Merlin Entertainments
Guest Experience Lead
Merlin Entertainments, North Richland Hills, Texas, United States, 76180
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Guest Experience Lead
role at
Merlin Entertainments
1 week ago Be among the first 25 applicants
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Merlin Entertainments provided pay range This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.50/hr - $17.50/hr
Guest Experience Lead Peppa Pig Theme Park – Dallas Help us make every day oinktastic for little piggies and their families! Are you energetic, positive, and passionate about creating magical guest moments? Do you love leading a team, helping others grow, and bringing BIG smiles to little visitors?
Then join us as a
Guest Experience Lead
at
Peppa Pig Theme Park Dallas
— where imagination, teamwork, and fun collide! In this role, you'll help guide our team, support daily operations, and serve as a key leader in keeping our attraction running smoothly and safely. Every day is a new adventure! ✨
Qualifications & Experience What You’ll Do (Key Responsibilities) As a Guest Experience Lead, you’ll be one of the go-to leaders for delivering exceptional guest service and unforgettable experiences.
Serve as Manager on Duty
Overseeing Admissions, Attraction Floor, Food & Beverage, and Retail
Delegating and monitoring daily tasks for front-line hosts
Motivating the team to be “guest-obsessed” and deliver outstanding service
Maintaining all health & safety procedures across the attraction
Managing queues, traffic flow, and busy areas with ease and safety
Responding to guest concerns and coordinating solutions across departments
Training & Coaching Front-Line Hosts
Train hosts on ride & water safety, guest service, and more
Maintain accurate training records
Coach team members, provide feedback, and support their growth
Empower hosts with the tools and confidence to deliver world‑class service
Support Guest Experience Operations
Stocking & inventory tasks
Training & employee engagement
Assisting with shift coverage as needed
Supporting additional tasks to keep operations smooth and magical
Performing other exciting duties as needed!
Who We’re Looking For (Education & Experience)
High school diploma or GED preferred
Experience interacting with guests in fast‑paced settings
Passion for entertaining and engaging with children & families (a must!)
Prior Experience Training or Coaching Others
A fun, friendly, outgoing personality
Strong communication & motivational skills
Ability to thrive in a busy, multitasking environment
Ability to work weekends, evenings & holidays
Travel Requirements May occasionally involve local or domestic travel.
Health & Safety Expectations As a leader, you’ll model safe working habits, follow all Merlin Entertainments Health & Safety guidelines, and support your team in doing the same.
Working Conditions
Attendance is essential
Flexibility is key — mornings, evenings, weekends, and holidays may be required
Physical Demands & Environment
Walk or stand for long periods
Communicate clearly and positively
Use computers and standard office tools
Lift up to 50 lbs
Bend, reach, climb, twist & move around the attraction
Work in environments with varying noise levels
Work in different temperatures and lighting conditions
Ready to help us create unforgettable memories? Apply today and join our team of fun-loving, guest-obsessed leaders at
Peppa Pig Theme Park Dallas ! ✨
Benefits
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well‑deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Pay Range USD $17.50/Hr.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Entertainment Providers
#J-18808-Ljbffr
Guest Experience Lead
role at
Merlin Entertainments
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Merlin Entertainments provided pay range This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $17.50/hr - $17.50/hr
Guest Experience Lead Peppa Pig Theme Park – Dallas Help us make every day oinktastic for little piggies and their families! Are you energetic, positive, and passionate about creating magical guest moments? Do you love leading a team, helping others grow, and bringing BIG smiles to little visitors?
Then join us as a
Guest Experience Lead
at
Peppa Pig Theme Park Dallas
— where imagination, teamwork, and fun collide! In this role, you'll help guide our team, support daily operations, and serve as a key leader in keeping our attraction running smoothly and safely. Every day is a new adventure! ✨
Qualifications & Experience What You’ll Do (Key Responsibilities) As a Guest Experience Lead, you’ll be one of the go-to leaders for delivering exceptional guest service and unforgettable experiences.
Serve as Manager on Duty
Overseeing Admissions, Attraction Floor, Food & Beverage, and Retail
Delegating and monitoring daily tasks for front-line hosts
Motivating the team to be “guest-obsessed” and deliver outstanding service
Maintaining all health & safety procedures across the attraction
Managing queues, traffic flow, and busy areas with ease and safety
Responding to guest concerns and coordinating solutions across departments
Training & Coaching Front-Line Hosts
Train hosts on ride & water safety, guest service, and more
Maintain accurate training records
Coach team members, provide feedback, and support their growth
Empower hosts with the tools and confidence to deliver world‑class service
Support Guest Experience Operations
Stocking & inventory tasks
Training & employee engagement
Assisting with shift coverage as needed
Supporting additional tasks to keep operations smooth and magical
Performing other exciting duties as needed!
Who We’re Looking For (Education & Experience)
High school diploma or GED preferred
Experience interacting with guests in fast‑paced settings
Passion for entertaining and engaging with children & families (a must!)
Prior Experience Training or Coaching Others
A fun, friendly, outgoing personality
Strong communication & motivational skills
Ability to thrive in a busy, multitasking environment
Ability to work weekends, evenings & holidays
Travel Requirements May occasionally involve local or domestic travel.
Health & Safety Expectations As a leader, you’ll model safe working habits, follow all Merlin Entertainments Health & Safety guidelines, and support your team in doing the same.
Working Conditions
Attendance is essential
Flexibility is key — mornings, evenings, weekends, and holidays may be required
Physical Demands & Environment
Walk or stand for long periods
Communicate clearly and positively
Use computers and standard office tools
Lift up to 50 lbs
Bend, reach, climb, twist & move around the attraction
Work in environments with varying noise levels
Work in different temperatures and lighting conditions
Ready to help us create unforgettable memories? Apply today and join our team of fun-loving, guest-obsessed leaders at
Peppa Pig Theme Park Dallas ! ✨
Benefits
Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well‑deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Pay Range USD $17.50/Hr.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Entertainment Providers
#J-18808-Ljbffr