Virginia Tile Company
Customer Service Samples Specialist
Virginia Tile Company, Farmington Hills, Michigan, United States
1 week ago Be among the first 25 applicants
Come Join Us - A company that is well-established, encourages creativity, and supports your growth.
Who We Are
We are growing! Virginia Tile Co. is an industry-leading wholesale distributor of full-spectrum residential and commercial tile products, also offering resilient flooring and woodworking products in select regions. Founded in 1928, we proudly serve customers across 14 states. We celebrate a culture of collaboration, innovation, inspiration, and service. Bringing design to the surface. Check us out: https://virginiatile.com/ We have an exciting opportunity to join our team as a Customer Service Samples Specialist, located in Farmington Hills, MI within our Tile Samples Department. This is a temporary, 6-month position with the potential for review and possible extension at the end of the assignment. Position Summary
This role is responsible for providing a wide range of services and information related to products, pricing, availability, technical details, and customer support. While this is primarily a customer service role, we are seeking a hybrid candidate who can also assist with light warehouse picking within the Samples Department. Essential Functions
Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend product configurations that meet those requirements Provide pricing, quotes, product information, literature, samples, and support for customers Process orders and arrange deliveries Process product returns Confirm customer information Identify and close additional purchases of products and services Respond to customer requests for information Engage in technical discussions with customers Promote solutions and services Resolve customer complaints Stay knowledgeable on product changes and developments Answer questions about warranties or terms of sale Inform customers of promotions and deals Continuously evaluate and recommend process improvements to enhance the customer experience Work with the Customer Service Manager to ensure excellent service delivery Serve as an inside liaison to the outside sales team, including identifying potential future business relationships Implement suggestions based on customer feedback (e.g., product enhancements, website improvements) Perform other related duties as assigned Knowledge, Skills, and Abilities
Proficient in Microsoft Office (Excel, Word, Outlook) Excellent written and verbal communication skills Strong customer relationship and service skills Ability to perform basic mathematical calculations Self?motivated, energetic, and enthusiastic Organized with the ability to track customer and reseller activities Ability to read and interpret documents such as procedure manuals, work instructions, and software guides Strong problem-solving skills Ability to build and maintain lasting customer relationships High level of integrity and work ethic Minimum Qualifications
High school diploma or GED 23 years of direct experience in sales or telesales Strong knowledge of retail and/or wholesale sales principles, methods, and practices Prior customer?facing experience is a plus Seniority level
Entry level Employment type
Temporary Job function
Other Industries
Wholesale Building Materials
#J-18808-Ljbffr
We are growing! Virginia Tile Co. is an industry-leading wholesale distributor of full-spectrum residential and commercial tile products, also offering resilient flooring and woodworking products in select regions. Founded in 1928, we proudly serve customers across 14 states. We celebrate a culture of collaboration, innovation, inspiration, and service. Bringing design to the surface. Check us out: https://virginiatile.com/ We have an exciting opportunity to join our team as a Customer Service Samples Specialist, located in Farmington Hills, MI within our Tile Samples Department. This is a temporary, 6-month position with the potential for review and possible extension at the end of the assignment. Position Summary
This role is responsible for providing a wide range of services and information related to products, pricing, availability, technical details, and customer support. While this is primarily a customer service role, we are seeking a hybrid candidate who can also assist with light warehouse picking within the Samples Department. Essential Functions
Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend product configurations that meet those requirements Provide pricing, quotes, product information, literature, samples, and support for customers Process orders and arrange deliveries Process product returns Confirm customer information Identify and close additional purchases of products and services Respond to customer requests for information Engage in technical discussions with customers Promote solutions and services Resolve customer complaints Stay knowledgeable on product changes and developments Answer questions about warranties or terms of sale Inform customers of promotions and deals Continuously evaluate and recommend process improvements to enhance the customer experience Work with the Customer Service Manager to ensure excellent service delivery Serve as an inside liaison to the outside sales team, including identifying potential future business relationships Implement suggestions based on customer feedback (e.g., product enhancements, website improvements) Perform other related duties as assigned Knowledge, Skills, and Abilities
Proficient in Microsoft Office (Excel, Word, Outlook) Excellent written and verbal communication skills Strong customer relationship and service skills Ability to perform basic mathematical calculations Self?motivated, energetic, and enthusiastic Organized with the ability to track customer and reseller activities Ability to read and interpret documents such as procedure manuals, work instructions, and software guides Strong problem-solving skills Ability to build and maintain lasting customer relationships High level of integrity and work ethic Minimum Qualifications
High school diploma or GED 23 years of direct experience in sales or telesales Strong knowledge of retail and/or wholesale sales principles, methods, and practices Prior customer?facing experience is a plus Seniority level
Entry level Employment type
Temporary Job function
Other Industries
Wholesale Building Materials
#J-18808-Ljbffr