, external partners, and community organizations to promote quality improvement initiatives.
Fosters a culture of quality improvement within the department.
Engages with stakeholders to gather feedback and address concerns.
Identifies trends and areas for improvement in public health services based on data and stakeholder feedback.
Conducts needs assessments to identify skill gaps and recommends training activities that support quality improvement initiatives.
Develops and monitors quality performance indicators to measure program effectiveness and support data driven decision making.
Designs and updates instructional materials and learning tools related to quality assurance and quality improvement to support staff competency and performance.
Will be required to drive a City vehicle for city business use.
Performs other duties as assigned.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of:
Knowledge of local, state, and federal public health laws and guidelines.
Knowledge of analytical and problem-solving skills.
Knowledge of accreditation standards (e.g., Public Health Accreditation Board)
Knowledge of software and tools used for data management and reporting.
Knowledge in data analysis and reporting tools.
Knowledge of quality management systems and methodologies.
Knowledge of public health regulations and standards.
Skills and Abilities:
Ability to adapt to changing regulations, technologies, and public health needs.
Ability to ensure accuracy and compliance in quality assurance processes.
Ability to work collaboratively with diverse teams and stakeholders.
Ability to build and maintain effective working relationships with others.
Ability to communicate clearly and effectively both orally and in writing.
Ability to maintain good planning and organizational skills.
Ability to take and follow directions from supervisor.
Ability to give directions to and gain compliance from assigned staff.
Ability to perform strenuous work and routine work.
Ability to maintain a valid Texas Driver License and a good driving record.
Ability to project a positive and professional image of the City of Laredo.
Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
Ability to comply with all City of Laredo's policies and procedures.
Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS Physical Effort Requirements Position will have the following exposures
Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Work Environment Locations Never
Street environment (near moving traffic)
Construction site
Confined space
Seldom
Outdoor environment
Warehouse environment
Sometimes
Vehicles
Often
Office or similar indoor environment
Exposures Position will require the employee to be exposed to the following environmental elements
Never
Individuals with known violent backgrounds
Extreme cold (below 32 degrees)
Moving mechanical parts
Fumes or airborne particles
Toxic or caustic chemicals or substances
Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)
Seldom
Individuals who are hostile or irate
Extreme heat (above 100 degrees)
Communicable diseases
Travel Position will require the employee to travel
Never
International travel
Seldom
National travel
Sometimes
Local travel
Regional travel
Required Education and Experience
Bachelor's Degree from an accredited college or university in Public Health, Healthcare Administration, or a related field.
At least one (1) year of experience in program evaluation and quality improvement methodologies
*Council of Higher Education Accreditation (C.H.E.A.)
Proof of TB Test/Screening will be required to be presented prior to employment if apply for the Health Department. Required License and Certifications
Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
Continued employment is contingent on successfully obtaining required certification(s) and/or license(s) within the specified period of time indicated above from time of hire**
TX CHW - Texas Community Health Worker or CHWI- Texas Community Health Worker Instructor Certification within 12 months of employment**
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480, two days prior to the scheduled interview and/or test if applicable.
City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
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The Quality Assurance Supervisor is responsible for overseeing quality assurance and improvement programs and initiatives within the Public Health Department. This role ensures compliance with health regulations, accreditation and programmatic requirements for grant eligibility, evaluates program effectiveness, and fosters continuous improvement in service delivery.
ESSENTIAL DUTIES & RESPONSIBILITIES The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Conducts regular evaluations of public health initiatives and services to assess quality and effectiveness.
Develops, implements, and maintains quality assurance and improvement protocols and standards for public health programs.
Prepares and presents regular reports on quality metrics to leadership.
Creates and updates policies related to quality management, compliance, and quality improvement.
Utilizes data collection and analysis to inform quality improvement strategies.
Maintains accurate records of quality assurance activities, audits, and program evaluations.
Leads initiatives to enhance service delivery and patient outcomes.
Performs compliance audits and inspections to ensure adherence to local, state, and federal public health regulations and accreditation requirements.
Prepares reports and recommendations based on audit findings.
Provides training and ongoing support to staff on quality assurance and improvement practices and procedures.
Collaborates with internal teams, external partners, and community organizations to promote quality improvement initiatives.
Fosters a culture of quality improvement within the department.
Engages with stakeholders to gather feedback and address concerns.
Identifies trends and areas for improvement in public health services based on data and stakeholder feedback.
Conducts needs assessments to identify skill gaps and recommends training activities that support quality improvement initiatives.
Develops and monitors quality performance indicators to measure program effectiveness and support data driven decision making.
Designs and updates instructional materials and learning tools related to quality assurance and quality improvement to support staff competency and performance.
Will be required to drive a City vehicle for city business use.
Performs other duties as assigned.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of:
Knowledge of local, state, and federal public health laws and guidelines.
Knowledge of analytical and problem-solving skills.
Knowledge of accreditation standards (e.g., Public Health Accreditation Board)
Knowledge of software and tools used for data management and reporting.
Knowledge in data analysis and reporting tools.
Knowledge of quality management systems and methodologies.
Knowledge of public health regulations and standards.
Skills and Abilities:
Ability to adapt to changing regulations, technologies, and public health needs.
Ability to ensure accuracy and compliance in quality assurance processes.
Ability to work collaboratively with diverse teams and stakeholders.
Ability to build and maintain effective working relationships with others.
Ability to communicate clearly and effectively both orally and in writing.
Ability to maintain good planning and organizational skills.
Ability to take and follow directions from supervisor.
Ability to give directions to and gain compliance from assigned staff.
Ability to perform strenuous work and routine work.
Ability to maintain a valid Texas Driver License and a good driving record.
Ability to project a positive and professional image of the City of Laredo.
Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
Ability to comply with all City of Laredo's policies and procedures.
Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS Physical Effort Requirements Position will have the following exposures
Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Work Environment Locations Never
Street environment (near moving traffic)
Construction site
Confined space
Seldom
Outdoor environment
Warehouse environment
Sometimes
Vehicles
Often
Office or similar indoor environment
Exposures Position will require the employee to be exposed to the following environmental elements
Never
Individuals with known violent backgrounds
Extreme cold (below 32 degrees)
Moving mechanical parts
Fumes or airborne particles
Toxic or caustic chemicals or substances
Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)
Seldom
Individuals who are hostile or irate
Extreme heat (above 100 degrees)
Communicable diseases
Travel Position will require the employee to travel
Never
International travel
Seldom
National travel
Sometimes
Local travel
Regional travel
Required Education and Experience
Bachelor's Degree from an accredited college or university in Public Health, Healthcare Administration, or a related field.
At least one (1) year of experience in program evaluation and quality improvement methodologies
*Council of Higher Education Accreditation (C.H.E.A.)
Proof of TB Test/Screening will be required to be presented prior to employment if apply for the Health Department. Required License and Certifications
Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
Continued employment is contingent on successfully obtaining required certification(s) and/or license(s) within the specified period of time indicated above from time of hire**
TX CHW - Texas Community Health Worker or CHWI- Texas Community Health Worker Instructor Certification within 12 months of employment**
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480, two days prior to the scheduled interview and/or test if applicable.
City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
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