impact.com
About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance‑based growth through authentic relationships. Its award‑winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. Over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
We are building a dedicated Partner Success function to ensure adoption, onboarding, activation, and sustained growth of our supply‑side initiatives such as Retail Media, Amazon Seller, Lightning Pay, Spot Commerce Media, and more.
Partner Success Manager (Supply Side) Lead the post‑introduction journey for publishers engaging with new impact.com initiatives, acting as their enablement owner, technical advocate, and strategic partner.
What You’ll Do
Own end‑to‑end onboarding, enablement, and ongoing support for publishers adopting new initiatives, including Amazon Seller.
Deliver hands‑on support: education, integration guidance, troubleshooting, product demonstrations, and performance insights.
Collaborate with Publisher Development to ensure a seamless transition from interest to implementation.
Partner with Product and Product Marketing to build scalable playbooks, onboarding flows, and enablement resources.
Log technical issues, feature feedback, and enhancement requests with product and engineering through structured workflows (e.g., Jira).
Partner closely with Solutions/Implementation Engineering to support deeper technical needs.
Monitor and report publisher adoption, engagement, satisfaction, and revenue impact.
Drive execution of global rollouts and new initiative pilots, ensuring consistent support experiences across regions.
Champion publisher insights internally to influence roadmap decisions and operational improvements.
What You Bring
4+ years of experience in publisher support, partner success, ad tech, affiliate/partnership platforms, or technical client enablement.
Strong understanding of supply‑side monetization models (affiliate, retail media, commerce content, performance partnerships, API/integration‑based products).
Experience in onboarding, implementation, product adoption, or technical support within a fast‑moving publisher ecosystem.
Ability to translate technical concepts into actionable guidance for non‑technical partners.
Comfort navigating product tooling, tracking concepts, performance data, and technical troubleshooting.
Strong project management skills across cross‑functional partners.
Excellent communicator with a solutions‑first mindset.
Ability to operationalize new initiatives.
Nice to Have
Experience supporting publisher tools.
Background working with global partners across NAM, EMEA, or APJ markets.
Familiarity with integrations, tracking technologies, and analytics platforms.
Experience working with Solutions Engineers or technical support functions.
Knowledge of Retail Media, Amazon Seller ecosystems, or performance commerce products.
Team + Role Context
You will join the Partner Success Management (PSM) team, a global support and enablement function spanning Canada, Chile, London, and Tel Aviv.
You will work alongside Solutions and Implementation Engineering, Product, Product Marketing, Publisher Development, and Technical Docs.
Your role will focus exclusively on Supply‑Side publisher activation and support, not advertiser or demand‑side responsibilities.
You will be responsible for publisher success post‑introduction, ensuring interest translates into adoption, revenue, and long‑term engagement.
Why This Role Matters
New partner initiatives represent significant GTV potential but require structured activation and ongoing enablement to scale.
Role directly impacts publisher revenue, adoption velocity, product utilization, and supply‑side growth.
You will play a central role in scaling global publisher support models and shaping how impact.com drives monetization for its supply partners.
Salary Range: $100,000 – $110,000 per year, plus an additional 10% Variable Commission Plan ($10,000–$11,500) and generous stock (RSU) award.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits and Perks
Medical, Dental, and Vision insurance
Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee
Flexible spending accounts and 401(k)
Flexible Working: Responsible PTO policy allows you to take time off to rest and recharge in a supportive environment.
Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year with additional dependent coverage; monthly gym reimbursement.
Restricted Stock Units (RSUs) with a 3‑year vesting schedule.
Free Coursera subscription and PXA courses for continuous learning.
Parental leave: 26 weeks fully paid for primary caregiver, 13 weeks for secondary caregiver.
Technology stipend for home office setup and monthly internet allowance.
impact.com is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of race, ethnicity, or ancestry; color or caste; religion or belief; age; sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity); national origin; weight; neurodivergence; disability; marital and civil partnership status; caregiving status; veteran status; genetic information; political affiliation; or other prohibited non‑merit factors.
