Aflac
Customer Care Specialist (Bi-lingual Preferred)
Aflac, Myrtle Point, Oregon, United States, 97458
Employer Industry: Insurance Services
Why consider this job opportunity:
Salary up to $55,000
Opportunity for career advancement and growth within the organization
Hybrid work model with the flexibility of remote work for those living outside 50 miles from the office
Comprehensive benefits package including medical, dental, and vision coverage, along with 401(k) plans and annual bonuses
Supportive and collaborative work environment that values diversity and ethical practices
Generous paid time off including 11 paid holidays and up to 20 days of PTO annually
What to Expect (Job Responsibilities):
Handle inbound calls, emails, or chats regarding insurance products and services, providing accurate responses to inquiries
Process customer transactions such as name changes, transfers, cancellations, and beneficiary updates while ensuring excellent customer service
Compose communications to request information or confirm actions taken, maintaining a caring attitude and timely correspondence
Utilize computerized systems to track and research customer information, ensuring timely resolutions
Maintain confidentiality of customer information while adhering to the company's Code of Business Conduct and Ethics
What is Required (Qualifications):
High School Diploma or equivalent
1-2 years of related work experience and completion of required training programs
Knowledge of customer service principles, administrative procedures, and emotional intelligence skills
Proficiency in verbal and written communication across various channels
Strong problem-solving skills and familiarity with Microsoft Excel
How to Stand Out (Preferred Qualifications):
Bilingual in Spanish and English (not required)
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $55,000
Opportunity for career advancement and growth within the organization
Hybrid work model with the flexibility of remote work for those living outside 50 miles from the office
Comprehensive benefits package including medical, dental, and vision coverage, along with 401(k) plans and annual bonuses
Supportive and collaborative work environment that values diversity and ethical practices
Generous paid time off including 11 paid holidays and up to 20 days of PTO annually
What to Expect (Job Responsibilities):
Handle inbound calls, emails, or chats regarding insurance products and services, providing accurate responses to inquiries
Process customer transactions such as name changes, transfers, cancellations, and beneficiary updates while ensuring excellent customer service
Compose communications to request information or confirm actions taken, maintaining a caring attitude and timely correspondence
Utilize computerized systems to track and research customer information, ensuring timely resolutions
Maintain confidentiality of customer information while adhering to the company's Code of Business Conduct and Ethics
What is Required (Qualifications):
High School Diploma or equivalent
1-2 years of related work experience and completion of required training programs
Knowledge of customer service principles, administrative procedures, and emotional intelligence skills
Proficiency in verbal and written communication across various channels
Strong problem-solving skills and familiarity with Microsoft Excel
How to Stand Out (Preferred Qualifications):
Bilingual in Spanish and English (not required)
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr