Y-Axis
District Parts & Service Sr. Specialist II at American Honda Motor Co., Inc.
Mount Laurel, New Jersey, United States - Full Time
Description What Makes a Honda, is Who makes a Honda. Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future‑focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
Job Purpose This position reports to the Mt. Laurel, New Jersey facility but will cover Long Island, NY territory. Therefore, we are seeking candidates that either live or are willing to relocate to that area.
Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Co., Inc. (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service‑related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports the development, implementation, and follow‑up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well‑managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility, tasks, or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers. Key Accountabilities Achievement of assigned Parts sales objectives Achievement of assigned Customer Satisfaction, Respect For Time objectives Achievement of oil change service time of
Responsibilities The District Parts & Service Sr. Specialist II serves as a liaison between American Honda Motor Co., Inc. and Honda/Acura dealerships, focusing on dealer consulting and support. This role involves identifying performance gaps and implementing action plans to enhance customer satisfaction and operational efficiency.
Skills
Communication
Analytical Skills
Business Planning
Organizational Skills
Customer Relations
Sales Ability
Automotive Knowledge
Financial Understanding
MS Office Proficiency
Web‑Based Software Familiarity
Smartphone Applications Familiarity
Continuous Improvement
Training Skills
Problem Solving
Consulting Skills
Mentoring
Motor Vehicle Manufacturing
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Mount Laurel, New Jersey, United States - Full Time
Description What Makes a Honda, is Who makes a Honda. Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future‑focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future!
Job Purpose This position reports to the Mt. Laurel, New Jersey facility but will cover Long Island, NY territory. Therefore, we are seeking candidates that either live or are willing to relocate to that area.
Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Co., Inc. (AHM) and Honda/Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service‑related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor/consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports the development, implementation, and follow‑up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well‑managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility, tasks, or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers. Key Accountabilities Achievement of assigned Parts sales objectives Achievement of assigned Customer Satisfaction, Respect For Time objectives Achievement of oil change service time of
Responsibilities The District Parts & Service Sr. Specialist II serves as a liaison between American Honda Motor Co., Inc. and Honda/Acura dealerships, focusing on dealer consulting and support. This role involves identifying performance gaps and implementing action plans to enhance customer satisfaction and operational efficiency.
Skills
Communication
Analytical Skills
Business Planning
Organizational Skills
Customer Relations
Sales Ability
Automotive Knowledge
Financial Understanding
MS Office Proficiency
Web‑Based Software Familiarity
Smartphone Applications Familiarity
Continuous Improvement
Training Skills
Problem Solving
Consulting Skills
Mentoring
Motor Vehicle Manufacturing
#J-18808-Ljbffr