Ohio
What You'll Do:
The Complex Medical Help (CMH) program is looking to fill the position of Customer Service Supervisor to provide leadership, oversight, and expertise for complex public inquiries and case processing. Duties include:
Lead and support a team that handles complex medical and financial inquiries, ensuring families and providers receive accurate, timely information.
Apply federal and state regulations to resolve challenges or escalated cases.
Supervise daily operations by setting priorities, assigning work, and ensuring cases are completed accurately and on time.
Train, coach and develop staff while fostering a collaborative, service focused work environment.
Partner with internal teams and external organizations to coordinate case processing and improve service delivery.
Improve policies, procedures and workflows to enhance efficiency, quality, and customer experience.
Monitor performance metrics and prepare reports to support data-driven decisions.
Provide guidance and technical support to staff, providers, and the public regarding program processes.
Position Qualifications:
12 mos. trg. or 12 mos. exp. as ombudsman in governmental agency or private sector.
12 mos. exp. as Customer Service Assistant 3, 64433, for assigned agency.
Equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Customer Service
Technical Skills: Public Relations, Compliance Enforcement, Investigation, Research
Professional Skills: Analyzation, Collaboration, Confidentiality, Verbal Communication, Written Communication
Educational Transcript Requirements: Official educational transcripts are required for all post‑high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration. Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
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Lead and support a team that handles complex medical and financial inquiries, ensuring families and providers receive accurate, timely information.
Apply federal and state regulations to resolve challenges or escalated cases.
Supervise daily operations by setting priorities, assigning work, and ensuring cases are completed accurately and on time.
Train, coach and develop staff while fostering a collaborative, service focused work environment.
Partner with internal teams and external organizations to coordinate case processing and improve service delivery.
Improve policies, procedures and workflows to enhance efficiency, quality, and customer experience.
Monitor performance metrics and prepare reports to support data-driven decisions.
Provide guidance and technical support to staff, providers, and the public regarding program processes.
Position Qualifications:
12 mos. trg. or 12 mos. exp. as ombudsman in governmental agency or private sector.
12 mos. exp. as Customer Service Assistant 3, 64433, for assigned agency.
Equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills: Customer Service
Technical Skills: Public Relations, Compliance Enforcement, Investigation, Research
Professional Skills: Analyzation, Collaboration, Confidentiality, Verbal Communication, Written Communication
Educational Transcript Requirements: Official educational transcripts are required for all post‑high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration. Please note that a transcript is considered "official" only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution's website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity's award of a putative degree.
#J-18808-Ljbffr