Surgery Partners, Inc
Front Desk Rep
Provides support to administrative office staff ensuring smooth departmental workflow. Daily tasks include checking in/out, collecting payments, answering telephones, electronic EMR usage, routing calls, reviewing charges, scheduling procedures, and coordinating with clinical staff.
Essential Functions
Greeting patients
Performing check‑in procedures
Maintaining current demographic and insurance information in computer and chart
Performing office opening procedures, co‑pay/co‑insurance collection, and assisting patients as needed
Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
Requirements
High School Diploma, with 1‑2 years experience in healthcare background
Knowledge of clinic policies and procedures
Knowledge of computer systems, programs
Knowledge of medical terminology
Must be able to multi‑task
Must express compassion and kindness to patients calling and being seen in the office
Must maintain a professional and upbeat attitude
Skill in written and verbal communication and customer relations
Ability to work effectively with medical staff, management, authorizations, external agencies and patients
Requires sitting and standing associated with a normal office environment
Normal busy office environment with much patient contact
Occasional evening or weekend work
Benefits
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!
Equal Employment Opportunity & Workforce Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi‑cultural organization.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
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Essential Functions
Greeting patients
Performing check‑in procedures
Maintaining current demographic and insurance information in computer and chart
Performing office opening procedures, co‑pay/co‑insurance collection, and assisting patients as needed
Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
Requirements
High School Diploma, with 1‑2 years experience in healthcare background
Knowledge of clinic policies and procedures
Knowledge of computer systems, programs
Knowledge of medical terminology
Must be able to multi‑task
Must express compassion and kindness to patients calling and being seen in the office
Must maintain a professional and upbeat attitude
Skill in written and verbal communication and customer relations
Ability to work effectively with medical staff, management, authorizations, external agencies and patients
Requires sitting and standing associated with a normal office environment
Normal busy office environment with much patient contact
Occasional evening or weekend work
Benefits
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!
Equal Employment Opportunity & Workforce Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi‑cultural organization.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Seniority Level Entry level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
#J-18808-Ljbffr