The Iowa Clinic
Patient Accounts Representative (Full-Time)
The Iowa Clinic, West Des Moines, Iowa, United States, 50265
Patient Accounts Representative (Full-Time)
Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
The ideal candidate will respond to various questions or concerns about patient medical bills via incoming and outbound phone calls, emails and live chats. This role uses systems to research accounts, explain charges, and resolve disputes. Strong conflict‑resolution skills, attention to detail, and empathy are essential.
Job Duties and Responsibilities
Handle high‑volume inbound/outbound calls, emails, and chats to address billing questions and collect payments
Research patient accounts in practice management and payer portals; verify benefits and explain charges
Process and post payments, refunds, and adjustments; generate and send itemized statements
Negotiate payment plans, de‑escalate conflicts, and resolve disputes on first contact
Document all interactions, payment agreements, and account updates promptly
Monitor collection queues and aging reports; follow up on pending tasks
Ensure HIPAA and billing regulation compliance; flag and elevate coding or insurance errors
Collaborate with insurance, clinical, and revenue cycle teams on complex cases
Knowledge, Skills and Abilities Required
Demonstrate ability to effectively communicate both orally and in writing
Must be proficient in Microsoft applications (Word, Excel, Outlook, etc.), keyboarding, and 10‑key
Requires strong organizational and self‑motivational skills with ability to prioritize and manage multiple tasks
Ability to manage patient phone calls and billing inquiries from a multi‑line phone system
Demonstrate patience and understanding to ensure customer satisfaction
Ability to remain calm in stressful situations and focused amid constant interruptions in a fast‑paced environment
Excellent attention to detail with a focus on accuracy and quality
Note: This position is fully onsite, primarily focused on taking inbound calls in a fast‑paced, non‑patient setting. Set hours are from 8:00 a.m. to 4:30 p.m., with occasional overtime.
This Job Might Be for You If … Minimum Job Qualifications
Education: High school diploma or equivalent
Licensure/Certification: None
Work Experience: Minimum 2 years’ previous experience working in a medical office or billing environment with healthcare billing, insurance, or patient collections required. Awareness of medical terminology required
Bonus Points If …
You love exceeding people’s expectations while primarily being on the phone
You enjoy having fun where you work
Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
One of the best 401(k) programs in Central Iowa, including employer match and profit sharing
Employee incentives to share in the Clinic’s success
Generous PTO accruals and paid holidays
Health, dental and vision insurance
Quarterly volunteer opportunities through a variety of local nonprofits
Training and development programs
Opportunities to have fun with colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive‑in movie night, monthly departmental celebrations, jeans days and clinic‑wide competitions
Employee rewards and recognition program
Health and wellness program with up to $350/year in incentives
Employee feedback surveys and transparent communication through all employee meetings and team huddles
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
The ideal candidate will respond to various questions or concerns about patient medical bills via incoming and outbound phone calls, emails and live chats. This role uses systems to research accounts, explain charges, and resolve disputes. Strong conflict‑resolution skills, attention to detail, and empathy are essential.
Job Duties and Responsibilities
Handle high‑volume inbound/outbound calls, emails, and chats to address billing questions and collect payments
Research patient accounts in practice management and payer portals; verify benefits and explain charges
Process and post payments, refunds, and adjustments; generate and send itemized statements
Negotiate payment plans, de‑escalate conflicts, and resolve disputes on first contact
Document all interactions, payment agreements, and account updates promptly
Monitor collection queues and aging reports; follow up on pending tasks
Ensure HIPAA and billing regulation compliance; flag and elevate coding or insurance errors
Collaborate with insurance, clinical, and revenue cycle teams on complex cases
Knowledge, Skills and Abilities Required
Demonstrate ability to effectively communicate both orally and in writing
Must be proficient in Microsoft applications (Word, Excel, Outlook, etc.), keyboarding, and 10‑key
Requires strong organizational and self‑motivational skills with ability to prioritize and manage multiple tasks
Ability to manage patient phone calls and billing inquiries from a multi‑line phone system
Demonstrate patience and understanding to ensure customer satisfaction
Ability to remain calm in stressful situations and focused amid constant interruptions in a fast‑paced environment
Excellent attention to detail with a focus on accuracy and quality
Note: This position is fully onsite, primarily focused on taking inbound calls in a fast‑paced, non‑patient setting. Set hours are from 8:00 a.m. to 4:30 p.m., with occasional overtime.
This Job Might Be for You If … Minimum Job Qualifications
Education: High school diploma or equivalent
Licensure/Certification: None
Work Experience: Minimum 2 years’ previous experience working in a medical office or billing environment with healthcare billing, insurance, or patient collections required. Awareness of medical terminology required
Bonus Points If …
You love exceeding people’s expectations while primarily being on the phone
You enjoy having fun where you work
Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
One of the best 401(k) programs in Central Iowa, including employer match and profit sharing
Employee incentives to share in the Clinic’s success
Generous PTO accruals and paid holidays
Health, dental and vision insurance
Quarterly volunteer opportunities through a variety of local nonprofits
Training and development programs
Opportunities to have fun with colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive‑in movie night, monthly departmental celebrations, jeans days and clinic‑wide competitions
Employee rewards and recognition program
Health and wellness program with up to $350/year in incentives
Employee feedback surveys and transparent communication through all employee meetings and team huddles
Seniority Level Entry level
Employment Type Full‑time
Job Function Health Care Provider
Industries Hospitals and Health Care
#J-18808-Ljbffr