Women In Need, Inc. (Win)
Case Manager
Department: SupportiveHousing
Reports to: Social Service Supervisor
FLSA Status: Non-Exempt
Salary: $25.98 per hour
Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders.
Responsibilities
Conduct an initial assessment of the family within 48 hours of arrival and complete intake documentation.
Initiate referrals for necessary emergency services.
Complete intake information in the Uniform Client Chart and ensure data is accurate.
Conduct orientation with clients on facility rules, rights, grievance process, and emergency procedures.
Assist clients with transition to assigned residential unit and housekeeping items.
Provide comprehensive case management, crisis intervention, counseling services, and other appropriate support services.
Use evidence based practices: strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural reflexivity.
Develop an Independent Living Plan for each client and track progress.
Coach and support clients to practice skills to achieve ILP goals.
Ensure clients understand responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF).
Maintain client data in the Uniform Client Chart and keep data entry complete and current.
Assist families in obtaining income and public benefits (SSI, etc.).
Refer clients to appropriate medical, mental health, legal, advocacy, education, and job training programs.
Track referrals and follow up each client’s progress.
Assess job readiness using standardized assessment tools.
Collaborate with Housing Coordinators to ensure clients seek permanent housing.
Attend shelter meetings, agency-wide meetings, and staff training as directed.
Work evenings, one Saturday each month, and holidays as scheduled.
Prepare all mandated reporting as required by supervisor and funding agencies.
Conduct client unit inspections and review findings with client and supervisor.
Essential Functions
Address stairs in the assigned building and escort clients to appointments including apartment viewings.
Qualifications
Commitment to Win’s mission, vision, and values.
Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience.
Familiarity with evidence based practices preferred.
Familiarity with entitlement systems and procedures preferred.
Experience working with families and domestic violence and homelessness issues.
Experience with standardized assessment tools preferred.
Excellent organizational, written, and verbal communication skills preferred.
Ability to work effectively in a team environment.
Computer skills and knowledge of CARES plus.
Bilingual – English/Spanish proficiency plus.
Core Competencies
Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic.
Facilitating Change: Delivers high quality results consistently.
Managing Performance: Interacts respectfully with clients and co-workers.
Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences.
Communicating and Collaborating: Values the full spectrum of diversity and inclusion. Keeps the supervisor informed about progress and problems; avoids surprises.
WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
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Reports to: Social Service Supervisor
FLSA Status: Non-Exempt
Salary: $25.98 per hour
Purpose of the Position The Case Manager is responsible for case management services for clients in transitional housing. The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders.
Responsibilities
Conduct an initial assessment of the family within 48 hours of arrival and complete intake documentation.
Initiate referrals for necessary emergency services.
Complete intake information in the Uniform Client Chart and ensure data is accurate.
Conduct orientation with clients on facility rules, rights, grievance process, and emergency procedures.
Assist clients with transition to assigned residential unit and housekeeping items.
Provide comprehensive case management, crisis intervention, counseling services, and other appropriate support services.
Use evidence based practices: strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural reflexivity.
Develop an Independent Living Plan for each client and track progress.
Coach and support clients to practice skills to achieve ILP goals.
Ensure clients understand responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF).
Maintain client data in the Uniform Client Chart and keep data entry complete and current.
Assist families in obtaining income and public benefits (SSI, etc.).
Refer clients to appropriate medical, mental health, legal, advocacy, education, and job training programs.
Track referrals and follow up each client’s progress.
Assess job readiness using standardized assessment tools.
Collaborate with Housing Coordinators to ensure clients seek permanent housing.
Attend shelter meetings, agency-wide meetings, and staff training as directed.
Work evenings, one Saturday each month, and holidays as scheduled.
Prepare all mandated reporting as required by supervisor and funding agencies.
Conduct client unit inspections and review findings with client and supervisor.
Essential Functions
Address stairs in the assigned building and escort clients to appointments including apartment viewings.
Qualifications
Commitment to Win’s mission, vision, and values.
Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience.
Familiarity with evidence based practices preferred.
Familiarity with entitlement systems and procedures preferred.
Experience working with families and domestic violence and homelessness issues.
Experience with standardized assessment tools preferred.
Excellent organizational, written, and verbal communication skills preferred.
Ability to work effectively in a team environment.
Computer skills and knowledge of CARES plus.
Bilingual – English/Spanish proficiency plus.
Core Competencies
Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic.
Facilitating Change: Delivers high quality results consistently.
Managing Performance: Interacts respectfully with clients and co-workers.
Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences.
Communicating and Collaborating: Values the full spectrum of diversity and inclusion. Keeps the supervisor informed about progress and problems; avoids surprises.
WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
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