Shorr Packaging Corp.
Job Overview
Customer Support Representative I Shorr Packaging Corp. invites experienced customer support professionals to join its team. The role focuses on accurate sales order entry, pre‑order research, and fulfillment activities to deliver a seamless customer experience. Responsibilities
Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels. Conduct pre‑order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered. Perform new item set‑up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems. Release customer sales orders from Shorr’s Order Manager portal to Sxe. Review and maintain the open order report to ensure orders are invoiced in a timely manner. Ensure follow‑through activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment. Administrative Tasks Setting up new customer accounts and ship to’s in Shorr’s ERP system. Add customer contacts and other account updates in Shorr’s CRM. Manage customer requests for packing lists, BOL’s, and POD’s. Create manual invoices for customers and/or process invoices in customer portals as required. Problem Resolution Enter and track expedite requests through Shorr’s expedite portal. Provide updated shipping status to team members and/or customers. Resolve sales order and invoice rejections in customer portals. Other duties may be assigned. Requirements
Associate’s degree or equivalent experience required. Experience with MS Word, Excel, Outlook and Salesforce. Knowledge of ERP, CRM and e‑commerce platforms is a plus. Prior data entry experience in an ERP and/or e‑commerce platform. Demonstrated ability to work with detailed information. Excellent communication skills and ability to work in a fast‑paced team environment. Demonstration of excellent organization skills while managing time‑sensitive processes. Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands. Experience in the packaging or related industry is a plus. Compensation
The targeted compensation for this position is between $22 – $25 per hour, depending on skills and experience of the selected candidate. Work Authorization
Shorr Packaging does not provide work authorization sponsorship for this position. Benefits
Employee Stock Ownership Plan (ESOP) – Together, We Own It! Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages. Competitive hourly rate plus targeted annual bonus plan. Generous PTO with vacation, sick and floating holidays. 401(k) plan plus matching. Team based Employee Owner company culture. Job Details
Seniority Level: Entry level Employment Type: Full‑time Job Function: Other Industry: Packaging and Containers Manufacturing EEO Statement
Shorr Packaging Corp is an equal‑opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.
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Customer Support Representative I Shorr Packaging Corp. invites experienced customer support professionals to join its team. The role focuses on accurate sales order entry, pre‑order research, and fulfillment activities to deliver a seamless customer experience. Responsibilities
Enter customer sales orders and sample requests into Shorr’s ERP system with accuracy and efficiency to meet expected service levels. Conduct pre‑order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered. Perform new item set‑up in concurrence with Shorr’s Data Coordinator team using Shorr quoting and ERP systems. Release customer sales orders from Shorr’s Order Manager portal to Sxe. Review and maintain the open order report to ensure orders are invoiced in a timely manner. Ensure follow‑through activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment. Administrative Tasks Setting up new customer accounts and ship to’s in Shorr’s ERP system. Add customer contacts and other account updates in Shorr’s CRM. Manage customer requests for packing lists, BOL’s, and POD’s. Create manual invoices for customers and/or process invoices in customer portals as required. Problem Resolution Enter and track expedite requests through Shorr’s expedite portal. Provide updated shipping status to team members and/or customers. Resolve sales order and invoice rejections in customer portals. Other duties may be assigned. Requirements
Associate’s degree or equivalent experience required. Experience with MS Word, Excel, Outlook and Salesforce. Knowledge of ERP, CRM and e‑commerce platforms is a plus. Prior data entry experience in an ERP and/or e‑commerce platform. Demonstrated ability to work with detailed information. Excellent communication skills and ability to work in a fast‑paced team environment. Demonstration of excellent organization skills while managing time‑sensitive processes. Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands. Experience in the packaging or related industry is a plus. Compensation
The targeted compensation for this position is between $22 – $25 per hour, depending on skills and experience of the selected candidate. Work Authorization
Shorr Packaging does not provide work authorization sponsorship for this position. Benefits
Employee Stock Ownership Plan (ESOP) – Together, We Own It! Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages. Competitive hourly rate plus targeted annual bonus plan. Generous PTO with vacation, sick and floating holidays. 401(k) plan plus matching. Team based Employee Owner company culture. Job Details
Seniority Level: Entry level Employment Type: Full‑time Job Function: Other Industry: Packaging and Containers Manufacturing EEO Statement
Shorr Packaging Corp is an equal‑opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.
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