Inside Higher Ed
Overview
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values
https://www.augusta.edu/about/mission.php
make Augusta University an institution like no other. Job Information
Job ID:
293173 Location:
Summerville Campus, 2500 Walton Way, Augusta, GA 30904 Full/Part Time:
Full Time Recruitment Period:
Until Filled Job Summary
The Associate Director for Financial Aid oversees counseling operations within the Office of Student Financial Aid (OSFA). The role provides guidance to students and families on financial aid options, eligibility, and application processes, and involves awarding aid, managing eligibility, and ensuring compliance with R2T4, Verification, SAP, and audits. The Associate Director supervises four Financial Aid Counselors and the Assistant Director of Counseling Services. Responsibilities
Counsel students and families regarding financial aid eligibility, aid programs, distribution of aid, and renewal requirements. Advise on how enrollment status and academic progress affect aid awards and future eligibility. Provide guidance on non‑aid options (payment plans, etc.) to meet institutional charges by the payment deadline. Supervise the four Financial Aid Counselors and the Assistant Director, ensuring excellent customer service via counseling, telephone, email, and walk‑in interactions. Offer guidance on best practices for handling inquiries, resolving issues efficiently, and maintaining professionalism. Monitor counseling performance, provide training, and implement improvements to ensure timely and accurate responses. Assist with processing federal, state, and institutional aid per documented policy and procedures, including completing SAP processing each term. Ensure compliance with Return of Title IV (R2T4) funds, Verification, Satisfactory Academic Progress (SAP), and other regulatory requirements. Maintain accurate records, review counseling processes for compliance, and work closely with financial aid leadership to address any issues. Perform other duties as assigned. Required Qualifications
Bachelor's degree from an accredited college or university and a minimum of five years of progressive financial aid experience. Preferred Qualifications
Experience with student information systems such as Banner, Department of Education software, NSLDS, COD, Ed Connect. Master's Degree from an accredited college or university. Managerial experience and experience with Ellucian Banner Financial Aid. Knowledge, Skills, & Abilities
Knowledge
Microsoft Office environments. FERPA laws and compliance. Willingness to travel for training and education. Skills
Strong written and verbal communication, public speaking, and presentation skills. Professional judgment and critical thinking for interpreting and applying federal and/or state regulations governing award of financial aid. Abilities
Work effectively with a wide range of people. Efficiently and effectively solve problems and initiate and implement projects independently. Learn Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and other databases/interfaces. Collaborate with internal and external stakeholders. Uphold all federal and state statutes and regulations regarding eligibility and distribution of student financial aid. Prioritize tasks, be detail oriented, and possess a teamwork spirit. Maintain confidentiality. Shift / Salary / Benefits
Shift:
Days; M-F (outside normal business hours may be required) Pay Band:
B11 Salary:
Minimum $56,600 / annually – $68,245.24 / annually Salary commensurate with qualifications within the established range. Benefits: health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees with more than 6 months service may be considered for Tuition Assistance Program. Conditions of Employment
Successful background check before starting. If applicable: credit check for Positions of Trust or approved departmental Purchase Card usage. Motor vehicle reports required for positions that require driving university vehicles. Faculty hires must provide proof of completed academic degree(s) and post‑secondary coursework transcripts; foreign‑trained candidates need educational/credential evaluation. All employees must ensure confidentiality, availability, and integrity of sensitive information, adhering to cybersecurity and privacy policies. Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply
Apply via the Augusta University career portal:
career portal link . For external applicants select University Faculty & Staff > External Applicants; for internal applicants select University Faculty & Staff > Internal Applicants. For assistance, contact 706‑721‑9365. ©2025 Augusta University. All rights reserved.
#J-18808-Ljbffr
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values
https://www.augusta.edu/about/mission.php
make Augusta University an institution like no other. Job Information
Job ID:
293173 Location:
Summerville Campus, 2500 Walton Way, Augusta, GA 30904 Full/Part Time:
Full Time Recruitment Period:
Until Filled Job Summary
The Associate Director for Financial Aid oversees counseling operations within the Office of Student Financial Aid (OSFA). The role provides guidance to students and families on financial aid options, eligibility, and application processes, and involves awarding aid, managing eligibility, and ensuring compliance with R2T4, Verification, SAP, and audits. The Associate Director supervises four Financial Aid Counselors and the Assistant Director of Counseling Services. Responsibilities
Counsel students and families regarding financial aid eligibility, aid programs, distribution of aid, and renewal requirements. Advise on how enrollment status and academic progress affect aid awards and future eligibility. Provide guidance on non‑aid options (payment plans, etc.) to meet institutional charges by the payment deadline. Supervise the four Financial Aid Counselors and the Assistant Director, ensuring excellent customer service via counseling, telephone, email, and walk‑in interactions. Offer guidance on best practices for handling inquiries, resolving issues efficiently, and maintaining professionalism. Monitor counseling performance, provide training, and implement improvements to ensure timely and accurate responses. Assist with processing federal, state, and institutional aid per documented policy and procedures, including completing SAP processing each term. Ensure compliance with Return of Title IV (R2T4) funds, Verification, Satisfactory Academic Progress (SAP), and other regulatory requirements. Maintain accurate records, review counseling processes for compliance, and work closely with financial aid leadership to address any issues. Perform other duties as assigned. Required Qualifications
Bachelor's degree from an accredited college or university and a minimum of five years of progressive financial aid experience. Preferred Qualifications
Experience with student information systems such as Banner, Department of Education software, NSLDS, COD, Ed Connect. Master's Degree from an accredited college or university. Managerial experience and experience with Ellucian Banner Financial Aid. Knowledge, Skills, & Abilities
Knowledge
Microsoft Office environments. FERPA laws and compliance. Willingness to travel for training and education. Skills
Strong written and verbal communication, public speaking, and presentation skills. Professional judgment and critical thinking for interpreting and applying federal and/or state regulations governing award of financial aid. Abilities
Work effectively with a wide range of people. Efficiently and effectively solve problems and initiate and implement projects independently. Learn Ellucian Banner SIS, CampusLogic, Technolutions Slate CRM, and other databases/interfaces. Collaborate with internal and external stakeholders. Uphold all federal and state statutes and regulations regarding eligibility and distribution of student financial aid. Prioritize tasks, be detail oriented, and possess a teamwork spirit. Maintain confidentiality. Shift / Salary / Benefits
Shift:
Days; M-F (outside normal business hours may be required) Pay Band:
B11 Salary:
Minimum $56,600 / annually – $68,245.24 / annually Salary commensurate with qualifications within the established range. Benefits: health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), earned vacation time, sick leave, and 13 paid holidays. Full‑time employees with more than 6 months service may be considered for Tuition Assistance Program. Conditions of Employment
Successful background check before starting. If applicable: credit check for Positions of Trust or approved departmental Purchase Card usage. Motor vehicle reports required for positions that require driving university vehicles. Faculty hires must provide proof of completed academic degree(s) and post‑secondary coursework transcripts; foreign‑trained candidates need educational/credential evaluation. All employees must ensure confidentiality, availability, and integrity of sensitive information, adhering to cybersecurity and privacy policies. Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans. How To Apply
Apply via the Augusta University career portal:
career portal link . For external applicants select University Faculty & Staff > External Applicants; for internal applicants select University Faculty & Staff > Internal Applicants. For assistance, contact 706‑721‑9365. ©2025 Augusta University. All rights reserved.
#J-18808-Ljbffr