MarketStar
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar In everything we do, we believe in creating growth for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Operations Specialist - ExxonMobil The Operations Specialist is responsible for ensuring seamless coordination and resolution of distributor and parent account order and service issues. This role supports urgent order management, service request assessment, billing and AR issue analysis, and facilitates system access for accounts. The specialist maintains accurate customer data, oversees onboarding processes, and provides comprehensive support for customer and distributor order management. By supporting price changes and managing systemic order monitoring, the specialist plays a critical role in maintaining operational reliability and customer satisfaction across distributor and customer accounts.
Location: Ogden, UT - Hybrid
What Will You Do?
Coordinate and resolve distributor-related order and service issues
Manage urgent and emergency order requests, including alternate sourcing, stock plan adjustments and tracking plant shipment status
Assess and resolve service requests, recommending actions to senior account manager
Address billing concerns, including processing corrections or credits
Analyze AR issues by working with the customer, distributor and customer service
Oversee return processes and act as liaison between plant, customer service, and distributor
Facilitate distributor system access and direct to correct support functions
Close product integrity gaps by reviewing dashboards and contacting distributors
Maintain and update customer data in Salesforce, including account setup and onboarding
Validate customer relationships and manage tax exemption correspondence
Resolve incorrect deliveries and provide price lists/quotes
Monitor systemic orders including order or invoice issues and handle system process changes
Leverage independence in your workday to prioritize tasks, projects, and initiative
What Will You Need to Succeed?
Strong organizational and administrative skills, with attention to detail and excellent time management skills, with proven ability to meet deadlines and maintain urgency
Strong coordination and communication skills for managing senior account manager, distributor and customer relationships
An innovative mind always willing and able to contribute creative solutions to problems as they arise with the ability to assess and resolve request
Problem-solving and analytical skills for handling urgent orders, product corrections, systemic order monitoring, and AR
Ability to learn and work with various systems that are not connected
Collaborative team player mindset that is solution oriented for working with cross-functional teams
Flexibility to adapt to changing processes and customer needs
Ownership of work load and driven to complete accurately and efficiently
Proficient in Excel, Outlook, Salesforce and other sales tools
Professional written and verbal communication skills
Constantly strive to improve, proactively seeking coaching and guidance from peers and managers
The desire and ability to learn on the fly, think creatively, and maintain urgency
Ability to act with integrity, professionalism, and confidentiality
What We Offer In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision
Compensation Range: $50,000.00 - $55,000.00
The hourly pay for this position is $24.04. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.
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About MarketStar In everything we do, we believe in creating growth for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Operations Specialist - ExxonMobil The Operations Specialist is responsible for ensuring seamless coordination and resolution of distributor and parent account order and service issues. This role supports urgent order management, service request assessment, billing and AR issue analysis, and facilitates system access for accounts. The specialist maintains accurate customer data, oversees onboarding processes, and provides comprehensive support for customer and distributor order management. By supporting price changes and managing systemic order monitoring, the specialist plays a critical role in maintaining operational reliability and customer satisfaction across distributor and customer accounts.
Location: Ogden, UT - Hybrid
What Will You Do?
Coordinate and resolve distributor-related order and service issues
Manage urgent and emergency order requests, including alternate sourcing, stock plan adjustments and tracking plant shipment status
Assess and resolve service requests, recommending actions to senior account manager
Address billing concerns, including processing corrections or credits
Analyze AR issues by working with the customer, distributor and customer service
Oversee return processes and act as liaison between plant, customer service, and distributor
Facilitate distributor system access and direct to correct support functions
Close product integrity gaps by reviewing dashboards and contacting distributors
Maintain and update customer data in Salesforce, including account setup and onboarding
Validate customer relationships and manage tax exemption correspondence
Resolve incorrect deliveries and provide price lists/quotes
Monitor systemic orders including order or invoice issues and handle system process changes
Leverage independence in your workday to prioritize tasks, projects, and initiative
What Will You Need to Succeed?
Strong organizational and administrative skills, with attention to detail and excellent time management skills, with proven ability to meet deadlines and maintain urgency
Strong coordination and communication skills for managing senior account manager, distributor and customer relationships
An innovative mind always willing and able to contribute creative solutions to problems as they arise with the ability to assess and resolve request
Problem-solving and analytical skills for handling urgent orders, product corrections, systemic order monitoring, and AR
Ability to learn and work with various systems that are not connected
Collaborative team player mindset that is solution oriented for working with cross-functional teams
Flexibility to adapt to changing processes and customer needs
Ownership of work load and driven to complete accurately and efficiently
Proficient in Excel, Outlook, Salesforce and other sales tools
Professional written and verbal communication skills
Constantly strive to improve, proactively seeking coaching and guidance from peers and managers
The desire and ability to learn on the fly, think creatively, and maintain urgency
Ability to act with integrity, professionalism, and confidentiality
What We Offer In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision
Compensation Range: $50,000.00 - $55,000.00
The hourly pay for this position is $24.04. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.
#J-18808-Ljbffr