Terra West Management Services
Client Manager, Terra West Management Services
Terra West Management Services, Las Vegas, Nevada, us, 89105
Client Manager, Terr West Management Services
Join to apply for the
Client Manager, Terr West Management Services
role at
Terr West Management Services
Description The Client Manager is responsible for the day-to-day oversight of the operations and administration of a portfolio of clients. They will work directly with a Community Manager, several Board of Directors, Committees, Vendors and internal departments to define and complete tasks as assigned, specific to each client’s needs.
Through communication with our clients, the candidate will be responsible for creating an individual task list and overseeing to ensure completion within the company’s guidelines/policies and associated timelines. Tasks may involve maintenance projects, research, newsletters, written/verbal communication for individual problem resolution, obtaining proposals, meeting with vendors, insurance claim tracking, and working with our clients’ legal teams on special projects. Duties include preparing for and administering client meetings utilizing company-standardized processes, enforcing rules, filing state forms, administering an operations calendar, performing financial review and budget preparation.
This opportunity includes education and resources to transition into a State of Nevada Licensed Community Manager with direct mentorship. Candidates will attend licensing classes and receive on-the-job training specific to this customized industry for complete management of their portfolio of clients.
Essential Functions
Under the direction of the Board of Directors, manage the day-to-day operations of the community association.
Obtain knowledge of individual clients’ governing documents and advise the Board on applicable policies.
Ensure compliance with all federal, state, and local rules and regulations and their governing documents.
Ensure licenses and/or permits are obtained and/or renewed timely.
Recommend procedural and policy amendments; implement all policies and procedures adopted by the Board.
Schedule Board meetings; prepare agenda and distribute meeting notices to homeowners.
Attend Board meetings and prepare and distribute meeting agenda, materials, and minutes.
Maintain an operations calendar of important due dates, meetings, and critical deadlines.
Financial management including fiscal budget preparation and oversight, invoice approval, and financial report distribution; oversee financials to keep expenses cost savvy.
Review, verify, and code all invoices with associated backup; recommend payment to Board for approval.
Review budget and current expenses for savings opportunities while maintaining quality and service to owners and residents.
Ensure tax returns are completed timely by the accountant.
Interface with auditor for timely and thorough annual audits.
Oversee annual renewal of insurance policies and work with agents to review and update coverage.
Cooperate with workers' compensation carrier to complete annual audit.
Ensure assessments, fees, and fines are billed timely and correctly; work with Board, attorney, and/or collection agent to ensure collections per policy.
Perform monthly property inspections; report discrepancies to Board.
Know responsibilities toward maintenance of common areas, property lines, landscaping easements.
Work with vendors to ensure proper documentation of work orders, board projects, and prompt response to property staff.
Track tasks via an action list for regular distribution to Board.
Meet and negotiate with outside contractors and vendors; obtain bids, evaluate proposals, and make recommendations.
Review association’s contracts with service providers for cost control and recommend competitive bids.
Coordinate receipt of architectural and landscape requests; provide copies to Board or Architectural Review Committee.
Review Reserve Study annually and provide recommendations.
Assist Reserve Study Specialist in preparation of Reserve Study.
Communicate with and update Board regularly.
Interact daily with community residents and Board members professionally and courteously.
Respond to inquiries from Board members and residents promptly; follow through for client satisfaction.
Resolve homeowners’ problems per association governing documents promptly and courteously.
Organize and maintain files of all legal documents, owner lists, correspondence, files.
Perform other tasks and projects as directed.
Stay up-to-date with current trends in community management through continuing education.
Other duties as assigned.
Core Competencies
Professional appearance and character.
Commitment to the highest level of customer service.
Problem definition, data collection, and conclusion drawing.
Maintain confidentiality and exercise good judgment.
Respond effectively to highly sensitive inquiries or complaints.
Write letters, newsletters, notices, resolutions, policies.
