City of Garland
Summary
Responsible for interacting with utility customers or their agents, either by telephone or in person, to resolve a variety of questions and concerns regarding electric, water, sewer and sanitation services.
Pay Rate : $15.00
Work Schedule : Onsite Monday 8:00 am - 5:00pm, Tuesday - Friday 10:00am - 2:30pm
Essential Duties and Responsibilities
Resolve utility billing inquiries.
Connect, disconnect, and transfer services for utility customers.
Interact with customers on issues regarding late payment of bills for utility services.
Restore service terminated for non-payment.
Issue bill adjustment memos.
Explain various utility programs and services.
Issue Letters of Credit and Letters of Residency as needed.
Minimum Qualifications
High School Diploma or G.E.D
2 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications Education/ Experience
2-4 years experience with extensive public contact in customer service capacity
Knowledge, Skills & Abilities
Sufficient knowledge of Microsoft Office (Word, Outlook, Excel, Lotus)
Sufficient knowledge of filing methods and records management techniques
Sufficient knowledge of utility billing practices for electric and water service
Sufficient knowledge of utility rates, rules and regulations
Sufficient knowledge of city geography and road network
Skill in de-escalating stressful situations involving irate customers
Skill in preparing clear and concise reports and correspondence
Ability to listen and ascertain the needs of customers
Ability to deal courteously and diplomatically with the general public
Licenses and Certifications
No Licenses/ Certifications required
Physical Requirements / Work Environment The incumbent works in a call center or walk‑up customer service environment; occasional noise and other environmental conditions or hazards.
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Pay Rate : $15.00
Work Schedule : Onsite Monday 8:00 am - 5:00pm, Tuesday - Friday 10:00am - 2:30pm
Essential Duties and Responsibilities
Resolve utility billing inquiries.
Connect, disconnect, and transfer services for utility customers.
Interact with customers on issues regarding late payment of bills for utility services.
Restore service terminated for non-payment.
Issue bill adjustment memos.
Explain various utility programs and services.
Issue Letters of Credit and Letters of Residency as needed.
Minimum Qualifications
High School Diploma or G.E.D
2 years related experience
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Preferred Qualifications Education/ Experience
2-4 years experience with extensive public contact in customer service capacity
Knowledge, Skills & Abilities
Sufficient knowledge of Microsoft Office (Word, Outlook, Excel, Lotus)
Sufficient knowledge of filing methods and records management techniques
Sufficient knowledge of utility billing practices for electric and water service
Sufficient knowledge of utility rates, rules and regulations
Sufficient knowledge of city geography and road network
Skill in de-escalating stressful situations involving irate customers
Skill in preparing clear and concise reports and correspondence
Ability to listen and ascertain the needs of customers
Ability to deal courteously and diplomatically with the general public
Licenses and Certifications
No Licenses/ Certifications required
Physical Requirements / Work Environment The incumbent works in a call center or walk‑up customer service environment; occasional noise and other environmental conditions or hazards.
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