Bayonet Plumbing, Heating & Air Conditioning
HVAC Service Area Manager
Bayonet Plumbing, Heating & Air Conditioning, Ocala, Florida, United States, 34470
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HVAC Service Area Manager
role at
Bayonet Plumbing, Heating & Air Conditioning . Bayonet is seeking a highly skilled and motivated manager to lead and oversee HVAC service operations in the Ocala, Florida area. In this role you will manage a team of HVAC technicians, ensure all service work is completed safely, on schedule, within budget, and to the highest quality standards. You will be the primary point of contact for customers and provide hands‑on technical expertise while driving continuous improvement in service performance, efficiency, and customer satisfaction.
Key Responsibilities
Team Leadership
Lead, motivate, and mentor a team of HVAC service technicians to achieve individual and organizational goals.
Foster a positive team culture focused on performance, accountability, professionalism, and customer service excellence.
Service Operations & Scheduling
Coordinate and schedule HVAC service calls and projects to ensure efficient use of labor, vehicles, and resources.
Monitor workloads and response times to ensure timely, accurate, and high-quality service delivery.
Quality Assurance
Oversee workmanship and ensure compliance with HVAC industry standards, manufacturer specifications, local building codes, and company policies.
Ensure all service work meets or exceeds customer expectations.
Customer Relationship Management
Build and maintain strong relationships with residential and/or commercial customers.
Address customer concerns, escalations, and service issues promptly, professionally, and effectively.
Technical Expertise
Provide advanced technical support to HVAC technicians on complex diagnostic, repair, and system issues.
Troubleshoot challenging problems and recommend effective, code-compliant solutions.
Training & Development
Identify technical and customer service training needs within the team.
Support and facilitate ongoing training programs to improve system knowledge, efficiency, and customer communication skills.
Resource & Fleet Management
Manage HVAC inventory, tools, vehicles, and equipment to support daily operations.
Ensure company assets are properly maintained, compliant, and used efficiently.
Performance Management
Conduct regular performance evaluations, ride-alongs, and coaching sessions.
Provide constructive feedback and develop improvement or growth plans as needed.
Budget & Cost Control
Monitor labor costs, service margins, callbacks, and overall profitability.
Implement cost-control and efficiency initiatives without compromising quality or safety.
Safety & Compliance
Promote a strong safety-first culture across all service operations.
Ensure compliance with OSHA regulations, EPA requirements (including refrigerant handling), and company safety policies.
Conduct safety meetings, job-site audits, and ensure proper use of PPE.
Qualifications
Proven experience as an HVAC service technician, with a minimum of 2 years in a supervisory or managerial role.
Valid HVAC license and EPA certification as required by Florida and local regulations.
Strong technical knowledge of residential and/or commercial HVAC systems, controls, codes, and equipment.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple priorities, service teams, and deadlines in a fast-paced environment.
Proficiency with dispatching, service management software, and digital tools.
Strong commitment to quality workmanship, customer satisfaction, and safety standards.
Valid driver’s license with a clean driving record.
EEO Statement Bayonet Plumbing, Heating & Air Conditioning is an equal opportunity employer and encourages diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status.
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HVAC Service Area Manager
role at
Bayonet Plumbing, Heating & Air Conditioning . Bayonet is seeking a highly skilled and motivated manager to lead and oversee HVAC service operations in the Ocala, Florida area. In this role you will manage a team of HVAC technicians, ensure all service work is completed safely, on schedule, within budget, and to the highest quality standards. You will be the primary point of contact for customers and provide hands‑on technical expertise while driving continuous improvement in service performance, efficiency, and customer satisfaction.
Key Responsibilities
Team Leadership
Lead, motivate, and mentor a team of HVAC service technicians to achieve individual and organizational goals.
Foster a positive team culture focused on performance, accountability, professionalism, and customer service excellence.
Service Operations & Scheduling
Coordinate and schedule HVAC service calls and projects to ensure efficient use of labor, vehicles, and resources.
Monitor workloads and response times to ensure timely, accurate, and high-quality service delivery.
Quality Assurance
Oversee workmanship and ensure compliance with HVAC industry standards, manufacturer specifications, local building codes, and company policies.
Ensure all service work meets or exceeds customer expectations.
Customer Relationship Management
Build and maintain strong relationships with residential and/or commercial customers.
Address customer concerns, escalations, and service issues promptly, professionally, and effectively.
Technical Expertise
Provide advanced technical support to HVAC technicians on complex diagnostic, repair, and system issues.
Troubleshoot challenging problems and recommend effective, code-compliant solutions.
Training & Development
Identify technical and customer service training needs within the team.
Support and facilitate ongoing training programs to improve system knowledge, efficiency, and customer communication skills.
Resource & Fleet Management
Manage HVAC inventory, tools, vehicles, and equipment to support daily operations.
Ensure company assets are properly maintained, compliant, and used efficiently.
Performance Management
Conduct regular performance evaluations, ride-alongs, and coaching sessions.
Provide constructive feedback and develop improvement or growth plans as needed.
Budget & Cost Control
Monitor labor costs, service margins, callbacks, and overall profitability.
Implement cost-control and efficiency initiatives without compromising quality or safety.
Safety & Compliance
Promote a strong safety-first culture across all service operations.
Ensure compliance with OSHA regulations, EPA requirements (including refrigerant handling), and company safety policies.
Conduct safety meetings, job-site audits, and ensure proper use of PPE.
Qualifications
Proven experience as an HVAC service technician, with a minimum of 2 years in a supervisory or managerial role.
Valid HVAC license and EPA certification as required by Florida and local regulations.
Strong technical knowledge of residential and/or commercial HVAC systems, controls, codes, and equipment.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple priorities, service teams, and deadlines in a fast-paced environment.
Proficiency with dispatching, service management software, and digital tools.
Strong commitment to quality workmanship, customer satisfaction, and safety standards.
Valid driver’s license with a clean driving record.
EEO Statement Bayonet Plumbing, Heating & Air Conditioning is an equal opportunity employer and encourages diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status.
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