Good decision-making abilities.
Organizing and prioritizing skills.
Excellent verbal and written communication skills.
Attention to detail and accuracy.
Excellent time management and follow-through.
Problem-solving skills.
Concurrent multitasking under time constraints.
Enthusiasm for the job and property.
Minimum Qualifications
Minimum five years’ experience as an Account/Client Manager.
Reliable vehicle with insurance and valid registration.
Typing speed: 45 wpm.
Proficient in Outlook, Word, Excel, Publisher (preferred).
High level written/verbal communication and problem-solving skills.
Proven leadership ability, self-starter.
Available for periodic evening meetings (Monday – Thursday).
Valid driver’s license.
ADA Requirements
See and read small print quickly and accurately.
Sit for extended periods while working at a computer.
Hear and speak clearly on the telephone and in person.
Work Posture Requirements
Sitting: Constantly
Standing: Frequently
Walking: Frequently
Bending from waist: Frequently
Crouching (squat): Rarely
Kneeling: Occasionally
Reaching: Rarely
Wrist Motion: Occasionally
Carrying Requirements
Items carried: Files/Board books.
Distance: 50 steps.
Times per day: 5.
Maximum weight: 5 pounds.
Moving/Lifting Requirements
Items moved/lifted: Paper files.
Times per day: 5.
Maximum weight: 3 pounds.
Moving/Lifting Levels/Heights
Floor: Occasionally
Knee: Rarely
Waist: Occasionally
Chest: Occasionally
Overhead: Occasionally
Push/Pull Requirements
Item name: Furniture Frequency: Frequently.
Environmental Conditions
Inside/Outside: No
Hot/Cold temperatures: No
Wet: No
Noise: No
Power equipment: No
Traffic hazards: No
Chemical hazards: No
Heights: No
Dust: No
Close quarters: No
Fumes/odors: No.
EEO/Drug Free Workplace
Referrals increase your chances of interviewing at Terra West Management Services by 2x
Get notified about new Client Manager jobs in
Las Vegas, NV .
#J-18808-Ljbffr
Client Manager, Terr West Management Services
role at
Terr West Management Services
Description The Client Manager is responsible for the day-to-day oversight of the operations and administration of a portfolio of clients. They will work directly with a Community Manager, several Board of Directors, Committees, Vendors and internal departments to define and complete tasks as assigned, specific to each client’s needs.
Through communication with our clients, the candidate will be responsible for creating an individual task list and overseeing to ensure completion within the company’s guidelines/policies and associated timelines. Tasks may involve maintenance projects, research, newsletters, written/verbal communication for individual problem resolution, obtaining proposals, meeting with vendors, insurance claim tracking, and working with our clients’ legal teams on special projects. Duties include preparing for and administering client meetings utilizing company-standardized processes, enforcing rules, filing state forms, administering an operations calendar, performing financial review and budget preparation.
This opportunity includes education and resources to transition into a State of Nevada Licensed Community Manager with direct mentorship. Candidates will attend licensing classes and receive on-the-job training specific to this customized industry for complete management of their portfolio of clients.
Essential Functions
Under the direction of the Board of Directors, manage the day-to-day operations of the community association.
Obtain knowledge of individual clients’ governing documents and advise the Board on applicable policies.
Ensure compliance with all federal, state, and local rules and regulations and their governing documents.
Ensure licenses and/or permits are obtained and/or renewed timely.
Recommend procedural and policy amendments; implement all policies and procedures adopted by the Board.
Schedule Board meetings; prepare agenda and distribute meeting notices to homeowners.
Attend Board meetings and prepare and distribute meeting agenda, materials, and minutes.
Maintain an operations calendar of important due dates, meetings, and critical deadlines.
Financial management including fiscal budget preparation and oversight, invoice approval, and financial report distribution; oversee financials to keep expenses cost savvy.
Review, verify, and code all invoices with associated backup; recommend payment to Board for approval.