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We are building a dedicated Partner Success function to ensure adoption, onboarding, activation, and sustained growth of our supply‑side initiatives such as Retail Media, Amazon Seller, Lightning Pay, Spot Commerce Media, and more.
Partner Success Manager (Supply Side) Lead the post‑introduction journey for publishers engaging with new impact.com initiatives, acting as their enablement owner, technical advocate, and strategic partner.
What You’ll Do
Own end‑to‑end onboarding, enablement, and ongoing support for publishers adopting new initiatives, including Amazon Seller.
Deliver hands‑on support: education, integration guidance, troubleshooting, product demonstrations, and performance insights.
Collaborate with Publisher Development to ensure a seamless transition from interest to implementation.
Partner with Product and Product Marketing to build scalable playbooks, onboarding flows, and enablement resources.
Log technical issues, feature feedback, and enhancement requests with product and engineering through structured workflows (e.g., Jira).
Partner closely with Solutions/Implementation Engineering to support deeper technical needs.
Monitor and report publisher adoption, engagement, satisfaction, and revenue impact.
Drive execution of global rollouts and new initiative pilots, ensuring consistent support experiences across regions.
Champion publisher insights internally to influence roadmap decisions and operational improvements.
What You Bring
4+ years of experience in publisher support, partner success, ad tech, affiliate/partnership platforms, or technical client enablement.
Strong understanding of supply‑side monetization models (affiliate, retail media, commerce content, performance partnerships, API/integration‑based products).
Experience in onboarding, implementation, product adoption, or technical support within a fast‑moving publisher ecosystem.
Ability to translate technical concepts into actionable guidance for non‑technical partners.
Comfort navigating product tooling, tracking concepts, performance data, and technical troubleshooting.
Strong project management skills across cross‑functional partners.
Excellent communicator with a solutions‑first mindset.
Ability to operationalize new initiatives.
Nice to Have
Experience supporting publisher tools.
Background working with global partners across NAM, EMEA, or APJ markets.
Familiarity with integrations, tracking technologies, and analytics platforms.
Experience working with Solutions Engineers or technical support functions.
Knowledge of Retail Media, Amazon Seller ecosystems, or performance commerce products.
Team + Role Context
You will join the Partner Success Management (PSM) team, a global support and enablement function spanning Canada, Chile, London, and Tel Aviv.
You will work alongside Solutions and Implementation Engineering, Product, Product Marketing, Publisher Development, and Technical Docs.
Your role will focus exclusively on Supply‑Side publisher activation and support, not advertiser or demand‑side responsibilities.
You will be responsible for publisher success post‑introduction, ensuring interest translates into adoption, revenue, and long‑term engagement.
Why This Role Matters
New partner initiatives represent significant GTV potential but require structured activation and ongoing enablement to scale.
Role directly impacts publisher revenue, adoption velocity, product utilization, and supply‑side growth.
You will play a central role in scaling global publisher support models and shaping how impact.com drives monetization for its supply partners.
Salary Range: $100,000 – $110,000 per year, plus an additional 10% Variable Commission Plan ($10,000–$11,500) and generous stock (RSU) award.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits and Perks
Medical, Dental, and Vision insurance
Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee
Flexible spending accounts and 401(k)
Flexible Working: Responsible PTO policy allows you to take time off to rest and recharge in a supportive environment.
Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year with additional dependent coverage; monthly gym reimbursement.
Restricted Stock Units (RSUs) with a 3‑year vesting schedule.
Free Coursera subscription and PXA courses for continuous learning.
Parental leave: 26 weeks fully paid for primary caregiver, 13 weeks for secondary caregiver.
Technology stipend for home office setup and monthly internet allowance.
impact.com is proud to be an equal‑opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of race, ethnicity, or ancestry; color or caste; religion or belief; age; sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity); national origin; weight; neurodivergence; disability; marital and civil partnership status; caregiving status; veteran status; genetic information; political affiliation; or other prohibited non‑merit factors.
#J-18808-Ljbffr