Artesian Water Company
About the Role
We’re looking for a Technology Support Analyst to join our IT Service Desk and deliver exceptional technical support across the organization. This role ensures the integrity and performance of client hardware, software, and related systems while promoting a secure and productive end-user environment. This role is an on-site role in our Newark, DE office.
What You’ll Do
Support end users and triage support requests, ensuring timely resolution and excellent customer experience
Install, configure, and troubleshoot desktops, laptops, tablets, phones, printers, and peripherals
Provide technical support and training for hardware, software, and operating systems
Manage end-user hardware/software lifecycle, including procurement, deployment, and asset tracking
Maintain and update OS images, automation tools, and compliance settings
Monitor and remediate policy and security compliance for client devices
Collaborate across teams to ensure risk management and licensing compliance
What We’re Looking For
Education: Associate’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience: 2+ years in desktop support or IT operations
Strong knowledge of Windows 11 OS, Active Directory, Office Suite, networking basics, and IT infrastructure concepts
Hands-on experience with help desk ticketing systems
Excellent communication skills and able to explain technical concepts to non-technical users
Ability to prioritize, multitask, and work independently
Experience supporting enterprise environments
Physical Requirements:
Ability to lift up to 50 lbs occasionally and perform basic hardware assembly/disassembly.
#J-18808-Ljbffr
We’re looking for a Technology Support Analyst to join our IT Service Desk and deliver exceptional technical support across the organization. This role ensures the integrity and performance of client hardware, software, and related systems while promoting a secure and productive end-user environment. This role is an on-site role in our Newark, DE office.
What You’ll Do
Support end users and triage support requests, ensuring timely resolution and excellent customer experience
Install, configure, and troubleshoot desktops, laptops, tablets, phones, printers, and peripherals
Provide technical support and training for hardware, software, and operating systems
Manage end-user hardware/software lifecycle, including procurement, deployment, and asset tracking
Maintain and update OS images, automation tools, and compliance settings
Monitor and remediate policy and security compliance for client devices
Collaborate across teams to ensure risk management and licensing compliance
What We’re Looking For
Education: Associate’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience: 2+ years in desktop support or IT operations
Strong knowledge of Windows 11 OS, Active Directory, Office Suite, networking basics, and IT infrastructure concepts
Hands-on experience with help desk ticketing systems
Excellent communication skills and able to explain technical concepts to non-technical users
Ability to prioritize, multitask, and work independently
Experience supporting enterprise environments
Physical Requirements:
Ability to lift up to 50 lbs occasionally and perform basic hardware assembly/disassembly.
#J-18808-Ljbffr