Tailored Brands, Inc.
Call Center Representative – Tailored Brands, Inc.
Tailored Brands, Inc.
is a leading omni‑channel specialty retailer of menswear, including suits, business casual offerings, and the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada under the brand names Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion in the U.S., and Moores in Canada. Our purpose is to help people love the way they look and feel for their most important moments.
About the Job We have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. The position is an in‑office role based at our Houston, TX office and reports directly to the Supervisor, Telecommunications Tier 1.
Key Responsibilities
Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills.
Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions.
Maintain up‑to‑date product knowledge, policy information, and promotional offerings.
Effectively communicate with customers and store employees accurately and promptly.
Meet and maintain service levels, department goals, and quality voice‑of‑customer survey scores, while providing an exceptional customer experience.
Maintain customer records by properly documenting all customer interactions in the CRM.
Resolve common issues, while using internal resources and training materials.
Perform additional duties as assigned.
Benefits This role is eligible for healthcare—including medical, dental, and vision—retirement savings (401(k) with company match), income protection programs such as life, accident, and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter benefits, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.
Qualifications and Experience
High school diploma or equivalent required.
1–2 years’ experience in a customer‑focused role.
Bilingual (English/French or English/Spanish) a plus.
Professional communication skills required, both written and verbal.
Well‑developed problem analysis skills.
Ability to handle sensitive and confidential information and situations.
Ability to gather and summarize data, find solutions, and prioritize work.
Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines.
Proficient use of Microsoft Office programs including Word, Excel, and Outlook.
Work Environment & Physical Demands
Ability to sit and work at a computer keyboard for extended periods of time.
Ability to stoop, kneel, bend at the waist, and reach daily.
Ability to lift and move up to 25 pounds occasionally.
Must utilize visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment.
Hours regularly 40 hours per week, as work dictates.
This is an in‑office position based at our Houston, TX office.
Additional Information Seniority Level: Not Applicable Employment Type: Full-time Job Function: Other Industries: Retail Apparel and Fashion Location: Houston, TX
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is a leading omni‑channel specialty retailer of menswear, including suits, business casual offerings, and the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada under the brand names Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion in the U.S., and Moores in Canada. Our purpose is to help people love the way they look and feel for their most important moments.
About the Job We have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. The position is an in‑office role based at our Houston, TX office and reports directly to the Supervisor, Telecommunications Tier 1.
Key Responsibilities
Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills.
Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions.
Maintain up‑to‑date product knowledge, policy information, and promotional offerings.
Effectively communicate with customers and store employees accurately and promptly.
Meet and maintain service levels, department goals, and quality voice‑of‑customer survey scores, while providing an exceptional customer experience.
Maintain customer records by properly documenting all customer interactions in the CRM.
Resolve common issues, while using internal resources and training materials.
Perform additional duties as assigned.
Benefits This role is eligible for healthcare—including medical, dental, and vision—retirement savings (401(k) with company match), income protection programs such as life, accident, and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter benefits, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.
Qualifications and Experience
High school diploma or equivalent required.
1–2 years’ experience in a customer‑focused role.
Bilingual (English/French or English/Spanish) a plus.
Professional communication skills required, both written and verbal.
Well‑developed problem analysis skills.
Ability to handle sensitive and confidential information and situations.
Ability to gather and summarize data, find solutions, and prioritize work.
Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines.
Proficient use of Microsoft Office programs including Word, Excel, and Outlook.
Work Environment & Physical Demands
Ability to sit and work at a computer keyboard for extended periods of time.
Ability to stoop, kneel, bend at the waist, and reach daily.
Ability to lift and move up to 25 pounds occasionally.
Must utilize visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment.
Hours regularly 40 hours per week, as work dictates.
This is an in‑office position based at our Houston, TX office.
Additional Information Seniority Level: Not Applicable Employment Type: Full-time Job Function: Other Industries: Retail Apparel and Fashion Location: Houston, TX
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