Siemens Healthineers
Customer Service Engineer 1 - San Francisco, CA
Siemens Healthineers, Cary, North Carolina, United States, 27518
Overview
Base pay range: $72,800.00/yr - $109,200.00/yr. Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Position location: San Francisco Bay Area. Responsibilities
Servicing Imaging Equipment in the San Francisco – Bay Area. Customer Service Engineer Level based on prior experience. Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. Delivering timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Managing financial performance within the territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Qualifications & Skills
Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision. Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Experience in testing, repairing and maintaining capital medical equipment. Strong customer service and communication skills. Proficiency in the use of tools and service test equipment. General understanding of electricity, power supplies, and grounding. Required education & experience
Minimum high school diploma; technical Associates Degree or equivalent preferred. Proficiency in the use of tools and service test equipment, with the ability to work both individually and in a team setting. Proficiency in network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools). 3+ years' experience as a medical technologist or field service engineer servicing diagnostic instruments. Valid driver's license, ability to drive independently day and night, and a good driving record. Physical requirements: lifting 50 lbs, walking, ladder/stepstool climbing, bending, twisting, sitting/standing, high-reach, fine motor skills, good vision, ability to work alone. Additional requirements
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology including mechanics, electrical, chemistry, and software; experience with electronics, hydraulic and pneumatic systems. About the employer
Siemens Healthineers is a global leader in medical technology with teams in more than 70 countries. We believe in diverse ideas and collaboration to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably. Work philosophy
When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who value diverse backgrounds and ideas. Base pay note
The base pay range for this position is Min $72,800 - Max $109,200. Factors affecting starting pay include geography/market, skills, education, experience, and other qualifications. If commission eligible, commissions are based on individual and/or company performance. Benefits
The company offers benefits subject to eligibility: medical, dental, vision, 401(k), life, disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Site access & compliance
Position must have full access to client sites to perform essential functions. Vendor credentialing requirements may apply (background checks, immunizations, etc.). EEO & Privacy
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer. EEO is the Law. Reasonable Accommodations available for applicants with disabilities. California Privacy Notice. Data Privacy guidance warns applicants not to send CV by email and to use the profile system. Beware of job scams. For agencies: Siemens Healthineers does not accept agency resumes.
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Base pay range: $72,800.00/yr - $109,200.00/yr. Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Position location: San Francisco Bay Area. Responsibilities
Servicing Imaging Equipment in the San Francisco – Bay Area. Customer Service Engineer Level based on prior experience. Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. Delivering timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. Managing financial performance within the territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Qualifications & Skills
Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision. Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. Experience in testing, repairing and maintaining capital medical equipment. Strong customer service and communication skills. Proficiency in the use of tools and service test equipment. General understanding of electricity, power supplies, and grounding. Required education & experience
Minimum high school diploma; technical Associates Degree or equivalent preferred. Proficiency in the use of tools and service test equipment, with the ability to work both individually and in a team setting. Proficiency in network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools). 3+ years' experience as a medical technologist or field service engineer servicing diagnostic instruments. Valid driver's license, ability to drive independently day and night, and a good driving record. Physical requirements: lifting 50 lbs, walking, ladder/stepstool climbing, bending, twisting, sitting/standing, high-reach, fine motor skills, good vision, ability to work alone. Additional requirements
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology including mechanics, electrical, chemistry, and software; experience with electronics, hydraulic and pneumatic systems. About the employer
Siemens Healthineers is a global leader in medical technology with teams in more than 70 countries. We believe in diverse ideas and collaboration to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably. Work philosophy
When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who value diverse backgrounds and ideas. Base pay note
The base pay range for this position is Min $72,800 - Max $109,200. Factors affecting starting pay include geography/market, skills, education, experience, and other qualifications. If commission eligible, commissions are based on individual and/or company performance. Benefits
The company offers benefits subject to eligibility: medical, dental, vision, 401(k), life, disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Site access & compliance
Position must have full access to client sites to perform essential functions. Vendor credentialing requirements may apply (background checks, immunizations, etc.). EEO & Privacy
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer. EEO is the Law. Reasonable Accommodations available for applicants with disabilities. California Privacy Notice. Data Privacy guidance warns applicants not to send CV by email and to use the profile system. Beware of job scams. For agencies: Siemens Healthineers does not accept agency resumes.
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