Atrius Health
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Practice Support Assistant I
role at
Atrius Health
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value‑based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision‑making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
Summary Under direct supervision, provide support within a clinical department with primary responsibility for phone coverage and outreach calls, scheduling for the department, greeting patients and monitoring the waiting room, handling the check‑out process including follow‑up appointment scheduling. Deliver excellent customer service and strengthen the patient/clinician relationship. Work to improve clinical operations through coordination of contact between team clinicians, patients and, when needed, referrals outside the unit.
Education, Licenses & Certifications
High School diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution or governmental unit required or certification in medical office administration required.
Associate’s degree or graduate of certification in medical office administration program preferred.
Experience
Approximately one year of experience in a clinical or customer service setting as determined by the department (a bachelor’s or associate degree may be substituted for experience).
Computer experience required with the ability to use word processing and spreadsheet programs.
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
Skills Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required.
The hourly range for this role is $18.86 to $28.28 per hour based on full‑time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as a comprehensive benefits package, incentive, and recognition programs. No matter where or when you begin a career with Atrius Health, you’ll find a far‑reaching choice of benefits and incentives.
Benefits
Up to 8% company retirement contribution
Generous paid time off
10 paid holidays
Paid professional development
Generous health and welfare benefit package
Location & Schedule Primary Location: Chestnut Hill MA - West Roxbury
Schedule: Flex
Job Type: Part Time – 30 to 39 Hours (Benefit eligible at full time rate)
EEO Statement Atrius Health is committed to a policy of non‑discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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Practice Support Assistant I
role at
Atrius Health
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value‑based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision‑making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
Summary Under direct supervision, provide support within a clinical department with primary responsibility for phone coverage and outreach calls, scheduling for the department, greeting patients and monitoring the waiting room, handling the check‑out process including follow‑up appointment scheduling. Deliver excellent customer service and strengthen the patient/clinician relationship. Work to improve clinical operations through coordination of contact between team clinicians, patients and, when needed, referrals outside the unit.
Education, Licenses & Certifications
High School diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution or governmental unit required or certification in medical office administration required.
Associate’s degree or graduate of certification in medical office administration program preferred.
Experience
Approximately one year of experience in a clinical or customer service setting as determined by the department (a bachelor’s or associate degree may be substituted for experience).
Computer experience required with the ability to use word processing and spreadsheet programs.
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
Skills Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required.
The hourly range for this role is $18.86 to $28.28 per hour based on full‑time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as a comprehensive benefits package, incentive, and recognition programs. No matter where or when you begin a career with Atrius Health, you’ll find a far‑reaching choice of benefits and incentives.
Benefits
Up to 8% company retirement contribution
Generous paid time off
10 paid holidays
Paid professional development
Generous health and welfare benefit package
Location & Schedule Primary Location: Chestnut Hill MA - West Roxbury
Schedule: Flex
Job Type: Part Time – 30 to 39 Hours (Benefit eligible at full time rate)
EEO Statement Atrius Health is committed to a policy of non‑discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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