University of Kentucky
IS Technical Support Specialist III
University of Kentucky, Frankfort, Kentucky, United States
Job Title:
Technical Support Specialist III
Requisition Number:
RE52551
Department Name:
3L810: ITS Information Service
Work Location:
Lexington, KY
Grade Level:
44
Salary/Range:
$43,805 - $70,075 per year
Position Type:
Staff
Employment Status:
Full-Time
Required Education:
BS
Required Related Experience:
2 years
Physical Requirements:
Occasional lifting, pushing, pulling up to 50lbs; occasional standing/walking with objects up to 10lbs; regular computer use; ability to travel to various locations on and off campus for service and meetings.
Shift:
Primarily days (Mon–Fri, 8:00 am–5:00 pm). Exempt position may require additional time outside of normal hours.
Job Summary:
UK Information Technology Services’ Information Services Division seeks to employ an Information Technology Support Specialist III to drive standardization and provide customer support utilizing industry best practices and tools. Duties include managing service incidents and requests sourced directly from customers, co‑workers, supervisors and the campus service desk. Applicants need to work independently while maintaining a collaborative spirit with team members and providing respectful customer‑oriented assistance. Successful candidates will possess self‑motivation, excellent communication skills and the ability to work with all clients. They will provide both onsite and remote technical services to the University of Kentucky campus community.
Skills / Knowledge / Abilities:
Script writing, system automation, security profiling, system patch management, Win OS 2003‑Current, MS SCCM, Win Server, MS Products, MS Office, macOS, iOS, UEM. Excellent customer service and interpersonal skills. Advanced system troubleshooting and expert knowledge of PC and OSX based software and hardware. Ability to function independently as well as part of a team.
Supervisory Responsibilities:
No
Preferred Education/Experience:
(information not provided)
Application Deadline:
01/05/2026
EEO Statement:
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources, including a national background check and/or drug screen.
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Technical Support Specialist III
Requisition Number:
RE52551
Department Name:
3L810: ITS Information Service
Work Location:
Lexington, KY
Grade Level:
44
Salary/Range:
$43,805 - $70,075 per year
Position Type:
Staff
Employment Status:
Full-Time
Required Education:
BS
Required Related Experience:
2 years
Physical Requirements:
Occasional lifting, pushing, pulling up to 50lbs; occasional standing/walking with objects up to 10lbs; regular computer use; ability to travel to various locations on and off campus for service and meetings.
Shift:
Primarily days (Mon–Fri, 8:00 am–5:00 pm). Exempt position may require additional time outside of normal hours.
Job Summary:
UK Information Technology Services’ Information Services Division seeks to employ an Information Technology Support Specialist III to drive standardization and provide customer support utilizing industry best practices and tools. Duties include managing service incidents and requests sourced directly from customers, co‑workers, supervisors and the campus service desk. Applicants need to work independently while maintaining a collaborative spirit with team members and providing respectful customer‑oriented assistance. Successful candidates will possess self‑motivation, excellent communication skills and the ability to work with all clients. They will provide both onsite and remote technical services to the University of Kentucky campus community.
Skills / Knowledge / Abilities:
Script writing, system automation, security profiling, system patch management, Win OS 2003‑Current, MS SCCM, Win Server, MS Products, MS Office, macOS, iOS, UEM. Excellent customer service and interpersonal skills. Advanced system troubleshooting and expert knowledge of PC and OSX based software and hardware. Ability to function independently as well as part of a team.
Supervisory Responsibilities:
No
Preferred Education/Experience:
(information not provided)
Application Deadline:
01/05/2026
EEO Statement:
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources, including a national background check and/or drug screen.
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