Quantam
Job Summary
Quantam Solutions provides IT solutions and consulting for various clients. We are currently seeking a Service Desk Technician to work fully onsite at our client’s data center in Frankfort, KY. Candidates who are recent college graduates or close to finishing a degree in an IT‑related field are highly preferred for this position.
Base Pay Range $18.00/hr - $20.43/hr
Business Hours
7:30am-4:30pm Monday through Friday. Perfect attendance and some Saturdays are required.
Required Skill Sets
One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills.
Excellent customer service skills and attendance.
Customer service skills and temperament.
No foul, abrasive or condescending language used over the phone.
Takes ownership, not defensive about blame.
Patient with upset and/or angry customers.
Good communication skills.
Critical thinker.
Trainable.
Self‑starting and initiative.
Able to simplify explanations so that the customer understands.
Desired Skill Sets
Experience in customer service‑oriented workplace.
IT experience and knowledge in the following areas:
Desktop Support (Onsite and Remote)
Windows 7 and 10 Operating System
Mapping network drives.
Global Protect support.
General NAS knowledge.
Office Suite (particularly Outlook 2013 or higher)
Application knowledge (Adobe, Java, etc.)
Preferred ServiceNow Ticketing System experience and knowledge base writing.
Experience in phone center and/or helpdesk work.
Experience working in a lively and ever‑changing environment (adaptability).
Experience working with, and as an active part of, a lively team (team player).
Multi‑tasking ability.
Documentation skills (clear, concise).
Experience with Active Directory (our most used tool to reset passwords).
Experience with remote support or desktop support.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting and Government Administration
Benefits Competitive hourly wages, health benefits, paid time off, and a 401(k) plan.
Referral Bonus Referrals increase your chances of interviewing at Quantam by 2x.
#J-18808-Ljbffr
Base Pay Range $18.00/hr - $20.43/hr
Business Hours
7:30am-4:30pm Monday through Friday. Perfect attendance and some Saturdays are required.
Required Skill Sets
One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills.
Excellent customer service skills and attendance.
Customer service skills and temperament.
No foul, abrasive or condescending language used over the phone.
Takes ownership, not defensive about blame.
Patient with upset and/or angry customers.
Good communication skills.
Critical thinker.
Trainable.
Self‑starting and initiative.
Able to simplify explanations so that the customer understands.
Desired Skill Sets
Experience in customer service‑oriented workplace.
IT experience and knowledge in the following areas:
Desktop Support (Onsite and Remote)
Windows 7 and 10 Operating System
Mapping network drives.
Global Protect support.
General NAS knowledge.
Office Suite (particularly Outlook 2013 or higher)
Application knowledge (Adobe, Java, etc.)
Preferred ServiceNow Ticketing System experience and knowledge base writing.
Experience in phone center and/or helpdesk work.
Experience working in a lively and ever‑changing environment (adaptability).
Experience working with, and as an active part of, a lively team (team player).
Multi‑tasking ability.
Documentation skills (clear, concise).
Experience with Active Directory (our most used tool to reset passwords).
Experience with remote support or desktop support.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting and Government Administration
Benefits Competitive hourly wages, health benefits, paid time off, and a 401(k) plan.
Referral Bonus Referrals increase your chances of interviewing at Quantam by 2x.
#J-18808-Ljbffr