Zobility
IT Infrastructure & Support Specialist (Manufacturing sector experience)
Zobility, Harper Woods, Michigan, United States, 48225
IT Infrastructure & Support Specialist (CompTIA A+ & Freshservice)
We are seeking an
IT Infrastructure & Support Specialist
who can deliver high‑quality end‑user support while managing on‑site hardware, software, and IT inventory.
Key Responsibilities
Serve as the on‑site IT point of contact for Harper users; manage walk‑up support and scheduled requests.
Install, configure, and troubleshoot
AutoCAD LT , including workstation performance, drivers, and plotting issues.
Set up and maintain
printers/plotters
(including CAD printers): jams, drivers, queues, connectivity.
Provide Tier 1 remote and on‑site support via
TeamViewer
and
Freshservice .
Support
Office 365
(Outlook, Teams, OneDrive, SharePoint) and standard desktop applications.
Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting.
Maintain accurate ticket updates and documentation.
Collaborate with central IT for escalations (networking, server, advanced CAD issues).
No cabling/wiring work required.
Required Skills & Experience
Freshservice – Software
High level ticketing experience
Microsoft 360 and Windows experience
CompTIA A+ certification
Ticketing and troubleshooting
Ability to lift/move up to 50 lbs. (IT equipment)
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IT Infrastructure & Support Specialist
who can deliver high‑quality end‑user support while managing on‑site hardware, software, and IT inventory.
Key Responsibilities
Serve as the on‑site IT point of contact for Harper users; manage walk‑up support and scheduled requests.
Install, configure, and troubleshoot
AutoCAD LT , including workstation performance, drivers, and plotting issues.
Set up and maintain
printers/plotters
(including CAD printers): jams, drivers, queues, connectivity.
Provide Tier 1 remote and on‑site support via
TeamViewer
and
Freshservice .
Support
Office 365
(Outlook, Teams, OneDrive, SharePoint) and standard desktop applications.
Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting.
Maintain accurate ticket updates and documentation.
Collaborate with central IT for escalations (networking, server, advanced CAD issues).
No cabling/wiring work required.
Required Skills & Experience
Freshservice – Software
High level ticketing experience
Microsoft 360 and Windows experience
CompTIA A+ certification
Ticketing and troubleshooting
Ability to lift/move up to 50 lbs. (IT equipment)
#J-18808-Ljbffr