Samsung SDS America
Final Mile Delivery Sr. Analyst (EM7135)
Samsung SDS America, Coppell, Texas, United States, 75019
Final Mile Delivery Sr. Analyst (EM7135)
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Why join Samsung SDS? The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last‑mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem‑solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers.
Responsibilities
Delivery Operations Management:
Monitor and analyze key performance indicators (KPIs) such as on‑time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities
Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency
Support programs and initiatives like Pre‑Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value‑Added Service Layers
Conduct regular ride‑along audits to identify on‑route improvement opportunities
Validate third‑party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues
Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third‑party providers
Driver Management:
Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps
Ensure driver compliance with pre‑delivery, delivery, and post‑delivery process requirements
Evaluate capacity needs based on forecasted volume to optimize resource allocation
Customer Service:
Respond promptly to customer inquiries and resolve delivery‑related issues with professionalism
Proactively identify and address customer concerns to enhance satisfaction
Build and maintain strong relationships with cross‑functional teams, including customer service, operations, returns, and quality assurance
Technology & Innovation:
Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience
Stay informed about industry trends and best practices in last‑mile delivery
Budget Management:
Identify and implement cost‑saving measures to optimize operational expenses
Team Leadership:
Lead, motivate, and develop a high‑performing delivery team to achieve organizational goals
Foster a collaborative and positive work environment that encourages innovation and excellence
Skills
Leadership and Team Management
Communication and Interpersonal Skills
Problem‑Solving and Analytical Skills
Customer Service Orientation
Organizational and Planning Skills
Data Analysis and Reporting
Technology Savvy
Time Management
Requirements/Qualifications
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
5+ years of experience in logistics or transportation, with a focus on last‑mile delivery
Proven experience managing and supervising delivery teams
Strong analytical and problem‑solving skills with the ability to interpret data and drive improvements
Excellent communication, interpersonal, and customer service skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Transportation Management Systems (TMS) and route optimization software is a plus
Ability to travel up to 10% in U.S.
Benefits & Perks
Comprehensive Health Coverage Top‑tier medical, dental, vision, and prescription plans to keep you and your family covered
401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we'll match your contributions
Flexible Spending Accounts (FSAs) Set aside pre‑tax dollars for healthcare or dependent care expenses
Paid Time Off & Holidays Generous PTO plus company‑paid holidays to recharge and unplug
Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments
Life & Disability Insurance Peace of mind with company‑paid life, short‑term, and long‑term disability coverage
Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power
Wellness Programs From fitness incentives to mental health support, we've got your well‑being covered
Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career
Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication
Subsidized Lunch Support Savor your meals with our support
...and more! Explore additional benefits and programs designed to support you both at work and in your personal life
Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.
Samsung SDS America, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
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Why join Samsung SDS? The Final Mile Delivery Senior Analyst plays a pivotal role in ensuring seamless last‑mile delivery operations, driving customer satisfaction, and optimizing delivery efficiency. This position requires a strategic thinker with strong leadership, analytical, and problem‑solving skills to oversee delivery operations, enhance driver performance, and collaborate effectively with Distribution Centers and Final Mile Carriers.
Responsibilities
Delivery Operations Management:
Monitor and analyze key performance indicators (KPIs) such as on‑time delivery rates, customer satisfaction scores, and delivery costs to identify improvement opportunities
Develop and implement Standard Operating Procedures (SOPs) to ensure operational consistency and efficiency
Support programs and initiatives like Pre‑Screen, Open Box Inspection, Dispatch Track Monitoring, and Customer Value‑Added Service Layers
Conduct regular ride‑along audits to identify on‑route improvement opportunities
Validate third‑party partners' adherence to service level agreements (SLAs) and act as the central point of contact for escalated issues
Ensure consistency in service execution across the network and validate timely updates of open orders/work orders by third‑party providers
Driver Management:
Conduct performance reviews with Final Mile Carriers, provide constructive feedback, and address performance gaps
Ensure driver compliance with pre‑delivery, delivery, and post‑delivery process requirements
Evaluate capacity needs based on forecasted volume to optimize resource allocation
Customer Service:
Respond promptly to customer inquiries and resolve delivery‑related issues with professionalism
Proactively identify and address customer concerns to enhance satisfaction
Build and maintain strong relationships with cross‑functional teams, including customer service, operations, returns, and quality assurance
Technology & Innovation:
Explore and implement new technologies (e.g., route optimization software, telematics, mobile delivery apps) to improve efficiency and customer experience
Stay informed about industry trends and best practices in last‑mile delivery
Budget Management:
Identify and implement cost‑saving measures to optimize operational expenses
Team Leadership:
Lead, motivate, and develop a high‑performing delivery team to achieve organizational goals
Foster a collaborative and positive work environment that encourages innovation and excellence
Skills
Leadership and Team Management
Communication and Interpersonal Skills
Problem‑Solving and Analytical Skills
Customer Service Orientation
Organizational and Planning Skills
Data Analysis and Reporting
Technology Savvy
Time Management
Requirements/Qualifications
Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
5+ years of experience in logistics or transportation, with a focus on last‑mile delivery
Proven experience managing and supervising delivery teams
Strong analytical and problem‑solving skills with the ability to interpret data and drive improvements
Excellent communication, interpersonal, and customer service skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Transportation Management Systems (TMS) and route optimization software is a plus
Ability to travel up to 10% in U.S.
Benefits & Perks
Comprehensive Health Coverage Top‑tier medical, dental, vision, and prescription plans to keep you and your family covered
401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we'll match your contributions
Flexible Spending Accounts (FSAs) Set aside pre‑tax dollars for healthcare or dependent care expenses
Paid Time Off & Holidays Generous PTO plus company‑paid holidays to recharge and unplug
Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life's biggest moments
Life & Disability Insurance Peace of mind with company‑paid life, short‑term, and long‑term disability coverage
Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power
Wellness Programs From fitness incentives to mental health support, we've got your well‑being covered
Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career
Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication
Subsidized Lunch Support Savor your meals with our support
...and more! Explore additional benefits and programs designed to support you both at work and in your personal life
Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.
Samsung SDS America, Inc. is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
#J-18808-Ljbffr