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About the MLA Operations Specialist - ExxonMobil
As a MLA Operations Specialist, you will play a pivotal role in supporting the Mobil Lube Analysis (MLA) program as a liaison for customers. You will ensure seamless account setup, asset management, kit ordering, user support, and training for customers utilizing MLA. Your work will facilitate the adoption and effective use of the MLA portal, acting as the primary administrative contact for customers and collaborating closely with both the Technical Help Desk and Customer Service teams. You will be responsible for maintaining clarity in process handoffs, delivering timely communication, and driving customer proficiency in MLA usage. Location
Ogden, UT - Hybrid What Will You Do? Administer MLA account creation, maintenance, and hierarchy updates Create and manage user IDs, assign roles, and resolve login/access issues Oversee asset creation and maintenance, including bulk uploads and template support Assist customers with kit ordering, troubleshoot order issues, and elevate unresolved invoicing problems Respond to customer inquiries about orders, sample submissions, labels, and shipping instructions Forward oil analysis interpretation questions to the appropriate technical resource ensuring the customer receives answers Deliver periodic customer training sessions on MLA portal navigation and oil analysis basics Maintain clear communication logs and ensure customer issues are resolved or escalated appropriately Coordinate closely with the Technical Help Desk for technical support and elevate as needed Ensure all deliverables are met within defined KPI timelines Leverage independence in your workday to prioritize tasks, projects, and initiatives
What Will You Need to Succeed?
Strong organizational and administrative skills, with attention to detail Ability to manage multiple accounts, assets, and user profiles efficiently Excellent communication skills for customer interaction and issue resolution Proficiency in using web?based portals and tools for account and order management Problem?solving mindset for troubleshooting and escalating issues appropriately Experience delivering training or how?to guidance to customers Ability to collaborate effectively with cross?functional teams (Sales, Customer Service, Technical Help Desk) Customer?focused attitude with a commitment to timely and accurate service delivery Excellent time?management skills, with proven ability to meet deadlines and maintain urgency Familiarity with lubricants, oil analysis, or technical support environments is a plus Proficient in Excel, Outlook, Salesforce and other sales tools Professional written and verbal communication skills Constantly striving to improve, proactively seeking coaching and guidance from peers and managers The desire and ability to learn on the fly, think creatively, and maintain urgency An innovative mind always willing and able to contribute creative solutions to problems as they arise Team player / collaborative operating style Ability to act with integrity, professionalism, and confidentiality
What We Offer
Structured learning and career development programs Mental health program Generous Paid Time Off policy Paid medical leave Child/Dependent care reimbursement Education reimbursement 401(k) match, hardship loan program, access to financial wellness advisor Comprehensive healthcare coverage including medical, dental, and vision
Compensation
Compensation Range: $50,000.00 - $55,000.00. Hourly pay for this position is $24.04. This pay structure may also include a variable bonus component of $5,000.00 annually. Equal Employment Opportunity (EEO)
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance. #J-18808-Ljbffr
As a MLA Operations Specialist, you will play a pivotal role in supporting the Mobil Lube Analysis (MLA) program as a liaison for customers. You will ensure seamless account setup, asset management, kit ordering, user support, and training for customers utilizing MLA. Your work will facilitate the adoption and effective use of the MLA portal, acting as the primary administrative contact for customers and collaborating closely with both the Technical Help Desk and Customer Service teams. You will be responsible for maintaining clarity in process handoffs, delivering timely communication, and driving customer proficiency in MLA usage. Location
Ogden, UT - Hybrid What Will You Do? Administer MLA account creation, maintenance, and hierarchy updates Create and manage user IDs, assign roles, and resolve login/access issues Oversee asset creation and maintenance, including bulk uploads and template support Assist customers with kit ordering, troubleshoot order issues, and elevate unresolved invoicing problems Respond to customer inquiries about orders, sample submissions, labels, and shipping instructions Forward oil analysis interpretation questions to the appropriate technical resource ensuring the customer receives answers Deliver periodic customer training sessions on MLA portal navigation and oil analysis basics Maintain clear communication logs and ensure customer issues are resolved or escalated appropriately Coordinate closely with the Technical Help Desk for technical support and elevate as needed Ensure all deliverables are met within defined KPI timelines Leverage independence in your workday to prioritize tasks, projects, and initiatives
What Will You Need to Succeed?
Strong organizational and administrative skills, with attention to detail Ability to manage multiple accounts, assets, and user profiles efficiently Excellent communication skills for customer interaction and issue resolution Proficiency in using web?based portals and tools for account and order management Problem?solving mindset for troubleshooting and escalating issues appropriately Experience delivering training or how?to guidance to customers Ability to collaborate effectively with cross?functional teams (Sales, Customer Service, Technical Help Desk) Customer?focused attitude with a commitment to timely and accurate service delivery Excellent time?management skills, with proven ability to meet deadlines and maintain urgency Familiarity with lubricants, oil analysis, or technical support environments is a plus Proficient in Excel, Outlook, Salesforce and other sales tools Professional written and verbal communication skills Constantly striving to improve, proactively seeking coaching and guidance from peers and managers The desire and ability to learn on the fly, think creatively, and maintain urgency An innovative mind always willing and able to contribute creative solutions to problems as they arise Team player / collaborative operating style Ability to act with integrity, professionalism, and confidentiality
What We Offer
Structured learning and career development programs Mental health program Generous Paid Time Off policy Paid medical leave Child/Dependent care reimbursement Education reimbursement 401(k) match, hardship loan program, access to financial wellness advisor Comprehensive healthcare coverage including medical, dental, and vision
Compensation
Compensation Range: $50,000.00 - $55,000.00. Hourly pay for this position is $24.04. This pay structure may also include a variable bonus component of $5,000.00 annually. Equal Employment Opportunity (EEO)
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance. #J-18808-Ljbffr