Moraine Valley Community College
TEST SBSupport Analyst (IT-Client Services)
Moraine Valley Community College, Palos Hills, Illinois, United States, 60465
TEST SBSupport Analyst (IT-Client Services)
Join to apply for the
TEST SBSupport Analyst (IT-Client Services)
role at
Moraine Valley Community College
Duties
Assists with maintaining all college computer-related equipment inventory.
Assists with maintaining the ticketing system, provides thorough comments and descriptions when using a ticketing system, and is responsible for completing field tickets.
Assists personnel and other departments in the training of faculty and staff on new hardware and software.
Assists with quotes and materials for preparing purchase requisitions.
Assists with maintaining compliance with the college’s software licensing.
Assists with User Support Services (USS) projects using all USS troubleshooting tools and methods.
Assists with the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment.
Assists with the execution of college computing governance and client security.
Assists with the repairs, upgrades, and Life Cycle Management of all computing devices and labs.
Installs any IT related devices, including but not limited to computers, printers, copiers, etc., and assists users anywhere on campus, including remote sites.
Assists with maintaining academic classroom lab software and images.
Responsible for assisting multiple support servers, including maintenance and upgrades (including but not limited to – VDI, SCCM, Printer, Microsoft, Apple, etc.).
Maintains and configures group policies and desktop control software.
Provides support for all computer-based media software and hardware and all audiovisual setups, phone problems, and network connectivity issues.
Assists with data analysis and preparing reports of all computer-based equipment owned by the college.
Assists with maintaining current and up-to-date documentation of all procedures, guidelines, and information regarding specialized software installs that are purchased by the college.
Performs other duties as assigned.
Qualifications
Knowledge of operating system concepts and operation.
Familiarity with programs, languages, and supported software packages.
Above average communication skills with ability to collaborate.
Knowledge of personal computing hardware components.
Demonstrated analytical ability to logically approach problems.
Seniority level
Entry level
Employment type
Full-time
Job function
Quality Assurance
Industries
Higher Education
Location: Chicago, IL
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TEST SBSupport Analyst (IT-Client Services)
role at
Moraine Valley Community College
Duties
Assists with maintaining all college computer-related equipment inventory.
Assists with maintaining the ticketing system, provides thorough comments and descriptions when using a ticketing system, and is responsible for completing field tickets.
Assists personnel and other departments in the training of faculty and staff on new hardware and software.
Assists with quotes and materials for preparing purchase requisitions.
Assists with maintaining compliance with the college’s software licensing.
Assists with User Support Services (USS) projects using all USS troubleshooting tools and methods.
Assists with the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment.
Assists with the execution of college computing governance and client security.
Assists with the repairs, upgrades, and Life Cycle Management of all computing devices and labs.
Installs any IT related devices, including but not limited to computers, printers, copiers, etc., and assists users anywhere on campus, including remote sites.
Assists with maintaining academic classroom lab software and images.
Responsible for assisting multiple support servers, including maintenance and upgrades (including but not limited to – VDI, SCCM, Printer, Microsoft, Apple, etc.).
Maintains and configures group policies and desktop control software.
Provides support for all computer-based media software and hardware and all audiovisual setups, phone problems, and network connectivity issues.
Assists with data analysis and preparing reports of all computer-based equipment owned by the college.
Assists with maintaining current and up-to-date documentation of all procedures, guidelines, and information regarding specialized software installs that are purchased by the college.
Performs other duties as assigned.
Qualifications
Knowledge of operating system concepts and operation.
Familiarity with programs, languages, and supported software packages.
Above average communication skills with ability to collaborate.
Knowledge of personal computing hardware components.
Demonstrated analytical ability to logically approach problems.
Seniority level
Entry level
Employment type
Full-time
Job function
Quality Assurance
Industries
Higher Education
Location: Chicago, IL
#J-18808-Ljbffr