Siemens Healthineers
Customer Service Engineer 1 Madison/Milwaukee WI
Siemens Healthineers, Cary, North Carolina, United States, 27518
Customer Service Engineer 1
– Madison/Milwaukee, WI –
Siemens Healthineers
Shift: Monday‑Friday, 12:00pm to 9:00pm (after onboarding/training).
Job Summary Perform technical, primarily pre‑defined tasks to ensure timely service delivery on customer Siemens medical imaging equipment. Responsibilities include installation, troubleshooting, repair, and preventive maintenance of CT/MR systems across the region with minimal supervision.
Responsibilities
Service CT/MR imaging equipment in the Madison/Milwaukee area.
Install, troubleshoot, repair, and perform preventive maintenance on all Siemens healthcare systems at customer sites.
Deliver timely and effective repairs and train operators to maintain optimal system performance and customer satisfaction.
Manage financial performance within assigned territory, meeting or exceeding revenue and expense targets and maintaining inventory control.
Manage company assets, including a company vehicle, mobile phone, computer, tools, and inventory parts.
Establish and maintain proper business relationships with customers and peers; perform necessary administrative duties accurately.
Qualifications
Knowledge and experience performing service, preventive maintenance, and modifications on medical imaging equipment at customer sites with minimal supervision.
Ability to establish and maintain relationships with customers and peers and execute administrative duties accurately.
Experience testing, repairing, and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficiency with tools and service test equipment.
General understanding of electricity principles, power supplies, and grounding.
Required Skills
Minimum high school diploma; a technical associate’s degree or equivalent preferred.
Proficiency in tools and service test equipment; ability to work individually and as part of a team.
Proficiency in required network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website – Engineer Tools).
3+ years as medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
Valid driver’s license, ability to drive independently day and night, and a good driving record.
Physical requirements: lift 50 lb, walk, climb ladders/step‑stools, bend, twist, sit, squat, stand, reach high, grasp finely, good vision.
Vendor Credentialing Requirements Position must meet all vendor credentialing requirements, including valid identification, criminal background check, drug screening, immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare training.
Benefits Medical, dental, vision insurance; 401(k) retirement plan; life insurance; long‑term and short‑term disability; paid parking/public transportation; paid time off; paid sick and safe time.
Equal Opportunity Statement Siemens Healthineers is an equal‑opportunity, affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or military discharge.
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– Madison/Milwaukee, WI –
Siemens Healthineers
Shift: Monday‑Friday, 12:00pm to 9:00pm (after onboarding/training).
Job Summary Perform technical, primarily pre‑defined tasks to ensure timely service delivery on customer Siemens medical imaging equipment. Responsibilities include installation, troubleshooting, repair, and preventive maintenance of CT/MR systems across the region with minimal supervision.
Responsibilities
Service CT/MR imaging equipment in the Madison/Milwaukee area.
Install, troubleshoot, repair, and perform preventive maintenance on all Siemens healthcare systems at customer sites.
Deliver timely and effective repairs and train operators to maintain optimal system performance and customer satisfaction.
Manage financial performance within assigned territory, meeting or exceeding revenue and expense targets and maintaining inventory control.
Manage company assets, including a company vehicle, mobile phone, computer, tools, and inventory parts.
Establish and maintain proper business relationships with customers and peers; perform necessary administrative duties accurately.
Qualifications
Knowledge and experience performing service, preventive maintenance, and modifications on medical imaging equipment at customer sites with minimal supervision.
Ability to establish and maintain relationships with customers and peers and execute administrative duties accurately.
Experience testing, repairing, and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficiency with tools and service test equipment.
General understanding of electricity principles, power supplies, and grounding.
Required Skills
Minimum high school diploma; a technical associate’s degree or equivalent preferred.
Proficiency in tools and service test equipment; ability to work individually and as part of a team.
Proficiency in required network applications and tools (eVO, mButler, MS Office, Concur, NAM Customer Service website – Engineer Tools).
3+ years as medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
Valid driver’s license, ability to drive independently day and night, and a good driving record.
Physical requirements: lift 50 lb, walk, climb ladders/step‑stools, bend, twist, sit, squat, stand, reach high, grasp finely, good vision.
Vendor Credentialing Requirements Position must meet all vendor credentialing requirements, including valid identification, criminal background check, drug screening, immunizations (COVID‑19, Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare training.
Benefits Medical, dental, vision insurance; 401(k) retirement plan; life insurance; long‑term and short‑term disability; paid parking/public transportation; paid time off; paid sick and safe time.
Equal Opportunity Statement Siemens Healthineers is an equal‑opportunity, affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or military discharge.
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