Morgan Group
Property Management Systems Support Associate
Morgan Group, Houston, Texas, United States, 77246
Property Management Systems Support Associate
Job Category
:
Assoc, Accountant, Paralegal
At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team.
Morgan Core Values
We are Self-Starters
In it to win it
We take initiative
Be accountable
One Morgan
We are team players
We are inclusive
No Drama
We Get it Done
We are reliable
We are effective
Raise the Bar
We learn from our mistakes
We strive to improve
Hold ourselves to high standards
Keep on Truckin’
Embrace challenges & be optimistic
We are resilient
Choose positivity
We are level-headed
Reputation is Earned Daily
Do the right thing
We are honest and have high integrity
We make good decisions
We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:
Training
Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Vacation
Sick
Floating Holiday
Holiday Schedule
How does Morgan Group benefit you?
Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.
Job Purpose The Property Management Systems Support Associate will support existing support systems and provide tier 1 support. Ensuring successful delivery of support services as defined in the duties and responsibilities. Additionally, this position will work closely with marketing and support, external departments, and remote locations to ensure systems are functioning correctly.
Duties and responsibilities Property Management Systems Support Associate will assist the Director of Implementation and Support Services in all aspects of the existing software including setup, day-to-day operations, troubleshooting and training.
Support Software Platforms:
Address user questions/concerns as well as ensuring the efficient use of RealPage Leasing & Rents, Yardi and Entrata Core.
Ensures on-site property teams comply with RealPage, Yardi and/or Entrata and all other licensed product processes and procedures.
Act as the liaison for internal customers, review and elevate PMS support requests to appropriate Support teams.
Design training curriculum and agendas to provide continuing education of the software system with regards to new modules and updates.
Will be responsible for ensuring the integrity of the data is such that reports pulled and reflect the most up to date information.
Review and update current integrations for teams.
Understand current state interfaces and uses.
Will conduct system reviews and offer insights and guidance on best practices.
Support Additional Platforms:
Snappt
Checkpoint Id
Activ Answer
Implementation
Assist in implementation of new properties in RealPage, Yardi and Entrata new developments, property acquisitions, dispositions, and transfers of management.
Manages new property onboarding process including weekly check-ins with other key team members to ensure project completion.
Establish BlueMoon credentials for site
Setup default Lease Contract and configure DocManagement
Complete CRM and Resident Portal custom form and provide training
Grant access to any third-party applications for site and marketplace integrations
Establish Answering Service and Message on Hold
Establish new community with Resident Interface
Qualifications
RealPage, Yardi and Entrata experience, required.
2+ years of experience in property management preferred.
Minimum of (2) years’ experience with property management software systems.
Proficient in Microsoft Excel, Microsoft Teams, and Microsoft 365 is preferred.
Strong communication skills required. Experience working with third party property management software (PMS).
A high school diploma or equivalent is required. In addition, proven experience in the following is required: Strong analytical, problem solving/judgment skills with initiative in completing tasks.
High level of attention to detail and accuracy.
The ability to operate in a deadline‐driven environment where priorities often change.
Ability to work with minimal supervision with high degree of discretion and independent judgement.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
:
Assoc, Accountant, Paralegal
At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team.
Morgan Core Values
We are Self-Starters
In it to win it
We take initiative
Be accountable
One Morgan
We are team players
We are inclusive
No Drama
We Get it Done
We are reliable
We are effective
Raise the Bar
We learn from our mistakes
We strive to improve
Hold ourselves to high standards
Keep on Truckin’
Embrace challenges & be optimistic
We are resilient
Choose positivity
We are level-headed
Reputation is Earned Daily
Do the right thing
We are honest and have high integrity
We make good decisions
We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success:
Training
Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
Health Savings Account
Voluntary Life Insurance
Long-Term Disability Insurance
Company Paid Life Insurance
Company Paid Short-Term Disability Insurance
401K (Traditional & Roth) with Company Match
Employee Assistance Program
Vacation
Sick
Floating Holiday
Holiday Schedule
How does Morgan Group benefit you?
Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.
Job Purpose The Property Management Systems Support Associate will support existing support systems and provide tier 1 support. Ensuring successful delivery of support services as defined in the duties and responsibilities. Additionally, this position will work closely with marketing and support, external departments, and remote locations to ensure systems are functioning correctly.
Duties and responsibilities Property Management Systems Support Associate will assist the Director of Implementation and Support Services in all aspects of the existing software including setup, day-to-day operations, troubleshooting and training.
Support Software Platforms:
Address user questions/concerns as well as ensuring the efficient use of RealPage Leasing & Rents, Yardi and Entrata Core.
Ensures on-site property teams comply with RealPage, Yardi and/or Entrata and all other licensed product processes and procedures.
Act as the liaison for internal customers, review and elevate PMS support requests to appropriate Support teams.
Design training curriculum and agendas to provide continuing education of the software system with regards to new modules and updates.
Will be responsible for ensuring the integrity of the data is such that reports pulled and reflect the most up to date information.
Review and update current integrations for teams.
Understand current state interfaces and uses.
Will conduct system reviews and offer insights and guidance on best practices.
Support Additional Platforms:
Snappt
Checkpoint Id
Activ Answer
Implementation
Assist in implementation of new properties in RealPage, Yardi and Entrata new developments, property acquisitions, dispositions, and transfers of management.
Manages new property onboarding process including weekly check-ins with other key team members to ensure project completion.
Establish BlueMoon credentials for site
Setup default Lease Contract and configure DocManagement
Complete CRM and Resident Portal custom form and provide training
Grant access to any third-party applications for site and marketplace integrations
Establish Answering Service and Message on Hold
Establish new community with Resident Interface
Qualifications
RealPage, Yardi and Entrata experience, required.
2+ years of experience in property management preferred.
Minimum of (2) years’ experience with property management software systems.
Proficient in Microsoft Excel, Microsoft Teams, and Microsoft 365 is preferred.
Strong communication skills required. Experience working with third party property management software (PMS).
A high school diploma or equivalent is required. In addition, proven experience in the following is required: Strong analytical, problem solving/judgment skills with initiative in completing tasks.
High level of attention to detail and accuracy.
The ability to operate in a deadline‐driven environment where priorities often change.
Ability to work with minimal supervision with high degree of discretion and independent judgement.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr