Gilder Search Group
Milwaukee County - Desktop Support I
We are looking for a Desktop Support I resource on our Imaging and Asset Management team.
Top Skills & Years of Experience
6 months to 5 years of experience in on-the-fly device repairs.
Nice to Have Skills:
Workstation, printer and peripheral maintenance and support skills.
General understanding of Client/Server environment.
Experience with Microsoft Active Directory and Azure Active Directory.
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications.
Interview Process Microsoft Teams.
Location & Availability Onsite position at our Fleet location on Watertown Plank Rd. in Wauwatosa. Candidates MUST be a current Wisconsin resident or willing to relocate at the candidate’s own expense.
Position Summary The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues related to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization. This role is hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance, and user account maintenance. The role is committed to addressing recurring issues through consistent ITIL practices.
Essential Duties and Responsibilities
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications.
Participate in installing, configuring, and maintaining computer operating systems and images.
Install and troubleshoot peripherals for users.
Aid in troubleshooting smartphones and other related ad hoc devices.
Ask appropriate probing questions to gather relevant information to aid in resolution of requests.
Document, track and monitor client incidents and requests in the ticketing system to ensure timely and accurate resolution.
Set client expectations when opening and assigning tickets and ensure all request/services are executed on time in accordance with service level agreements.
Prioritize and escalates support incidents and requests based on business impact.
Make recommendations to better assist end users and improve the overall efficiency of daily operating procedures.
Acquire and maintain current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients.
Assist in special projects as needed.
Participate in on‑call rotation.
Computer Skills
Workstation, printer and peripheral maintenance and support skills.
General understanding of Client/Server environment.
Experience with Microsoft Active Directory and Azure Active Directory.
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications.
Demonstrate an analytical approach to problem resolution.
Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software.
Qualifications
Ability to understand basic business practices.
Ability to manage working in a high stress environment.
Take ownership for work and initiative for requests, incidents and problems.
IT professionalism in all aspects of the position.
Outstanding customer service skills and attitude.
Ability to prioritize projects and customer requests.
Education/Experience
0.5-5 years of experience supporting end users in a corporate environment. IT schooling may be used towards experience.
Certificates and Licenses Posted: Thursday, December 18, 2025 Job # 2840
#J-18808-Ljbffr
Top Skills & Years of Experience
6 months to 5 years of experience in on-the-fly device repairs.
Nice to Have Skills:
Workstation, printer and peripheral maintenance and support skills.
General understanding of Client/Server environment.
Experience with Microsoft Active Directory and Azure Active Directory.
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications.
Interview Process Microsoft Teams.
Location & Availability Onsite position at our Fleet location on Watertown Plank Rd. in Wauwatosa. Candidates MUST be a current Wisconsin resident or willing to relocate at the candidate’s own expense.
Position Summary The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues related to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization. This role is hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance, and user account maintenance. The role is committed to addressing recurring issues through consistent ITIL practices.
Essential Duties and Responsibilities
Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications.
Participate in installing, configuring, and maintaining computer operating systems and images.
Install and troubleshoot peripherals for users.
Aid in troubleshooting smartphones and other related ad hoc devices.
Ask appropriate probing questions to gather relevant information to aid in resolution of requests.
Document, track and monitor client incidents and requests in the ticketing system to ensure timely and accurate resolution.
Set client expectations when opening and assigning tickets and ensure all request/services are executed on time in accordance with service level agreements.
Prioritize and escalates support incidents and requests based on business impact.
Make recommendations to better assist end users and improve the overall efficiency of daily operating procedures.
Acquire and maintain current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients.
Assist in special projects as needed.
Participate in on‑call rotation.
Computer Skills
Workstation, printer and peripheral maintenance and support skills.
General understanding of Client/Server environment.
Experience with Microsoft Active Directory and Azure Active Directory.
Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications.
Demonstrate an analytical approach to problem resolution.
Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software.
Qualifications
Ability to understand basic business practices.
Ability to manage working in a high stress environment.
Take ownership for work and initiative for requests, incidents and problems.
IT professionalism in all aspects of the position.
Outstanding customer service skills and attitude.
Ability to prioritize projects and customer requests.
Education/Experience
0.5-5 years of experience supporting end users in a corporate environment. IT schooling may be used towards experience.
Certificates and Licenses Posted: Thursday, December 18, 2025 Job # 2840
#J-18808-Ljbffr