Moraine Valley Community College
TEST SBUser Support Services Specialist (Extension Sites) Part-time, PM
Moraine Valley Community College, Palos Hills, Illinois, United States, 60465
TEST SBUser Support Services Specialist (Extension Sites) Part-time, PM
Join to apply for the
TEST SBUser Support Services Specialist (Extension Sites) Part-time, PM
role at
Moraine Valley Community College .
Responsibilities
Installs and troubleshoots computing equipment for end users.
Loads and configures operating system and applications on new equipment.
Coordinates warranty hardware problems with third‑party vendors or manufacturers.
Assists with hardware and software installation in support of campus‑wide network development, installation and maintenance activities.
Updates supported hardware and software as directed.
Keep managers informed of product problems and customer situations.
Develops and maintains an ongoing documentation effort, including documentation for procedures and processes.
Repairs computing equipment as required, including replacement of major hardware components.
Assists in installing new, and converting from previous, system software while ensuring adequate controls for backup and recovery.
Maintains documentation of all service calls.
Log and journal all incoming calls and help requests.
Provides first‑level support for podium setups, phone problems and network connection issues.
Supports faculty and student online learning and e‑mail issues.
Maintains lab wire management and equipment functionality.
Assists in training college staff on installed hardware and software.
Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.
First‑level support for all issues received at the Help Desk.
Maintains college computer‑related equipment inventory.
Performs other related duties as assigned.
Qualifications
Minimum of one year experience in an end‑user computing/user support/helpdesk environment.
Knowledge of operating system concepts and operation.
Familiarity with programs, languages, and supported software packages.
Good communication/interpersonal skills.
Knowledge of personal computing hardware components.
Demonstrated analytical ability to logically approach problem solving.
Other Details
Seniority level: Entry level
Employment type: Part‑time
Job function: Other
Industries: Higher Education
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TEST SBUser Support Services Specialist (Extension Sites) Part-time, PM
role at
Moraine Valley Community College .
Responsibilities
Installs and troubleshoots computing equipment for end users.
Loads and configures operating system and applications on new equipment.
Coordinates warranty hardware problems with third‑party vendors or manufacturers.
Assists with hardware and software installation in support of campus‑wide network development, installation and maintenance activities.
Updates supported hardware and software as directed.
Keep managers informed of product problems and customer situations.
Develops and maintains an ongoing documentation effort, including documentation for procedures and processes.
Repairs computing equipment as required, including replacement of major hardware components.
Assists in installing new, and converting from previous, system software while ensuring adequate controls for backup and recovery.
Maintains documentation of all service calls.
Log and journal all incoming calls and help requests.
Provides first‑level support for podium setups, phone problems and network connection issues.
Supports faculty and student online learning and e‑mail issues.
Maintains lab wire management and equipment functionality.
Assists in training college staff on installed hardware and software.
Keeps informed concerning materials, equipment, and instrumentation needed to improve computing hardware and software repair and maintenance.
First‑level support for all issues received at the Help Desk.
Maintains college computer‑related equipment inventory.
Performs other related duties as assigned.
Qualifications
Minimum of one year experience in an end‑user computing/user support/helpdesk environment.
Knowledge of operating system concepts and operation.
Familiarity with programs, languages, and supported software packages.
Good communication/interpersonal skills.
Knowledge of personal computing hardware components.
Demonstrated analytical ability to logically approach problem solving.
Other Details
Seniority level: Entry level
Employment type: Part‑time
Job function: Other
Industries: Higher Education
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