PremiStar
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Service Coordinator
role at
PremiStar
Located in our Itasca, IL facility, the Service Coordinator will schedule and dispatch technicians for service, maintenance, and emergency repairs, acting as a liaison between customers and the company to ensure customer needs are met.
What we offer
Work‑life balance
Career advancement opportunities
A supportive manager and collaborative team
Responsibilities
Serve as the initial point of contact with escalated issues and inform manager.
Receive customer service calls and schedule or dispatch technicians to appropriate locations.
Relay work orders, messages, or information to or from technicians or customers.
Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
Communicate the status of service calls to customers and relay information to technicians and service representatives as needed.
Prepare and schedule daily work and run schedules.
Receive and document customer purchase orders.
Track status of any orders and resolve problems.
Confirm time, check material, and submit for billing once matched to biller.
Monitor technician locations and utilization to coordinate service and schedules.
Record and enter records of customer requests, work or services performed.
Coordinate and determine tools and inventory needed for technicians to complete service orders.
Advise technicians and coworkers about traffic problems, construction, accidents, congestion, weather conditions, or other hazards if known.
Identify best itinerary based on customer and equipment knowledge.
Manage the unbilled hours report.
Submit tech hours for payroll processing.
Assist and train dispatchers.
Perform administrative activities, such as returning parts for credit or assisting with labeling incoming equipment or parts for service and construction departments.
Other duties as assigned.
Required Education/Experience High School Diploma (or GED or High School Equivalence Certificate) and 3-5 years of dispatching experience required.
Physical Demands The position is largely sedentary but requires the ability to lift files, open filing cabinets, and bend or stand as necessary.
Work Environment This job operates in both an office and a field environment and requires the ability to sit and/or stand for extended periods of time.
Reasonable Accommodation Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.
Salary & Benefits Salary Range: $45,000 - $70,000 Benefits: Health, vision, dental, 401k, etc.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Facilities Services
Referrals increase your chances of interviewing at PremiStar by 2x
Get notified about new Service Coordinator jobs in
Itasca, IL .
#J-18808-Ljbffr
Service Coordinator
role at
PremiStar
Located in our Itasca, IL facility, the Service Coordinator will schedule and dispatch technicians for service, maintenance, and emergency repairs, acting as a liaison between customers and the company to ensure customer needs are met.
What we offer
Work‑life balance
Career advancement opportunities
A supportive manager and collaborative team
Responsibilities
Serve as the initial point of contact with escalated issues and inform manager.
Receive customer service calls and schedule or dispatch technicians to appropriate locations.
Relay work orders, messages, or information to or from technicians or customers.
Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
Communicate the status of service calls to customers and relay information to technicians and service representatives as needed.
Prepare and schedule daily work and run schedules.
Receive and document customer purchase orders.
Track status of any orders and resolve problems.
Confirm time, check material, and submit for billing once matched to biller.
Monitor technician locations and utilization to coordinate service and schedules.
Record and enter records of customer requests, work or services performed.
Coordinate and determine tools and inventory needed for technicians to complete service orders.
Advise technicians and coworkers about traffic problems, construction, accidents, congestion, weather conditions, or other hazards if known.
Identify best itinerary based on customer and equipment knowledge.
Manage the unbilled hours report.
Submit tech hours for payroll processing.
Assist and train dispatchers.
Perform administrative activities, such as returning parts for credit or assisting with labeling incoming equipment or parts for service and construction departments.
Other duties as assigned.
Required Education/Experience High School Diploma (or GED or High School Equivalence Certificate) and 3-5 years of dispatching experience required.
Physical Demands The position is largely sedentary but requires the ability to lift files, open filing cabinets, and bend or stand as necessary.
Work Environment This job operates in both an office and a field environment and requires the ability to sit and/or stand for extended periods of time.
Reasonable Accommodation Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.
Salary & Benefits Salary Range: $45,000 - $70,000 Benefits: Health, vision, dental, 401k, etc.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Facilities Services
Referrals increase your chances of interviewing at PremiStar by 2x
Get notified about new Service Coordinator jobs in
Itasca, IL .
#J-18808-Ljbffr