TEKsystems c/o Allegis Group
Desktop Support Technician
TEKsystems c/o Allegis Group, Frankfort, Kentucky, United States, 40601
Desktop Support Technician
On-Site | Full-Time
Position Overview This role provides on-site technical support for end users, focusing on installation, configuration, troubleshooting, and repair of desktop hardware and software. The ideal candidate brings strong customer service skills, hands‑on technical experience, and the ability to work effectively in a fast‑paced environment. Basic network troubleshooting knowledge is also required.
Key Responsibilities
Deliver in‑person technical support for desktops, laptops, and related hardware.
Install, configure, and maintain computer equipment and peripherals.
Troubleshoot hardware and software issues, ensuring timely resolution.
Assist users with account access, system navigation, and general technical questions.
Document support activities in a ticketing system and follow established procedures.
Provide basic network troubleshooting for connectivity and workstation issues.
Support device imaging, deployment, and replacement as needed.
Communicate clearly and professionally with end users, maintaining a high level of customer satisfaction.
Work effectively under pressure while managing multiple support requests.
Required Skills
Strong customer service and communication abilities.
Experience with desktop installation, configuration, and troubleshooting.
Ability to diagnose and resolve hardware and software issues.
Familiarity with ticketing systems and structured support workflows.
Basic understanding of networking concepts and workstation connectivity.
Ability to support common office applications and productivity tools.
Experience with device imaging, deployment, and workstation setup.
Preferred Qualifications
Experience supporting modern operating systems in a professional environment.
Knowledge of user account management and workstation administration.
Ability to provide remote support when needed.
Strong interpersonal skills and the ability to work directly with end users.
Candidates with foundational knowledge and strong communication skills will also be considered.
Experience Level Intermediate – suitable for candidates with hands‑on desktop support experience or strong foundational knowledge paired with excellent customer service skills.
Job Type & Location This is a Contract position based out of Frankfort, KY.
Pay and Benefits The pay range for this position is $19.00 – $23.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Frankfort, KY.
Application Deadline This position is anticipated to close on Dec 18, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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On-Site | Full-Time
Position Overview This role provides on-site technical support for end users, focusing on installation, configuration, troubleshooting, and repair of desktop hardware and software. The ideal candidate brings strong customer service skills, hands‑on technical experience, and the ability to work effectively in a fast‑paced environment. Basic network troubleshooting knowledge is also required.
Key Responsibilities
Deliver in‑person technical support for desktops, laptops, and related hardware.
Install, configure, and maintain computer equipment and peripherals.
Troubleshoot hardware and software issues, ensuring timely resolution.
Assist users with account access, system navigation, and general technical questions.
Document support activities in a ticketing system and follow established procedures.
Provide basic network troubleshooting for connectivity and workstation issues.
Support device imaging, deployment, and replacement as needed.
Communicate clearly and professionally with end users, maintaining a high level of customer satisfaction.
Work effectively under pressure while managing multiple support requests.
Required Skills
Strong customer service and communication abilities.
Experience with desktop installation, configuration, and troubleshooting.
Ability to diagnose and resolve hardware and software issues.
Familiarity with ticketing systems and structured support workflows.
Basic understanding of networking concepts and workstation connectivity.
Ability to support common office applications and productivity tools.
Experience with device imaging, deployment, and workstation setup.
Preferred Qualifications
Experience supporting modern operating systems in a professional environment.
Knowledge of user account management and workstation administration.
Ability to provide remote support when needed.
Strong interpersonal skills and the ability to work directly with end users.
Candidates with foundational knowledge and strong communication skills will also be considered.
Experience Level Intermediate – suitable for candidates with hands‑on desktop support experience or strong foundational knowledge paired with excellent customer service skills.
Job Type & Location This is a Contract position based out of Frankfort, KY.
Pay and Benefits The pay range for this position is $19.00 – $23.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Frankfort, KY.
Application Deadline This position is anticipated to close on Dec 18, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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