Review budget and current expenses for savings opportunities while maintaining quality and service to owners and residents.
Ensure tax returns are completed timely by the accountant.
Interface with auditor for timely and thorough annual audits.
Oversee annual renewal of insurance policies and work with agents to review and update coverage.
Cooperate with workers' compensation carrier to complete annual audit.
Ensure assessments, fees, and fines are billed timely and correctly; work with Board, attorney, and/or collection agent to ensure collections per policy.
Perform monthly property inspections; report discrepancies to Board.
Know responsibilities toward maintenance of common areas, property lines, landscaping easements.
Work with vendors to ensure proper documentation of work orders, board projects, and prompt response to property staff.
Track tasks via an action list for regular distribution to Board.
Meet and negotiate with outside contractors and vendors; obtain bids, evaluate proposals, and make recommendations.
Review association’s contracts with service providers for cost control and recommend competitive bids.
Coordinate receipt of architectural and landscape requests; provide copies to Board or Architectural Review Committee.
Review Reserve Study annually and provide recommendations.
Assist Reserve Study Specialist in preparation of Reserve Study.
Communicate with and update Board regularly.
Interact daily with community residents and Board members professionally and courteously.
Respond to inquiries from Board members and residents promptly; follow through for client satisfaction.
Resolve homeowners’ problems per association governing documents promptly and courteously.
Organize and maintain files of all legal documents, owner lists, correspondence, files.
Perform other tasks and projects as directed.
Stay up-to-date with current trends in community management through continuing education.
Other duties as assigned.
Core Competencies
Professional appearance and character.
Commitment to the highest level of customer service.
Problem definition, data collection, and conclusion drawing.
Maintain confidentiality and exercise good judgment.
Respond effectively to highly sensitive inquiries or complaints.
Write letters, newsletters, notices, resolutions, policies.
Good decision-making abilities.
Organizing and prioritizing skills.
Excellent verbal and written communication skills.
Attention to detail and accuracy.
Excellent time management and follow-through.
Problem-solving skills.
Concurrent multitasking under time constraints.
Enthusiasm for the job and property.
Minimum Qualifications
Minimum five years’ experience as an Account/Client Manager.
Reliable vehicle with insurance and valid registration.
Typing speed: 45 wpm.
Proficient in Outlook, Word, Excel, Publisher (preferred).
High level written/verbal communication and problem-solving skills.
Proven leadership ability, self-starter.
Available for periodic evening meetings (Monday – Thursday).
Valid driver’s license.
ADA Requirements
See and read small print quickly and accurately.
Sit for extended periods while working at a computer.
Hear and speak clearly on the telephone and in person.
Work Posture Requirements
Sitting: Constantly
Standing: Frequently
Walking: Frequently
Bending from waist: Frequently
Crouching (squat): Rarely
Kneeling: Occasionally
Reaching: Rarely
Wrist Motion: Occasionally
Carrying Requirements
Items carried: Files/Board books.
Distance: 50 steps.
Times per day: 5.
Maximum weight: 5 pounds.
Moving/Lifting Requirements
Items moved/lifted: Paper files.
Times per day: 5.
Maximum weight: 3 pounds.
Moving/Lifting Levels/Heights
Floor: Occasionally
Knee: Rarely
Waist: Occasionally
Chest: Occasionally
Overhead: Occasionally
Push/Pull Requirements
Item name: Furniture Frequency: Frequently.
Environmental Conditions
Inside/Outside: No
Hot/Cold temperatures: No
Wet: No
Noise: No
Power equipment: No
Traffic hazards: No
Chemical hazards: No
Heights: No
Dust: No
Close quarters: No
Fumes/odors: No.
EEO/Drug Free Workplace
Referrals increase your chances of interviewing at Terra West Management Services by 2x
Get notified about new Client Manager jobs in
Las Vegas, NV .
#J-18808-Ljbffr