Interface, Inc.
Samples Customer Service page is loaded## Samples Customer Servicelocations:
LaGrange, GAtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R3746*Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.***Position summary:**Enable sales and provide a world class customer experience by delivering samples customer support to internal and external stakeholders.
Assist internal and external stakeholders, while advancing the Interface mission and acting on Interface values, in facilitating root cause problem solving and socially responsible project management.
Work closely with Samples and other stakeholder groups as directed in cross functional improvement initiatives.
Leverage a working knowledge of all related processes, systems, operations, products, and planning functions to create value through continuous improvement and innovation
**Educational requirements:**
High school diploma, GED requiredAssociate or undergraduate degree business, customer service, or similar field with experience preferredCISR SOFAIR Facilitator/Lean Six Sigma Green Belt certification required or willingness to obtain within one year
**Skills and experience:**One year customer service experience in an office environment preferredDetail-oriented with strong emphasis on qualityAbility to work in a self-directed manner without close supervision
Must possess excellent oral and written communication skillsExcellent people skills, the ability to express concepts and ideas as well as collaborate effectivelyMust be able to make independent decisions and collaborate effectively as a part of a teamExcellent computer skills and ability to type proficientlyDemonstrated problem solving skills and experience preferredAbility to multitask and stay organizedProduct knowledge helpfulKnowledge of Oracle ERP, SalesForce, or similar ERP system preferredAbility to maintain self-control in difficult situations**Essential duties:**Promote socially responsible sustainability in Samples and InterfaceIncrease value in Samples by identifying value-added and non-value-added activitiesInteract with internal and external stakeholders to identify opportunities to improve culture, reliability, productivity, and socially responsible collaborationGather feedback to understand unmet stakeholder needsCorrectly enter samples orders via phone and email in a timely mannerTrack sample orders and verification of delivery, upon requestFacilitate shipment of samples orders to account executives and customers as well as notification
of back-ordered items
Develop extensive knowledge of product, including tiles, backings, adhesives, installation
methods, etc. to better service the customer
Maintain a working knowledge of transportation providers, their delivery options, and their freight ratesMaintain excellent housekeeping
Comply with safety rules and environmental regulations
Be aware of departmental Safety Data Sheets (SDS) and ISO informationFollow ISO procedures as directed
Perform other duties as assigned**Physical demands:**Customary officeOvertime as needed
**Work environment:**
Customary officeFast paced, team environment#On-site2 - Entry LevelWe are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled. #J-18808-Ljbffr
LaGrange, GAtime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R3746*Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.***Position summary:**Enable sales and provide a world class customer experience by delivering samples customer support to internal and external stakeholders.
Assist internal and external stakeholders, while advancing the Interface mission and acting on Interface values, in facilitating root cause problem solving and socially responsible project management.
Work closely with Samples and other stakeholder groups as directed in cross functional improvement initiatives.
Leverage a working knowledge of all related processes, systems, operations, products, and planning functions to create value through continuous improvement and innovation
**Educational requirements:**
High school diploma, GED requiredAssociate or undergraduate degree business, customer service, or similar field with experience preferredCISR SOFAIR Facilitator/Lean Six Sigma Green Belt certification required or willingness to obtain within one year
**Skills and experience:**One year customer service experience in an office environment preferredDetail-oriented with strong emphasis on qualityAbility to work in a self-directed manner without close supervision
Must possess excellent oral and written communication skillsExcellent people skills, the ability to express concepts and ideas as well as collaborate effectivelyMust be able to make independent decisions and collaborate effectively as a part of a teamExcellent computer skills and ability to type proficientlyDemonstrated problem solving skills and experience preferredAbility to multitask and stay organizedProduct knowledge helpfulKnowledge of Oracle ERP, SalesForce, or similar ERP system preferredAbility to maintain self-control in difficult situations**Essential duties:**Promote socially responsible sustainability in Samples and InterfaceIncrease value in Samples by identifying value-added and non-value-added activitiesInteract with internal and external stakeholders to identify opportunities to improve culture, reliability, productivity, and socially responsible collaborationGather feedback to understand unmet stakeholder needsCorrectly enter samples orders via phone and email in a timely mannerTrack sample orders and verification of delivery, upon requestFacilitate shipment of samples orders to account executives and customers as well as notification
of back-ordered items
Develop extensive knowledge of product, including tiles, backings, adhesives, installation
methods, etc. to better service the customer
Maintain a working knowledge of transportation providers, their delivery options, and their freight ratesMaintain excellent housekeeping
Comply with safety rules and environmental regulations
Be aware of departmental Safety Data Sheets (SDS) and ISO informationFollow ISO procedures as directed
Perform other duties as assigned**Physical demands:**Customary officeOvertime as needed
**Work environment:**
Customary officeFast paced, team environment#On-site2 - Entry LevelWe are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled. #J-18808-Ljbffr